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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

40140 Views

7 replies

2 likes

  • 40140 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Zendragon10

Newbie

34009 Views

182 replies

16 likes

Other
  • 34009 Views
  • 182 replies
  • 16 likes

Superuser Contribution Google home, how to play on a spotify connect device

PlanPremium DeviceAndroid phone (stand in for google home until I know everything works), Denon AVR X3300W with spotify connect. Operating SystemAndroid, Spotify connect My Question or IssueHow do I voice command google home to play music on my spoti...

Casual Listener

Plan Premium   Device Android phone (stand in for google home until I know everything works), Denon AVR X3300W with spotify connect.  Operating System Android, Spotify connect  ...

Xenia

Moderator

868 Views

1 replies

0 likes

Connect
  • 868 Views
  • 1 replies
  • 0 likes

Superuser Contribution my podcast episode isnt uploading

hi, i have a podcast hosted on soundcloud called Xanax, and we submitted the episode 23 two days ago and it didnt show on spotify... can you please help me?

Visitor

hi, i have a podcast hosted on soundcloud called Xanax, and we submitted the episode 23 two days ago and it didnt show on spotify... can you please help me?  

ttaudioworks

Visitor

2686 Views

5 replies

2 likes

Other
  • 2686 Views
  • 5 replies
  • 2 likes

Superuser Contribution Can't save albums/new songs to my library

This is a bug that me and 3 of my other friends are facing as well. It's just like how apple music's "play next" queue randomly disappears (took them half a year to fix dont be like them). A lot of people are recently discovering this but dont want t...

Casual Listener

This is a bug that me and 3 of my other friends are facing as well. It's just like how apple music's "play next" queue randomly disappears (took them half a year to fix dont be like them). A lot of p...

Mrswami

Regular

745 Views

3 replies

0 likes

  • 745 Views
  • 3 replies
  • 0 likes

Written approval

Written approval PlanPremiumCountryINDeviceMS Windows Operating SystemWindows My Question or IssueHi Team, We are building a commercial application using Spotify API, How can I get Written approval from Spotify ? Thank you,PJ

Casual Listener

Written approval   Plan Premium Country IN Device MS Windows  Operating System Windows   My Question or Issue Hi Team,   We are building a commercial application usi...

450 Views

0 replies

0 likes

Music
  • 450 Views
  • 0 replies
  • 0 likes

Written approval to integrate App with Spotify API

PlanPremiumDK DeviceiPhoneOperating SystemiOS My Question or IssueHi Guys, I have recently submitted an application in the developer dashboard in order to optain an explicit written approval to integrate our app/game with spotify, as it is stated in ...

Visitor

Plan Premium DK   Device iPhone Operating System iOS   My Question or Issue Hi Guys,   I have recently submitted an application in the developer dashboard in order to optai...

prashuvj

Casual Listener

1165 Views

1 replies

0 likes

Other
  • 1165 Views
  • 1 replies
  • 0 likes

Bmw connected apps

PlanPremiumCountryUkDeviceHuawei P20 proOperating SystemAndroid v9Spotify version8.5. 43. 724 My Question or Issue BMW connected drive/Connected apps, 99% of the time, spotify fails to pull through onto the screen as shown in photo. BMW are claiming ...

Visitor

  Plan Premium Country Uk Device Huawei P20 pro Operating System Android v9 Spotify version 8.5. 43. 724   My Question or Issue   BMW connected drive/Connected apps, 99%...

1248 Views

0 replies

1 likes

Marantz
  • 1248 Views
  • 0 replies
  • 1 likes

Yamaha MusicCast primary device for spotify

Servus, in December 19 I replaced my RX-V3067 with an RX-A2070. So far I have been streaming my approximately 300 CDs stored in FLAC format via my home NAS. Thanks to the integrated apps on the 2070, I became curious and had initially completed a tri...

Visitor

Servus, in December 19 I replaced my RX-V3067 with an RX-A2070. So far I have been streaming my approximately 300 CDs stored in FLAC format via my home NAS. Thanks to the integrated apps on the 2070,...

