Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't play music on Amazon Alexa

Can't play music on Amazon Alexa

Plan: Premium

Country: USA

Device: iPhone 8, Amazon Echo Dot

Username: 2dwais7d7dm8f1uqf17m6tjnn

 

I linked Alexa to Spotify following these steps in Amazon Alexa app on iPhone:

  1. Tap the menu in the top-left.
  2. Tap Settings, then Music.
  3. Select Spotify, then Link account to Alexa.
  4. Enter Spotify account details.

However, when I ask: "Alexa play music on Spotify" I got the answer: "I can't play Spotify music on that device"

 

I assured that I enter the right username/password in Alexa app and that premium is activated. I can play music from Spotify iPhone app.

 

Please note that I was a premium user before and everything was working then.

After some time, I signup again on Spotify and activated premium subscription. And now I can not get it working.

 

Many thanks in advance.

Marko

Reply
1 Reply

I have the same issue, but in a different environment:
Plan: Premium Family
Country: Germany
Device: Android Phones, GGMM speakers

Suggested posts