"Your Library" not loading on web player

[MihailY]

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

[sirgolfinho]

I tried the desktop app and it works normally there.

I don't use a VPN.

I simply turned the computer off one day and in the next morning the issue started, the browser didn't had any update.

I had a friend log in on my account and it had the same issue on his computer.

[jugcuc]

I've been having this issue since last week. I'm not using a VPN, and I've already cleared the cache and relogged multiple times. I even tried switching browsers from Comet to Brave or Edge, but the problem persists. The desktop app works fine, but I prefer not to use it. 

[Maria]

Hey everyone,

As we've noticed a few new reports about issues accessing Your Library on the Web Player, we've merged them together in one thread to keep things in one place and get better visibility.

We're seeing some reports that things are working again. Can you confirm if you are still having troubles with this? If so, it would be great if you could double-check the following:
 

• Try another network connection and switch off any VPN you're using.
• Make sure your account's region settings are up-to-date on the account page.
• Clear the hosts file.
• Check your device's proxy/network settings.
• Disable any adblockers/add-ons.
• Clearing cache and cookies.
• Trying with another browser/incognito window.
   

Should the issue persist after trying these steps, it would be great to know:

• What browser(s) you're using.
• Are you currently using our free service, or on Premium?

We'll keep an eye out for your replies!

[hermes85pl]

None of the suggestions helped me. I'm on the latest stable Edge on all of my devices (Windows, Android).

[sirgolfinho]

Okay so the web browser version started working again for me after yesterday.

I don't know if this is the actual reason for it, but the fix coincided with me downloading the desktop app and using it for a few minutes, after that i opened the web browser version and it was back to loading the library again.

Again, i don't know if this was the actual detail that fixed the issue for me, but i feel like i should tell this here in case it might help anyone else.

[jugcuc]

I used the app for some time, but it wasn't helpful 

[Strawberry_Cal]

Hii,

I usually use the browser but sadly I do not have access to the Android app version sadly. I double checked, both browser and Chromebook itself are updated already, so sadly no change.

I am seeing this might be a problem of I will have to transfer my music to other account, how could I take everything? Is it possible to transfer all of my information exactly like the main account, is there a transfer method available? Or am I going to lose all my access to dates + liked songs + full access to playlists?

[Daveauto]

No vpn. 
Chrome and Firefox both don't work.

Incognito doesn't work on either.
Premium.

Still no library.

I have library on my phone in app. I only use webpage on my computer.

[maia2008]

yea, my spotify started doing this 3 or 4 days ago. i honestly tried as much as i could, but it wont do anything. i think this is happening to everyone I'm wondering if its on their end and not ours. Good news is I could still listen to music at least, but its inconvenient cause I gotta do more to listen to the playlists I've made. I hope they handle the issue.

[Strawberry_Cal]

Agreed, mine started around this time too. Thanks for reminding me to be grateful, like genuinely I appreciate it. Sometimes we need to still be happy we have our music. Idk what I would do without it 🙂