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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12687 Views
  • 8 replies
  • 0 likes
  • Other
  • 12687 Views
  • 8 replies
  • 0 likes

[Android][Other] Rapidly pressing the Play/Pause button causes a seemingly endless loop

When playing Spotify through a Google home I was using the Spotify Android app to control the music. I repeatedly pressed the play/pause button and found that it will continuously repeat the input seemingly infinitely, but certainly many times more t...

  • Visitor
  • When playing Spotify through a Google home I was using the Spotify Android app to control the music. I repeatedly pressed the play/pause button and found that it will continuously repeat the input se...
  • 478 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 478 Views
  • 0 replies
  • 0 likes

Spotify quality on yamaha wxad-10

PlanPremiumCountryPolandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid Oreo My Question or IssueHi, I know that to chromecast audio spotify pushes 250 kbps only but I would like to know if with yamaha wxad-10 I can g...

  • Visitor
  • Plan Premium Country Poland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Oreo   My Question or Issue Hi, I know that to chromecast audio s...
  • SuperPeca
  • Casual Listener
  • 1067 Views
  • 1 replies
  • 1 likes
  • chromecast
  • 1067 Views
  • 1 replies
  • 1 likes

[Desktop][Playlists] Let me click on the "Save to Library" choice from the ellipsis link.

I ran into a frustrating problem with the "FaLaLaLaLa Great Big Christmas Variety Shuffle List" (https://open.spotify.com/playlist/6A2Kj9cWUpuu0UcEbWVf5E). I couldn't get to the ellipsis link. It was hidden off screen (see image below). Any ideas on ...

Screen Shot 2019-12-21 at 11.33.17 AM.png
  • Visitor
  • I ran into a frustrating problem with the "FaLaLaLaLa Great Big Christmas Variety Shuffle List" (https://open.spotify.com/playlist/6A2Kj9cWUpuu0UcEbWVf5E). I couldn't get to the ellipsis link. It was...
  • 531 Views
  • 0 replies
  • 0 likes
  • Desktop
    Playlists
  • 531 Views
  • 0 replies
  • 0 likes

Superuser Contribution Fat fingered ')' in web player

PlanFree/PremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueIn the web player, there is a ')' in the markup that looks to be fat fingered in there. Doesn't affect anything, just FYI Steps: * spotify.com* launch web player* clic...

SpotifyMarkup.PNG SpotifyScreenshot.PNG
  • Visitor
  • Plan Free/Premium Country United States Operating System Windows 10   My Question or Issue In the web player, there is a ')' in the markup that looks to be fat fingered in there. Doesn't...
  • Peter
  • Spotify Legend
  • 658 Views
  • 1 replies
  • 0 likes
  • Other
  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution Broadcast local audio files to connected devices

PlanPremiumCountryFranceDevicesSmarphone or PC to device connected (PS4, google home, ...)Operating SystemAndroid 9 or Windows 10 to PS4 ... My Question or IssueHi I imported my local personal audio files (.mp3) into a created Spotify playlist, from ...

  • Visitor
  • Plan Premium Country France Devices Smarphone or PC to device connected (PS4, google home, ...) Operating System Android 9 or Windows 10 to PS4 ...   My Question or Issue Hi 🙂 I i...
  • Peter
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • Connect
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! [echo] active user first name echo spotify

Plan Premium (via Vodafone Red Package)Country UKDevice Amazon Echo My Question or Issue I have Spotify linked to Alexa. All works but Alexa has recently started to refer to 'active user first name'.For example when I ask: Alexa play Christmas Hits.I...

  • Regular
  • Plan Premium (via Vodafone Red Package) Country UK Device Amazon Echo   My Question or Issue   I have Spotify linked to Alexa. All works but Alexa has recently started to re...
  • Street5
  • Regular
  • 1251 Views
  • 1 replies
  • 2 likes
  • Other
  • 1251 Views
  • 1 replies
  • 2 likes

Racism is not accepted in songs!