1911 Views

0 replies

0 likes

Music
  • 1911 Views
  • 0 replies
  • 0 likes

Superuser Contribution Track info lag when transmit via bluetooth to VW infotainment system

PlanFree/PremiumCountrySweden DeviceSony XZ1Operating SystemAndriod 8.0.0 My Question or IssueTrack info lag one song, always the previus song displayed in the VW infotainment system when using bluetooth and Spotify app Version 8.4.77.779. When unist...

Casual Listener

Plan Free/Premium Country Sweden   Device Sony XZ1 Operating System Andriod 8.0.0   My Question or Issue Track info lag one song, always the previus song displayed in the VW info...

seynaeve

Casual Listener

2981 Views

4 replies

2 likes

  • 2981 Views
  • 4 replies
  • 2 likes

Superuser Contribution Unable to play on devices

PlanPremiumCountryUKDeviceiPhone 11, Echo Dot/Plus My Question or IssueI’m suddenly unable to play anything on any devices other than my phone. If I ask Alexa to play I get a response to suggest that it’s trying to play, but nothing happens. I can’t ...

Newbie

Plan Premium Country UK Device iPhone 11, Echo Dot/Plus   My Question or Issue I’m suddenly unable to play anything on any devices other than my phone. If I ask Alexa to play I get a res...

Xenia

Moderator

628 Views

1 replies

0 likes

Other
  • 628 Views
  • 1 replies
  • 0 likes

Issue with Web player when window not full sized

Operating SystemChrome 79.4 Win 10 My Question or IssueWhen the webplayer is not at fullsize, the player's controls are not adjusted according to the windows size. This started to happen a few weeks ago. I got a big monitor and I sectionize my screen...

Visitor

Operating System Chrome 79.4 Win 10   My Question or Issue When the webplayer is not at fullsize, the player's controls are not adjusted according to the windows size. This started to happen...

457 Views

0 replies

1 likes

Other
  • 457 Views
  • 0 replies
  • 1 likes

ChromeOS Web Player Lag/Stutter

PlanFreeCountryUSADevicePixelbook GoOperating SystemChromeOS (Chrome 79) My Question or IssueEverytime I use open.spotify.com on this Pixelbook Go I notice the mouse lag for a fraction of second every couple of seconds. Music Playback seems unaffecte...

Casual Listener

Plan Free Country USA Device Pixelbook Go Operating System ChromeOS (Chrome 79)   My Question or Issue Everytime I use open.spotify.com on this Pixelbook Go I notice the mouse lag for ...

682 Views

0 replies

1 likes

Other
  • 682 Views
  • 0 replies
  • 1 likes

Facebook activity feed

How come Spotify no longer posts activity of songs played to Facebook? Pretty sure it has been asked before but any good reason why? It was a harmless feature.

Casual Listener

How come Spotify no longer posts activity of songs played to Facebook? Pretty sure it has been asked before but any good reason why? It was a harmless feature.

621 Views

0 replies

0 likes

  • 621 Views
  • 0 replies
  • 0 likes

Amazon Echo Skill not available from Suoth Amerca

PlanPremium FamiliarCountryArgentinaDeviceAmazon Echo Show 5Operating SystemAmazonMy Question or IssueHello, we recently buy an Amazon echo Show and i see that the Spotify skill does not available in all South America (argentina in my case) so..I hav...

Visitor

Plan Premium Familiar Country Argentina Device Amazon Echo Show 5 Operating System Amazon My Question or Issue Hello, we recently buy an Amazon echo Show and i see that the  Spotify ski...

jorgebv

Casual Listener

890 Views

1 replies

0 likes

Other
  • 890 Views
  • 1 replies
  • 0 likes

Alexa with spotify not working, region restriction

Alexa with Spotify, not working. Region restricctionPlanPremiumCountryPeruDeviceAlexa, pc ,iphone Xr and Samsung S8eOperating SystemAlexa, windows 10, IOS?? and android 10 My Question or IssueGood, I set up my spotify account with my Amazon account w...

