Lineup Signup
Hi! We're just rearranging some Desktop boards to make it easier to find what you're looking for. Please bear with us, and we'll be done very soon.
To post a new question or issue, please go here: Desktop (Windows), Desktop (Mac), Desktop (Linux), Web Player.

PS4 app "Error connecting to playstation network"

Solved!
Reply
Solution!

Re: PS4 app "Error connecting to playstation network"

bloopity
Casual Listener

@tenaciousb83 wrote:

I've finally figured this out! This solution will unlink the current Spotify account from your Playstation Network, and then allows you to re-set up the app with the desired credentials. Try this:

 

1. Log out of Playstation’s Network from the Playstation.
2. Follow this link on a computer or any device other than the Playstation. https://link.playstationmusic.com/spotify/details
3. After logging in, select the ‘Unlink’ hyperlink to unlink the old Spotify account from the Playstation Network account.
4. Log back in to Playstation’s Network from the Playstation and open the Spotify app.
5. You will then be asked to enter your login credentials for the new account.
 
After many frustrating hours and unsuccesful communication with Spotify and Sony, this solved my issue. I hope this works for anyone else having the same issue. Good luck!

@Thanks @tenaciousb83! My Spotify has been stuck showing that error message for the last 6 months.

 

I ran into trouble unlinking Spotify from my PS4 on step 2. After signing in, the page was stuck displaying a message of "Please Wait...". I thought it was a browser issue, but it also happened in Safari, Chrome and Firefox.

 

If you're also seeing "Please Wait..." message, contact Playstation's Live Chat and ask them to unlink your Spotify account for you. That finally got mine up and running.

Re: PS4 app "Error connectting to playstation network"

matsennin
Newbie

tks man, you helped me a lot!!!!!

Re: PS4 app "Error connecting to playstation network"

JosiahRoske
Newbie

Tried doing this but after clicking the link I was left on a loading screen after logging in. Any suggestions?

Re: PS4 app "Error connecting to playstation network"

imrusconi
Casual Listener
Since the link to unlink Spotify and PSN wasn’t working for me (some API
issue from the server), I called Sony and they unlinked Spotify on their
end. I signed back on and it’s working.

Re: PS4 app "Error connecting to playstation network"

BHatz829
Newbie

Wont work for me. Tried logging on my computer too.I can have it play through my playstation but cant control through my playstation

Re: PS4 app "Error connecting to playstation network"

whatab0utb0b
Newbie

i tried every option listed here and none would work until i just started a text chat with psn support and had them unlink the accounts. took a little time to get them to understand i had tried all other options, but eventually they did what i asked and it worked!

Re: PS4 app "Error connecting to playstation network"

Eddiefavela
Casual Listener
Yes, I'm sure they can do it I just don't have the time to sit there and
have them treat you like you don't know what you're doing....

Re: PS4 app "Error connecting to playstation network"

Veryangryuser
Newbie

I just want to say that it sucks so much! I'm sorry about app makers, what a terrible app

Re: PS4 app "Error connecting to playstation network"

FailLink
Casual Listener
Calling them up works. I kept having issues even with using the phone app to play Spotify so called them up and just said can you unlink my Spotify account from my psn account didn't take long about 4mins. If you just ask them to do the one thing they are quicker as they don't try and problem solve just be insistent.

Re: PS4 app "Error connecting to playstation network"

vancityboi
Newbie

after you click on the link: https://link.playstationmusic.com/spotify/details to "unlink" your account and the page doesnt load, its not a problem with your browser. Just contact playstation using their live chat and ask them to "unlink your spotify account" since the link that was provided is not loading. 

 

After playstation chat support "unlinks" your account, then you can start up spotify again and it will ask you to login again.

 

This is what was happening to me and it was resolved in less than 5 mins after talking to them over chat. Hope this helps.

 

 

 

SUGGESTED POSTS