Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Connect

Labels

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12196 Views
  • 8 replies
  • 0 likes
  • Other
  • 12196 Views
  • 8 replies
  • 0 likes

Superuser Contribution Issue with premium in different location

Plan Premium Country Singapore/Korea Device iPhone 12 Operating System iOS 16.2 My Question or Issue I am subscribing premium with Singtel buy-in option (in SG) and am currently in Korea. My user name: ***SNIP[moderator edit]SNIP*** but somehow all o...

  • Newbie
  • Plan Premium Country Singapore/Korea  Device iPhone 12 Operating System iOS 16.2   My Question or Issue   I am subscribing premium with Singtel buy-in option...
  • Alex
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 42 Views
  • 1 replies
  • 0 likes

Soundtouch app not playing Spotify

Spotify has suddenly stopped working on my Soundtouch app. I can play directly from Spotify to my Bose speaker by Bluetooth, but not from the soundtouch app which connects all my speakers. I did remove Spotify from the soundtouch app and reinstall bu...

  • Newbie
  • Spotify has suddenly stopped working on my Soundtouch app. I can play directly from Spotify to my Bose speaker by Bluetooth, but not from the soundtouch app which connects all my speakers. I did r...
  • MarenJur
  • Visitor
  • 8494 Views
  • 10 replies
  • 10 likes
  • Connect
  • 8494 Views
  • 10 replies
  • 10 likes

Solved!! Play Queue Sync

PlanPremiumCountrySwedenOperating SystemUbuntu 18.04, Android 8 My Question or IssueHi, I do not understand how the Play Queue Sync works. I want to start playing a playlist on my desktop, and continue on my phone where I left off. And the tracks tha...

  • Casual Listener
  • Plan Premium Country Sweden Operating System Ubuntu 18.04, Android 8   My Question or Issue Hi, I do not understand how the Play Queue Sync works. I want to start playing a playlist on m...
  • xind
  • Visitor
  • 4115 Views
  • 4 replies
  • 0 likes
  • Connect
    Music
  • 4115 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Sonos volume way too high

PlanPremiumCountry USADevicespotify on IOS and ipad pro and macbook pro -> Sonos PlaybarOperating Systemspotify on IOS and ipad pro and macbook pro high sierra My Question or IssueWhen i play spotify app on any device through sonos, if set the volume...

  • Music Fan
  • Plan Premium Country  USA Device spotify on IOS and ipad pro and macbook pro -> Sonos Playbar Operating System spotify on IOS and ipad pro and macbook pro high sierra   My Quest...
  • davidsveldkamp
  • Newbie
  • 16158 Views
  • 37 replies
  • 9 likes
  • Connect
  • 16158 Views
  • 37 replies
  • 9 likes

Solved!!Superuser Contribution Spotify doesn’t play on Bose SoundTouch anymore

PlanPremiumCountryUSADevice(iPhone 11, iPad Air)Operating System(iOS latest update.) My Question or IssueI have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whene...

  • Visitor
  • Plan Premium Country USA Device (iPhone 11, iPad Air) Operating System (iOS latest update.)   My Question or Issue I have a Bose SoundTouch which I can control from my iPhone or iPad...
  • TristanChord
  • Casual Listener
  • 94254 Views
  • 84 replies
  • 17 likes
  • Connect
    Music
    Other
  • 94254 Views
  • 84 replies
  • 17 likes

Superuser Contribution Spotify stopped working on Amazon echo 4th Gen, can't find device anymore

PlanPremiumCountryBrazilDeviceAmazon Echo (4th Gen) I've recently bought an Amazon echo (4th Gen) and 2 echo dots (3rd Gen) for my home. Upon setting it up, Spotify worked perfectly in all of then. A few days later, however, the echo 4th Gen was unav...

  • Casual Listener
  • Plan Premium Country Brazil Device Amazon Echo (4th Gen)    I've recently bought an Amazon echo (4th Gen) and 2 echo dots (3rd Gen) for my home. Upon setting it up, Spotify worked pe...
  • Alanosaurus
  • Visitor
  • 6467 Views
  • 127 replies
  • 8 likes
  • Connect
  • 6467 Views
  • 127 replies
  • 8 likes

Superuser Contribution Spotify starts by itself on my Yamaha receiver. HELP!

On my Yamaha RX-V6A receiver, Spotify randomly starts playing by itself. I'll be watching TV or playing my PS5 and all of a sudden the input changes itself to Spotify and it's playing classical type music that I NEVER listen to. There's NO other devi...

