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Ongoing Issues

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Forum Posts

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Ross33
  • Newbie
  • 12139 Views
  • 175 comments
  • 361 likes
  • iOS
  • Under investigation
  • 12139 Views
  • 175 comments
  • 361 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

  • Moderator
  • Moderator
  • Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...
  • Babskes
  • Newbie
  • 174 Views
  • 6 comments
  • 2 likes
  • Mobile
  • Under investigation
  • 174 Views
  • 6 comments
  • 2 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • PurpleFan
  • Roadie
  • 14349 Views
  • 181 comments
  • 237 likes
  • Other
  • Under investigation
  • 14349 Views
  • 181 comments
  • 237 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Attackflaska
  • Newbie
  • 25072 Views
  • 222 comments
  • 304 likes
  • Android
  • Under investigation
  • 25072 Views
  • 222 comments
  • 304 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • user-removed
  • Not applicable
  • 16055 Views
  • 67 comments
  • 178 likes
  • iOS
  • Under investigation
  • 16055 Views
  • 67 comments
  • 178 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

  • Moderator
  • Moderator
  • Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...
  • Vasil
  • Moderator
  • 323 Views
  • 15 comments
  • 3 likes
  • Accounts
    Subscriptions
  • Under investigation
  • 323 Views
  • 15 comments
  • 3 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Similtiades
  • Newbie
  • 37712 Views
  • 348 comments
  • 322 likes
  • Desktop (Windows)
  • Under investigation
  • 37712 Views
  • 348 comments
  • 322 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • 21o7rkbyvmyqga2sgdn4
  • Newbie
  • 6503 Views
  • 40 comments
  • 77 likes
  • Other
  • Under investigation
  • 6503 Views
  • 40 comments
  • 77 votes