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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • ya_sin
  • Newbie
  • 2411 Views
  • 34 comments
  • 98 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Under investigation
  • 2411 Views
  • 34 comments
  • 98 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • z3karlos
  • Casual Listener
  • 10217 Views
  • 153 comments
  • 173 likes
  • Other
  • Under investigation
  • 10217 Views
  • 153 comments
  • 173 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • The_real_napster
  • Newbie
  • 22192 Views
  • 209 comments
  • 270 likes
  • Android
  • Under investigation
  • 22192 Views
  • 209 comments
  • 270 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • lydialikesgeese
  • Newbie
  • 13062 Views
  • 65 comments
  • 153 likes
  • iOS
  • Under investigation
  • 13062 Views
  • 65 comments
  • 153 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • nahri
  • Casual Listener
  • 35563 Views
  • 330 comments
  • 313 likes
  • Desktop (Windows)
  • Under investigation
  • 35563 Views
  • 330 comments
  • 313 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Noahsark
  • Visitor
  • 1900 Views
  • 9 comments
  • 30 likes
  • Accounts
    Desktop
  • Under investigation
  • 1900 Views
  • 9 comments
  • 30 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • stefhoff
  • Newbie
  • 17100 Views
  • 115 comments
  • 179 likes
  • Your Library
  • Under investigation
  • 17100 Views
  • 115 comments
  • 179 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • karolinaa
  • Newbie
  • 4970 Views
  • 31 comments
  • 66 likes
  • Other
  • Under investigation
  • 4970 Views
  • 31 comments
  • 66 votes