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Can't play music on Amazon Alexa

Can't play music on Amazon Alexa

Plan: Premium

Country: USA

Device: iPhone 8, Amazon Echo Dot

Username: 2dwais7d7dm8f1uqf17m6tjnn


I linked Alexa to Spotify following these steps in Amazon Alexa app on iPhone:

  1. Tap the menu in the top-left.
  2. Tap Settings, then Music.
  3. Select Spotify, then Link account to Alexa.
  4. Enter Spotify account details.

However, when I ask: "Alexa play music on Spotify" I got the answer: "I can't play Spotify music on that device"


I assured that I enter the right username/password in Alexa app and that premium is activated. I can play music from Spotify iPhone app.


Please note that I was a premium user before and everything was working then.

After some time, I signup again on Spotify and activated premium subscription. And now I can not get it working.


Many thanks in advance.


1 Reply

I have the same issue, but in a different environment:
Plan: Premium Family
Country: Germany
Device: Android Phones, GGMM speakers

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