Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
While this is being looked into, let us know the following details:
1. Your device's make & model, as well as its OS version
2. Your Spotify app version
3. Does Shuffle not appear as an option in the playlist view and is it shown in the 'Now Playing' view?
4. Description of the exact issue:
a) Does Shuffle turn off after selecting a particular song?
b) Are the Shuffle and repeat buttons completely greyed out and unclickable?
It would be of help if you could share with us a short video recording or a link to e.g. an unlisted YouTube video/ Google Drive upload of what is going on on your ends.
Much appreciated! We'll keep you posted.