  • Visitor
  • ...etwork and there's no unknown devices connecting to it. It's driving me INSANE. I've contacted Yamaha and they haven't been able to help, there's no settings on the receiver itself that I can see for t...
  • danwheeler
  • Regular
  • 947 Views
  • 5 replies
  • 1 likes
  • Connect
  • 947 Views
  • 5 replies
  • 1 likes

Superuser Contribution Podcasts cant be played on my Sonos devices - AGAIN

PlanPremiumCountryGermanyDeviceSamsung Galaxy A40Operating SystemAndroid 11, Windows 10 My Question or IssueHi there, In december my Sonos devices no longer recognized podcasts played from Spotify. When I've been connected to a sonos device via spoti...

  • Regular
  • ...ecognized podcasts played from Spotify. When I've been connected to a sonos device via spotify connect and tried to play a podcast from Spotify, the device icon has been flashing but then nothing happened....
  • Vasil
  • Moderator
  • 1155 Views
  • 13 replies
  • 1 likes
  • Connect
    Samsung
    SONOS
  • 1155 Views
  • 13 replies
  • 1 likes

Superuser Contribution Spotify Connect Delay on Samsung TV

Hello, so the issue that I’m having is if I go and play a song in the Spotify app it’ll go through the first 10 seconds silent before starting back at the beginning on it’s own and plays with sound. Has anyone experienced this issue? I’ve tried reins...

  • Regular
  •   Hello, so the issue that I’m having is if I go and play a song in the Spotify app it’ll go through the first 10 seconds silent before starting back at the beginning on it’s own and plays wi...
  • LediMonsteri
  • Casual Listener
  • 3172 Views
  • 20 replies
  • 2 likes
  • Connect
    Samsung
    TV
  • 3172 Views
  • 20 replies
  • 2 likes

Superuser Contribution Crossfade not working when using Spotify connect

PlanFree/PremiumCountryUAEDevice(iPhone 6)Operating System(iOS 10,) My Question or IssueGood Afternoon, I'm currently facing an issue with the crossfade function. it works properlyon my iphone 6, however when I use spotify connect to my KEF LS50 Wire...

  • Casual Listener
  • ...t works properlyon my iphone 6, however when I use spotify connect to my KEF LS50 Wireless the crossfade function does not eliminate silence between tracks. Is there any solution to fix it?   T...
  • yamaharry
  • Newbie
  • 6116 Views
  • 9 replies
  • 7 likes
  • Connect
  • 6116 Views
  • 9 replies
  • 7 likes

Superuser Contribution Facebook Story Share has no music

In August of 2019 Spotify rolled out a feature that would allow for a short clip of a song to be played when you would share to a Facebook Story. Here's a link from that announcement: https://artists.spotify.com/blog/share-your-songs-on-facebook-stor...

  • Newbie
  • In August of 2019 Spotify rolled out a feature that would allow for a short clip of a song to be played when you would share to a Facebook Story. Here's a link from that announcement:   https:...
  • Joan
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • chromecast
    Connect
    Music
    Other
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Apple Watch won't let me listen on my Apple Watch.

Whenever I want to listen over my Apple Watch which is connected to my Headphones, Spotify won't let me play on the Watch itself unless I Completely turn of my iPhone.First I thought this was a weird feature until some weirder stuff started happening...

  • Casual Listener
  • Whenever I want to listen over my Apple Watch which is connected to my Headphones, Spotify won't let me play on the Watch itself unless I Completely turn of my iPhone. First I thought this was a w...
  • parsons3
  • Newbie
  • 735 Views
  • 4 replies
  • 0 likes
  • Connect
  • 735 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify connect problems since firmware update Heos 7 hs2

I own a pair of Denon Heos 7 hs2 speakers with spotify connect. Spotify has worked flawlessly over the past 5 years. Last week the speakers received a firmware update to version 2.71.410 and since then playback and track skip actions in the spotify a...

  • Regular
  • I own a pair of Denon Heos 7 hs2 speakers with spotify connect. Spotify has worked flawlessly over the past 5 years.  Last week the speakers received a firmware update to version 2.71.410 a...
  • Laserbaard
  • Regular
  • 298 Views
  • 8 replies
  • 0 likes
  • Connect
    Denon
  • 298 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Remove Device as "Device is Unavailable"

 PlanPremiumCountryUK (mine) and Germany (the connected device I want to remove) DeviceiPhone XS Max and MacBook Pro Mid-2015Operating SystemiOS 14.1 & macOS 11.2.1 My Question or IssueI have a device in my Device menu I need to remove but cannot as ...

