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[Chromecast] Specific artist won't cast from library

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[Chromecast] Specific artist won't cast from library

hslh
Regular

Plan

Premium

Country

Netherlands

Device

Samsung Galaxy S6

Operating System

Android 7.0

My Question or Issue

Since a month or so, using Chromecast with Spotify doesn't work when I try to play specific artists (e.g. Elle King, Dave Hause). If I'm already casting, and try to play one of their songs, the casting stops completely. If I'm already playing the song, and try to cast, the Spotify loading screen comes up, but nothing else happens. For other artists, it works without problem, it's only certain artists where this happens.


I played around a bit, and it seems like it only happens if I play from the list of all songs and albums by a given artist in my library. I.e., I navigate to Library -> Artists -> Elle King, and then play any song. If I go to Library->Albums->Love Stuff, and play a song, the same happens. However, if I go to the overall artist or album page (so not in my library), the same songs and artists play without a problem.


I tried clearing my cache first, that didn't help. Then reinstalled the app, didn't help either.

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Solution!

Re: [Chromecast] Specific artist won't cast from library

Moderator
Moderator

Hey there @hslh,

 

Thanks for keeping in touch!

 

Just to confirm, have you tried a clean reinstallation of the app with the steps mentioned in this Spotify Answer instead? 

 

Further, if you're using an SD card on your Samsung device, we'd recommend giving it a try after removing it temporarily to see if that does the trick.

 

It'd be also helpful if you could let us know if this issue occurs when you're trying to play Artists you're not following/haven't liked. Any screenrecordings of what's happening would be very helpful so we can take a closer look.

 

@2153bl6slzivig2 Thanks for reaching out here in the Community about this!

 

It'd be very helpful if you could also give a try on these suggestions and let us know how it goes.

 

Any additional details on your device (for example, OS version, Spotify version) would be useful as well.

 

We'll be keeping an eye out for your replies! If you have any questions, don't hesitate to let us know.

 

Have a lovely day :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
8 Replies

Re: [Chromecast] Specific artist won't cast from library

Moderator
Moderator

Hello,

 

Thanks for getting in touch!

 

Could it be that you are trying to stream Local Files? Because it's not possible to stream these songs using Spotify Connect.

 

If this is not the case, try the following real quick:

 

  • reboot router
  • try to move the router and chromecast closer to each other to see if that helps

Let us know how that goes. Have a nice day!

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: [Chromecast] Specific artist won't cast from library

hslh
Regular

Hi,

These are not local files, just regular streaming. I rebooted the router, but no change. It seems unlikely to me there's a problem with the connection; if so, why would streaming from a different interface work, for the same song?

Re: [Chromecast] Specific artist won't cast from library

2153bl6slzivig2
Regular

Since the update in late august there are problems with Chromecast support. There have been a few updates since then, but this problem has not been solved.

When reading Spotify reviews in the Play Store there are more complaints about this. But still no fix.

Is Spotify taking their issues seriously?

Solution!

Re: [Chromecast] Specific artist won't cast from library

Moderator
Moderator

Hey there @hslh,

 

Thanks for keeping in touch!

 

Just to confirm, have you tried a clean reinstallation of the app with the steps mentioned in this Spotify Answer instead? 

 

Further, if you're using an SD card on your Samsung device, we'd recommend giving it a try after removing it temporarily to see if that does the trick.

 

It'd be also helpful if you could let us know if this issue occurs when you're trying to play Artists you're not following/haven't liked. Any screenrecordings of what's happening would be very helpful so we can take a closer look.

 

@2153bl6slzivig2 Thanks for reaching out here in the Community about this!

 

It'd be very helpful if you could also give a try on these suggestions and let us know how it goes.

 

Any additional details on your device (for example, OS version, Spotify version) would be useful as well.

 

We'll be keeping an eye out for your replies! If you have any questions, don't hesitate to let us know.

 

Have a lovely day :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: [Chromecast] Specific artist won't cast from library

hslh
Regular

Hi! Thanks for the reply. I did the clean re-install instead of regular re-install, and that did the trick :)

Re: [Chromecast] Specific artist won't cast from library

2153bl6slzivig2
Regular

Without a reinstallation Chromecast connection worked over the weekend untill this morning. So same trouble again. 

I did a reboot on the router and a clean reinstallation of most recent version of Spotify on android.

There are no problems with other apps using Chromecast connection.

Re: [Chromecast] Specific artist won't cast from library

CNV1
Newbie

Hi Katerina,

I am experiencing the exact same problem, and the problem is probably also the one described here: https://community.spotify.com/t5/Other-Partners-Web-Player-etc/ChromeCast-Audio-connects-only-on-som... as well as several other places on the web including Google Play.

Doing a clean reinstallation fixes the bug, but only for a short while. It comes back. While I am no technical expert, the problem is very likely caused by a recent Spotify update. That is: the problem is probably to be fixed by Spotify and no one else. Could you please get back to me as to when you plan to review your latest updates in order to fix the problem?

While kind language is always important I think it is reasonable to state that as paying customers, one expects things to work as promised.....

Re: [Chromecast] Specific artist won't cast from library

hslh
Regular

Yeah, the problem is back for me as well, the clean re-install only solved it for a day or so. Agree that the problem is on Spotify's end, not the users'.

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