Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

23312 Views

101 comments

116 likes

Mobile
Fixed
  • 23312 Views
  • 101 comments
  • 116 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

Moderator

Moderator

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

bp71

Newbie

5364 Views

55 comments

1 likes

Premium
Fixed
  • 5364 Views
  • 55 comments
  • 1 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Moderator

Moderator

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

Yordan

Moderator

21921 Views

34 comments

9 likes

iOS
Fixed
  • 21921 Views
  • 34 comments
  • 9 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Moderator

Moderator

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Yordan

Moderator

36031 Views

181 comments

152 likes

iOS
Fixed
  • 36031 Views
  • 181 comments
  • 152 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Moderator

Moderator

Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Maria

Moderator

7122 Views

35 comments

24 likes

Android
Fixed
  • 7122 Views
  • 35 comments
  • 24 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

Moderator

Moderator

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 

FadReligion

Newbie

4435 Views

23 comments

36 likes

Other
Fixed
  • 4435 Views
  • 23 comments
  • 36 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

Moderator

Moderator

Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...

Yordan

Moderator

2727 Views

18 comments

7 likes

Accounts
Subscriptions
Fixed
  • 2727 Views
  • 18 comments
  • 7 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Moderator

Moderator

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Yordan

Moderator

6414 Views

38 comments

28 likes

Accounts
Premium
Fixed
  • 6414 Views
  • 38 comments
  • 28 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

Moderator

Moderator

Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...

Novy

Moderator

1426 Views

7 comments

3 likes

Mobile
Fixed
  • 1426 Views
  • 7 comments
  • 3 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

Moderator

Moderator

Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

AlejaR

Moderator

9874 Views

64 comments

39 likes

Accounts
Your Library
Fixed
  • 9874 Views
  • 64 comments
  • 39 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

27278 Views

63 comments

64 likes

Android
Fixed
  • 27278 Views
  • 63 comments
  • 64 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Moderator

Moderator

Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Novy

Moderator

28087 Views

111 comments

232 likes

Other
Fixed
  • 28087 Views
  • 111 comments
  • 232 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

Moderator

Moderator

Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...

Vasil

Moderator

2155 Views

14 comments

0 likes

Accounts
Subscriptions
Fixed
  • 2155 Views
  • 14 comments
  • 0 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

Moderator

Moderator

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...

Ivelina

Moderator

1851 Views

12 comments

8 likes

iOS
Fixed
  • 1851 Views
  • 12 comments
  • 8 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Moderator

Moderator

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Vasil

Moderator

5123 Views

18 comments

17 likes

Other
Fixed
  • 5123 Views
  • 18 comments
  • 17 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

Spotify Star

Spotify Star

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...

Luan

Spotify Star

10077 Views

81 comments

21 likes

Spotify for Developers
Fixed
  • 10077 Views
  • 81 comments
  • 21 votes