How come you accept to upload/put a song that is fully racist and contains extremly xenophobic content. I want you to immediately remove it. White kids are bullying my son in school. You do not realise how much it affects my son´s mind. He is 8 years...

  • Newbie
  • How come you accept to upload/put a song that is fully racist and contains extremly xenophobic content. I want you to immediately remove it. White kids are bullying my son in school. You do not reali...
  • ErolSock
  • Regular
  • 843 Views
  • 1 replies
  • 1 likes
  • 843 Views
  • 1 replies
  • 1 likes

Harman kardon Aura Wifi with Spotify connect seems not working?

Hello all,i Just bought a Harman Kardon Aura, It is connected to my home network, so is my phone! and i did make sure My speaker is on wifi connect mode.But i can't find my speaker on spotify connectand i did check my wifi setting, i can see my speak...

  • Regular
  • Hello all, i Just bought a Harman Kardon Aura, It is connected to my home network, so is my phone! and i did make sure My speaker is on wifi connect mode. But i can't find my speaker on spotify con...
  • icebabe
  • Casual Listener
  • 2899 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 2899 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Wrapped Still Not Working Across Devices

PlanFreeCountryUSADeviceiPhone XR (iOS 13.3)/Dell Laptop (Windows 10) My Question or IssueSpotify wrapped still isn’t working for me. The playlists show up but when I try to click for my stats this year nothing shows up. I tried using my laptop but I...

  • Casual Listener
  • Plan Free Country USA Device iPhone XR (iOS 13.3)/Dell Laptop (Windows 10)   My Question or Issue Spotify wrapped still isn’t working for me. The playlists show up but when I try to clic...
  • Guido
  • Spotify Legend
  • 581 Views
  • 3 replies
  • 0 likes
  • Other
  • 581 Views
  • 3 replies
  • 0 likes

Superuser Contribution Random PS4 Connected to my account

Just today I noticed that a random PS4 had connected to my accountI DO NOT OWN A PS4, I've looked around for answers, found 0 solutions, I've tried creating an account on PSN and connecting it with my spotify, but OBVIOUSLY this didn't remove the oth...

  • Casual Listener
  • Just today I noticed that a random PS4 had connected to my account I DO NOT OWN A PS4, I've looked around for answers, found 0 solutions, I've tried creating an account on PSN and connecting it wi...
  • Guido
  • Spotify Legend
  • 1204 Views
  • 2 replies
  • 0 likes
  • PS4
  • 1204 Views
  • 2 replies
  • 0 likes

Superuser Contribution PlayStation account got suspended, cannot access Spotify.

CountryThe NetherlandsDevicePlayStation 4 My Question or IssueHi, A couple of weeks ago my PlayStation account got hacked and suspended. I made a new account, but I cannot use my Spotify on my new account.Every time I disconnect my PlayStation accoun...

  • Casual Listener
  • Country The Netherlands Device PlayStation 4   My Question or Issue Hi,   A couple of weeks ago my PlayStation account got hacked and suspended. I made a new account, but I cannot u...
  • Guido
  • Spotify Legend
  • 1148 Views
  • 3 replies
  • 0 likes
  • Music
    PlayStation
    PS4
  • 1148 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Ads

Stop playing loud or annoying ads.PlanFreeCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Stop playing loud or annoying ads. Plan Free Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Mario
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Other
  • 382 Views
  • 1 replies
  • 0 likes

How many times are API rate limits?

Rate limiting is applied as per application based on Client ID.https://developer.spotify.com/documentation/web-api/#rate-limiting How many times are API rate limits per seconds?There seems to be no description about this in the developer documentatio...

