Alexa Echo Dot 1st Gen Spotify Skill won't work

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Alexa Echo Dot 1st Gen Spotify Skill won't work

witte84
Newbie

I have spotify linked to an echo dot and everything worked fine the past years. Since a couple of weeks spotify stopped working.

 

When I say "Alexa play spotify" it returns with "to play spotify enable the skill and link your account".   

 

What I tried so far:

1) disable and re-enable the skill in alexa app

2) logged in on spotify and deleted "alexa" from the apps, then disabled and re-enabled the skill in alexa app + account linking 

3) deleted "alexa" app in spotify account, disabled spotify skill in alexa app, uninstallled alexa app, rebooted phone, installed alexa app, factory reset echo dot, configured echo dot again and enabled spotify skill 

4) same as 3 but on other smartphone 

5) same as 3 but with spotify account of my wife instead of mine   

 

 

Any advise?

1 Reply

MafeG
Moderator
Moderator

Hi @witte84,

 

Welcome to the Community and thank you for posting. 

 

Great troubleshooting so far! To continue, please try the following:

  1. Unlink your Spotify and Alexa accounts. Find how here.
  2. Turn your Echo speaker off.
  3. Restart your router by unplugging it from power for at least 15 seconds.
  4. Log out from your Spotify account, restart your phone, and log back in.
  5. Turn on your Echo speaker and link your accounts again.

Let us know how this goes!

MafeGModerator
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