Shuffle not working on iOS

[Vasil]

Hey folks!

Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.
This is being looked into 🙂

[Yns1]

Plan

/Premium

Country

Device

(iPhone 14)

Operating System

18.3.2

My Question or Issue

I have spotify premium but i can't press the shuffle button, it remains grey, i've tried everything. When i redownload the app, the options for shuffle become visible once when i click shuffle, but still nothing happens, it goes back on grey and stays like that.  

[hmzrhmn]

Still not working. Can anyone help?

[x7teee]

I have the same issue. I recently joined a duo plan, and I have had the problem ever since (shuffle worked fine when I was using an individual plan). The issue persists on all of my devices - Windows, iOS and MacOS. Shuffle works on playlists, but does not work at all for my liked songs. Whenever I try to turn on shuffle, it momentarily shows the shuffle icon being enabled before it is 'greyed out' again.

[hmzrhmn]

Got the same issue with my account. Both my iPhone and iPad are affected.

[Dessi]

Hi folks,

Thanks for all the info you've provided!

We've let our tech folks know that you're still experiencing this and they're looking into it as we speak. We'll let you know as soon as we hear back from them with any news.

Take care.

[lxxhq]

Hi is there an update? I’ve had this problem since i’ve had spotify. i’ve never been able to shuffle through playlists, albums or artists, all the pictures and descriptions other people put here describes exactly what’s happening to me. It’s really inconvenient ://

[strodfather]

I have the same problem with song radios... It shows a playlist, but doesn't follow it, instead jumping randomly from song to song, even repeating some. Shuffle is of course disabled. MacBook Pro, MS Edge, Webplayer.

[kylebkumar]

running into the same bug, also on iphone 12

[appleIDshit_02]

Hey guys [Spotify Admin], as of May 22, the shuffle stopped working AGAIN. yes again because it working fine when it apparently got fixed because it wasn’t working as well before. Now this morning I wanted to shuffle like always in my playlist and it stopped working! Something up with the server or something you guys.

[Chefamandamp]

I am having the same problem. Shuffle button at the top of all playlists, albums, etc does not work. Pressing it does nothing at all. I can shuffle playback by toggling shuffle on the now playing screen. But playback cannot be started in shuffle