IMG_9429.jpg
  • Regular
  •   Plan Premium Country UK (mine) and Germany (the connected device I want to remove)   Device iPhone XS Max and MacBook Pro Mid-2015 Operating System iOS 14.1 & macOS 11.2.1...
  • palacemusic
  • Casual Listener
  • 8680 Views
  • 26 replies
  • 0 likes
  • Connect
  • 8680 Views
  • 26 replies
  • 0 likes

Superuser Contribution Podcasts not playing on external devices

Plan Premium Country Australia Device iPhone 12 Pro, MacBook Pro, Google Nest Hub, Google Nest Mini, Google Home Max Operating System iOS 15.1.1, MacOS 12.01 My Question or Issue Spotify podcasts stopped working on Google Home connected speakers. 1. ...

  • Music Fan
  • ...ssue   Spotify podcasts stopped working on Google Home connected speakers.   1. When I ask Google Home to play Spotify podcasts, or when I cast from my iPhone to a Google speaker a...
  • ER-MINIO
  • Regular
  • 11213 Views
  • 114 replies
  • 15 likes
  • Connect
    Other
  • 11213 Views
  • 114 replies
  • 15 likes

Superuser Contribution Spotify Connect over ethernet/cabled connection is highly unreliable - use WiFi instead

I have been struggling for a long time with getting spotify connect to work on my Sony Bravia and Onkyo (both using ethernet cable to connect to my LAN). The devices usually (yes, sometimes it does worke?) show up as a playable device in Spotify. Rec...

  • Casual Listener
  •   I have been struggling for a long time with getting spotify connect to work on my Sony Bravia and Onkyo (both using ethernet cable to connect to my LAN). The devices usually (yes, s...
  • Saintzillla
  • Newbie
  • 9291 Views
  • 12 replies
  • 4 likes
  • Connect
    Onkyo
    Other
    PS4
    Sony
  • 9291 Views
  • 12 replies
  • 4 likes

Solved!! Spotify connect feed dropping out

PlanPremiumCountryNetherlandsDeviceYamaha MusicCast wxad-10Operating SystemWindows 10, Android My Question or IssueFor the last 2 months I have experienced random stuttering/buffering/dropouts with Spotify connect. The song playing will cut and resum...

  • Roadie
  • ...tuttering/buffering/dropouts with Spotify connect. The song playing will cut and resume with the pause between cut and resume shortening each time until the music resumes. It seems to be worse in the evening h...
  • byrongetonefree
  • Newbie
  • 10402 Views
  • 74 replies
  • 7 likes
  • Connect
  • 10402 Views
  • 74 replies
  • 7 likes

Superuser Contribution [Community][Connect] Spotify Studios In NYC?

Hey Spotify team!I've been so inspired to see so many of my friends, particularly wxmen artists/producers collaborate and connect over at Spotify Studios or Noteable events in Los Angeles. I was wondering if anything similar was coming to New York?I'...

  • Casual Listener
  • Hey Spotify team! I've been so inspired to see so many of my friends, particularly wxmen artists/producers collaborate and connect over at Spotify Studios or Noteable events in Los Angeles. I w...
  • Eni
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • Community
    Connect
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some podcasts are working whilst others are not

PlanPremiumCountryAustraliaDeviceDesktop computer and PhoneOperating SystemWindows 10My Question or IssueI've been trying to listen to a podcast called the chuckle sandwich which was working the day before but is now no longer playing when I hit the ...

  • Casual Listener
  • Plan Premium Country Australia Device Desktop computer and Phone Operating System Windows 10 My Question or Issue I've been trying to listen to a podcast called the chuckle sandwich which wa...
  • Alex
  • Moderator
  • 171 Views
  • 2 replies
  • 0 likes
  • chromecast
    Connect
    Other
    Samsung
  • 171 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Connect on Argon Audio Stream 3 skips songs

PlanPremiumCountryGermanyDeviceArgon Audio Stream 3 streaming device controlled by Spotify app on Android phone Spotify version on the Argon Audio Stream 3: HEAD-v3.198.55-g9da7ba0dSpotify version on my Android phone: 8.7.88.496 My Question or IssueI...

  • Casual Listener
  • ...9da7ba0d Spotify version on my Android phone: 8.7.88.496   My Question or Issue I am using Spotify Connect on an Argon Audio Stream 3 streaming device which I control from the Spotify app on an A...
  • Lyubka
  • Moderator
  • 212 Views
  • 7 replies
  • 0 likes
  • Connect
  • 212 Views
  • 7 replies
  • 0 likes