  • Newbie
  • Rate limiting is applied as per application based on Client ID. https://developer.spotify.com/documentation/web-api/#rate-limiting   How many times are API rate limits per seconds? There s...
  • 1182 Views
  • 0 replies
  • 0 likes
  • Other
  • 1182 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sharing to instagram story not working

PlanPremiumCountryCanadaDeviceSony Xperia xz1Operating SystemAndroid 9 My Question or IssueFor the past few days every time I try to share a song to my instagram Story, instagram opens but to a blank screen as if I'm taking a picture and the usual sp...

  • Visitor
  •   Plan Premium Country Canada Device Sony Xperia xz1 Operating System Android 9   My Question or Issue For the past few days every time I try to share a song to my instagram St...
  • stephanie76
  • Casual Listener
  • 1296 Views
  • 4 replies
  • 2 likes
  • Sony
  • 1296 Views
  • 4 replies
  • 2 likes

Superuser Contribution Region Locked Artists.

PlanPremiumCountryGreeceDeviceAndroid, Samsung A5 2016, not that it matters.Operating SystemWindows 10 My Question or IssueSo I have a few artists that I really really like. I'd probably have them as top listened if I could listen to them.But they ar...

  • Regular
  • Plan Premium Country Greece Device Android, Samsung A5 2016, not that it matters. Operating System Windows 10   My Question or Issue So I have a few artists that I really really like. ...
  • Mario
  • Spotify Legend
  • 3890 Views
  • 1 replies
  • 1 likes
  • Music
    Other
  • 3890 Views
  • 1 replies
  • 1 likes

Superuser Contribution Re: Restock of Google Homes

Hey, we are a year later and I have the same question. Will the two colors that are out of stock be restocked before the 31st?

  • Casual Listener
  • Hey, we are a year later and I have the same question. Will the two colors that are out of stock be restocked before the 31st?
  • Peter
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

[Subscription] Email to renew Student subscription didn't work.

Sorry, realized this was posted in ideas instead of help. I just noticed today that I was being charged premium rates instead of the student discount, I should note that I did click the "Extend Discount" button in the email I received warning me my d...

  • Casual Listener
  • Sorry, realized this was posted in ideas instead of help.    I just noticed today that I was being charged premium rates instead of the student discount, I should note that I did click th...
  • 474 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 474 Views
  • 0 replies
  • 0 likes

Spotify vs. Sonos (songs breaking up every few seconds)

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read) Hi there,I use Spotify in combination with a Sonos system at home. When playing songs from my iPhone X or from my iPad Pro music plays but is breaking up every few seco...

  • Newbie
  •   Hi there, I use Spotify in combination with a Sonos system at home. When playing songs from my iPhone X or from my iPad Pro music plays but is breaking up every few seconds which is extr...
  • westhillman
  • Regular
  • 862 Views
  • 2 replies
  • 1 likes
  • SONOS
  • 862 Views
  • 2 replies
  • 1 likes

Superuser Contribution Error Playing a song sounds like Scratched CD.

PlanPremiumCountryEl SalvadorDeviceGalaxy 8 and Windows PCOperating SystemAndroid , Windows 10 My Question or IssueI'm playing a song and by the minute 1:35 it sounds like a scratched CD. https://open.spotify.com/track/3cm84qC4Z9pvrETjGVKoeG?si=lUQjz...

  • Visitor
  •   Plan Premium Country El Salvador Device Galaxy 8 and Windows PC Operating System Android , Windows 10   My Question or Issue I'm playing a song and by the minute 1:35 it sounds...
  • Mario
  • Spotify Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • Music
  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing library with family

Plan: Premium for FamilyCountry: USA My Question or Issue:Here's what I am trying to do:When I am listening and if I like a song, I simply press the + (on Android) or heart symbols (on macOS) and that automatically adds that song to my library. It's ...

  • Regular
  • Plan: Premium for Family Country: USA    My Question or Issue: Here's what I am trying to do: When I am listening and if I like a song, I simply press the + (on Android) or heart symbo...
  • fraph24
  • Newbie
  • 5450 Views
  • 4 replies
  • 1 likes
  • Other
  • 5450 Views
  • 4 replies
  • 1 likes