[Connect] Connect to a device / “Unavailable to Control”

[ucchi1]

Plan
Premium
Country
Japan
Device
iMac, iPad, AppleTV, LINN DSM
Operating System
macOS (12.1), iPadOS 15.2.1, AppleTV, LINN DSM
My Question or Issue
I have two Spotify Connect-enabled devices, one is an AppleTV and the other is a LINN DSM.
When I look at the Spotify App on my Mac and iPad, they both show "Unavailable to Control" and I can't connect to either device.
It has worked fine in the past.
Both AppleTV and LINN DSM are connected to the Internet.
From my iPad, AppleTV and LINN DSM are both visible as AirPlay devices, so I don't think it's a network problem.
Are you experiencing problems with Spotify Connect?

[Jeremy]

Hi there @joeclarkx,

Thank you for your reply and feedback.

We're super glad to see that everything got cleared up for you. We'll make sure to pass your feedback to the right team 🙂

Let us know if we can help you with anything else.

Take care!

[thomrac]

I am a premium user, having same problem. I have tried  clean uninstalling and reinstalling. I have tried other wifi, but it continues to say playback restricted or unavailable to control. 

[Jeremy]

Hi there @thomrac,

Thank you for your reply in this thread. Good job with the troubleshooting you've done so far. We're sorry that you've been having these issues. 

Can you try the steps that @Yordan provided earlier in this thread to see if the issue persists?

We also recommend that you restart your router.

Let us know how it goes so that we can continue to assist you if you need us to.

Have a great Friday and start of your weekend 🙂

[ucchi1]

This time I got a 'Playback Restricted'. message appeared and Spotify Connect could not connect to the playback device.

The above procedure fixed the issue.