"Your Library" not loading on web player

[MihailY]

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

[CosmoTheDoggo]

I've been having the same issue and have tried just about everything everyone else here has and nothing's worked. Something that I have tried, which I see no one else has here, is signing out on all devices. It didn't work for me, though it could possibly work for someone else .¯\_(ツ)_/¯

[Maria]

Hey folks,

Thanks for the reports and all the details you've provided!

We've passed this onto our tech folks so they can have a closer look and investigate the issue further. We'll keep you posted in this thread if we have any news to share!

Feel free to share what browser(s) and device you're using as well, if you haven't already.

Cheers!

[jwfurness]

Still happening for me as well using Chrome and Brave (with ad-blocker turned off). 

[Strawberry_Cal]

Hi guys!

Just an update for the techs and for anyone else to try. Nothing has worked for me so far but maybe for you.

The following browser tried:

- Brave

- Google

- Duckduckgo

- Yandex

- Yahoo

- Bing

- Safari

Devices: (ask others to help)

- Chromebook

- Windows

- Iphone

- Google phone

- Android

Ideas or Tricks:

- Restarting browser

- Restarting computer

- Reload button

- Power wash (computers)

- Different location with logging in

- Logged out/in

- Logged all accounts out

- Check for any updates

- Incognito 

- Web browser

- App

- Removing all apps connected

-  Cleared cache 

- Different networks

- VPN on/off

- Clear the hosts file

- Disable any adblockers/add-ons

- Account free

Sorry for it being so long, just wanna help out to the best of my ability. Hopefully we get this figured out. I would say that this does seem we might just have to wait, as there are so many people who are having this issue. It might not be us.

Strawberry

[user-removed]

Same persistent issue just begun today, after trying to exit my folder, it won't load anything in the Library. Same image like most shows, and trying everything, it never works. Maybe I need to wait to see what y'all do in the background. I use Desktop App on HP Windows 11. 

[user-removed]

Nah mate, does not seem to work in my end on my Chromebook.

Thank you!

[undetectedso]

same happening to me this week

[undetectedso]

500e Gen 4 chromebook

cleared cache, restarted, logged in and out,

(don't mind the playlist heh)

[Strawberry_Cal]

Hi everyone!

Just doing an update, nothing new. I just wanna say, thank you everyone for not being cruel to the staff who are working on this. They seem to be trying, keep your patience. 

With all the admiration, 

Strawberry

[Strawberry_Cal]

Way off topic, but I love sword art online, it was an amazing anime. I loved Yui, (the little fairy or pixy), I just thought she was so cutesy. Lol

Strawberry