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Ongoing Issues

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Forum Posts

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • SvenBaijards
  • Visitor
  • 10801 Views
  • 32 comments
  • 81 likes
  • Fixed
  • 10801 Views
  • 32 comments
  • 81 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • mistletoe
  • Newbie
  • 6336 Views
  • 25 comments
  • 56 likes
  • Web Player
  • Fixed
  • 6336 Views
  • 25 comments
  • 56 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • Yordan
  • Moderator
  • 566 Views
  • 9 comments
  • 1 likes
  • Desktop (Windows)
  • Fixed
  • 566 Views
  • 9 comments
  • 1 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specifi...
  • voronzorok
  • Newbie
  • 1600 Views
  • 14 comments
  • 10 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1600 Views
  • 14 comments
  • 10 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 4022 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 4022 Views
  • 13 comments
  • 12 votes

Play count not separated by commas

Hey folks! We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into

Vasil_0-1694613803635.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into 🙂    
  • Vasil
  • Moderator
  • 725 Views
  • 5 comments
  • 4 likes
  • Other
  • Fixed
  • 725 Views
  • 5 comments
  • 4 votes