502 Bad Gateway on embedded 'new' playlist

[lexvd]

Hi spotify team,

I use spotify playlists in my blogposts. Since a few months I'm getting a 502 on new playlists (hence the title).

On my weblog page you can see the 502 error message:

http://jource.com/muziek

The last working playlist:

http://jource.com/muziek/2408-spotify-top-100-24-02-2014

The first not working playlist:

http://jource.com/muziek/2443-spotify-top-100-19-05-2014

When opening the embed URL's, one playlist is working without any issue, the other one is a blank page.

Working:

https://embed.spotify.com/?uri=spotify:user:1132201843:playlist:6tyCZCCoS0t8dnk9Ezd2ql

Blank:

https://embed.spotify.com/?uri=spotify:user:1132201843:playlist:4eCPwL1i2mBPTAKmLH5Dg9

In the forum I can find related issue's but none that has the solution to my problem.

The playlists are made in the same spotify account.

Please help :).

[Joe]

I can reproduce this by embedding iframes linking to those playlists in a local html file. Can I suggest you get in touch with spotify direct to see if they can help. 

If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[lexvd]

Thanks, will try that 

[lexvd]

There's still no response from the mail, what now?

[Peter__]

Weird, did you reply directly to the automated email reply?

[lexvd]

Jup as soon as i could

[Peter__]

Could you let us know the 8-digit case number from that reply (it is normally in the subject line)? Can ask someone to check where it has got to for you.

[Joe]

While you're waiting, could you just try creating a new playlist and copy all the tracks from a broken one then try embedding that?

[lexvd]

@peter: 

Spotify Case # 01502472

@jwylot:

Here is an example

<iframe src="https://embed.spotify.com/?uri=spotify:user:1132201843:playlist:67bHzgrqnlHfE6UkddTKEy" width="300" height="380" frameborder="0" allowtransparency="true"></iframe> 

https://embed.spotify.com/?uri=spotify:user:1132201843:playlist:67bHzgrqnlHfE6UkddTKEy

The link it self leaves a blank page

[Joe]

I just thought it might be worth a try. Let's see what the support guys say 🙂

[lexvd]

Yeah, thought so :P. But tried it already and didnt fix the issue xD.

Thanks anyway

[lexvd]

still no solution? What can i do?

[Joe]

OOps. it looks like no one escalated your case. Really sorry for that - let me do it now.

[Joe]

Escalated now.

[lexvd]

Awesome thanks! 

[Greg]

Hey!

Apologies for the delay, your case is now with the right team and you'll get a response soon 🙂 

[lexvd]

Awesome, many thanks 🙂 !

I don't mind the delay at all. Everything comes with time.

Can't wait for the response. Thanks again!

[lexvd]

Any update or things i could try?