Casual Listener

Alexa with Spotify, not working. Region restricction Plan Premium Country Peru Device Alexa, pc ,iphone Xr and Samsung S8e Operating System Alexa, windows 10, IOS?? and android 10   My...

2098 Views

0 replies

0 likes

Connect
Other
  • 2098 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Stories Feature Keeps Disappearing

Hey. I really enjoy sharing music with other people but for some reason the feature to share directly to my Instagram keeps disappearing. One day I will have the option and it's completely gone the next day and won't reappear for another few days. Is...

Visitor

Hey. I really enjoy sharing music with other people but for some reason the feature to share directly to my Instagram keeps disappearing. One day I will have the option and it's completely gone the n...

Mario

Spotify Legend

726 Views

1 replies

1 likes

Other
  • 726 Views
  • 1 replies
  • 1 likes

Superuser Contribution Random songs and playlists

I went into my Spotify and random songs have been added to my saved list. I go on today and my Spotify is connect to web player chrome and playing a random playing and skipping song and changing the song i’m listing to. I do get Spotify through Starb...

Visitor

I went into my Spotify and random songs have been added to my saved list. I go on today and my Spotify is connect to web player chrome and playing a random playing and skipping song and changing the ...

Mario

Spotify Legend

475 Views

1 replies

0 likes

Connect
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album není vyditelné

Mám otázku, už nekolikate se mi stává, že mi nevidím a nejde mi přehrát album. Ve většině případů je to DE rap. Abych uvedl příklad, tak právě vyšlo album King Khalil - King Kong. Když si rozkliknu interpreta to album nevidím. Když album najdu podle ...

Newbie

Mám otázku, už nekolikate se mi stává, že mi nevidím a nejde mi přehrát album. Ve většině případů je to DE rap. Abych uvedl příklad, tak právě vyšlo album King Khalil - King Kong. Když si rozkliknu i...

Mario

Spotify Legend

1057 Views

1 replies

0 likes

Samsung
  • 1057 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track "Souls Together by Dinnerdate" unavailable?

PlanPremiumCountrySao Paulo, BrazilDevicePC, Macbook Pro late 2011, Samsung Galaxy s9Operating System(Windows 10, macOS High Sierra) My Question or IssueI listened some time ago on a youtube video the music "Souls Together, a song by Fabich, Ferdinan...

Casual Listener

Plan Premium Country Sao Paulo, Brazil Device PC, Macbook Pro late 2011, Samsung Galaxy s9 Operating System (Windows 10, macOS High Sierra)   My Question or Issue I listened some time ...

Mario

Spotify Legend

661 Views

1 replies

0 likes

Music
Other
Samsung
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify webplayer failing to work on Chrome, and Spotify failing to fix it for months and months.

Plan: Unlimited (but not mobile; no longer offered.)Country: UKDevice: HP Chromebook 11 G1 (daisy_spring)Operating System: ChromeOS Version 72.0.3626.97 (Official Build) beta (32-bit)My Question or IssueLike many other Spotify clients that own a Chro...

Casual Listener

Plan: Unlimited (but not mobile; no longer offered.) Country: UK Device: HP Chromebook 11 G1 (daisy_spring) Operating System: ChromeOS Version 72.0.3626.97 (Official Build) beta (32-bit) M...

Travi_z33

Visitor

1692 Views

3 replies

1 likes

Other
  • 1692 Views
  • 3 replies
  • 1 likes

Problem Spotify on SmarTV Samsung QLD

PlanFree/PremiumCountryBrazilDevice(Samsung QLED SmarTV 55)Operating System(Samsung) My Question or IssueFor more than a month I can not open the Spotify app on my Samsung QLED SmarTV. When I click on the app, it appear the Spotify logo, but then the...

Casual Listener

Plan Free/Premium Country Brazil Device (Samsung QLED SmarTV 55) Operating System (Samsung)   My Question or Issue For more than a month I can not open the Spotify app on my Samsung QL...

igorschw

Casual Listener

919 Views

1 replies

0 likes

Samsung
  • 919 Views
  • 1 replies
  • 0 likes