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Topics with Label: WD

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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

49986 Views

7 replies

4 likes

  • 49986 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

MGwilson

Visitor

35908 Views

201 replies

18 likes

Other
  • 35908 Views
  • 201 replies
  • 18 likes

Superuser Contribution Songs pause with 5 seconds remaining

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 18.5 My Question or IssueSome songs stop with 5 seconds remaining. Example songs are “Let him in anyway” by Blake Shelton and “Foolish” by David Morin, but there are many more that I’ve come acr...

Visitor

Plan Premium Country USA Device iPhone 13 Operating System iOS 18.5   My Question or Issue Some songs stop with 5 seconds remaining. Example songs are “Let him in anyway” by Blake Shel...

Joan

Moderator

190 Views

1 replies

0 likes

WD
  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Like icon not showing

Hello!Over time, the like (like icon) on some songs you like disappears, mainly on songs that were added to your "liked songs" a long time ago, while the song remains in your "liked songs", but the fact that the song is added to your "liked songs" is...

Newbie

Hello! Over time, the like (like icon) on some songs you like disappears, mainly on songs that were added to your "liked songs" a long time ago, while the song remains in your "liked songs", but the...

31fddafi6miy2rpznlg7

Casual Listener

7995 Views

7 replies

2 likes

BB10
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Connect
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Ford SYNC
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Music
Onkyo
Other
Philips
PlayStation
ps3
Samsung
Sony
Symbian
TV
WD
WP 8
WRT
  • 7995 Views
  • 7 replies
  • 2 likes

Superuser Contribution Not pausing podcast during ads

This problem just showed up and now keeps happening, where the ad spots will start and while the ad is going the podcast will continue in the background without the ability to pause it or return the podcast video view. It's incrediblely annoying and ...

Casual Listener

This problem just showed up and now keeps happening, where the ad spots will start and while the ad is going the podcast will continue in the background without the ability to pause it or return the ...

AnyEpicgaming

Newbie

5532 Views

43 replies

14 likes

Other
WD
  • 5532 Views
  • 43 replies
  • 14 likes

Solved!!Superuser Contribution Spotify cannot load any songs or albums on windows.

Days ago I did a Spotify cache cleanup with CCleaner. And then the app just won't load any songs or albums or playlists anymore. Like screenshot below, I did a fully reinstall and still not working. Checked hosts setting and other devices, they all w...

Regular

  Days ago I did a Spotify cache cleanup with CCleaner. And then the app just won't load any songs or albums or playlists anymore. Like screenshot below,     I did a fully rein...

Eni

Moderator

1214 Views

10 replies

0 likes

Other
WD
  • 1214 Views
  • 10 replies
  • 0 likes

How can Spotify get away with this? (ONKYO support)

Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription. They have taken their money, taken manufacturers license money, and now destroy that valuabl...

Gig Goer

Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription.   They have taken their money, tak...

msellers

Casual Listener

4264 Views

15 replies

19 likes

BB10
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WD
  • 4264 Views
  • 15 replies
  • 19 likes

Solved!!Superuser Contribution Spotify Shortcuts

PlanFreeCountryCanadaDeviceWindows 10 ProOperating SystemWindows 10 My Question or IssueIs there a way to create a keyboard shortcut to open the Spotify app? I'd created one before, but don't remember how I did it.

Visitor

Plan Free Country Canada Device Windows 10 Pro Operating System Windows 10   My Question or Issue Is there a way to create a keyboard shortcut to open the Spotify app? I'd created one ...

Yordan

Moderator

1241 Views

1 replies

0 likes

Other
WD
  • 1241 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to claim my podcast!

PlanFreeCountryUK DeviceDell PCOperating SystemWindows 11 My Question or IssueWhen trying to claim my podcast it seems all is going to plan and then once successfully claimed I am unable to see the podcast on my account. I've repeated the process aro...

Visitor

Plan Free Country UK   Device Dell PC Operating System Windows 11   My Question or Issue When trying to claim my podcast it seems all is going to plan and then once successfully ...

Kiril

Moderator

576 Views

1 replies

0 likes

WD
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player blank screen after login

I can login to spotify just fine, but after I do that, I just get this blank screen. I have tried restarting my computer, clearing my browser histories/cookies, refreshing the page, and waiting a few hours. I have also tried it on Microsoft Edge, and...

Newbie

I can login to spotify just fine,  but after I do that, I just get this blank screen. I have tried restarting my computer, clearing my browser histories/cookies, refreshing the page, and waiting...

Alex

Spotify Legend

3685 Views

5 replies

0 likes

WD
  • 3685 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot skip on song results

When I play a song in the songs section on the search results page I expect the next listed song to be played when I click next. But in the latest version of the beta web player (aka desktop app) it does nothing. That's a nice feature for some users ...

Regular

When I play a song in the songs section on the search results page I expect the next listed song to be played when I click next. But in the latest version of the beta web player (aka desktop app) it ...

MafeG

Spotify Legend

789 Views

1 replies

1 likes

BB10
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Other
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ps3
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WD
WP 8
  • 789 Views
  • 1 replies
  • 1 likes

spotify syncs mobile to web , doesnt web to mobile

when i listen to a playlist on spotify mobile it continues on to web (this means I cannot continue where I left off from web) however when i listen to one on web it is perfectly fine on mobile and I can continue where I left off from mobile how do i ...

Casual Listener

when i listen to a playlist on spotify mobile it continues on to web (this means I cannot continue where I left off from web)   however when i listen to one on web it is perfectly fine on mobi...

Billy-J

Spotify Star

869 Views

3 replies

0 likes

BB10
Boxee
Connect
Denon
Ford SYNC
Logitech
Marantz
Music
Onkyo
Other
Philips
PlayStation
ps3
Samsung
Sony
Symbian
TV
WD
WP 8
WRT
  • 869 Views
  • 3 replies
  • 0 likes

Playlist crashes when scrolling on XBox One app at the 91st song

PlanPremiumCountryFranceDeviceXbox OneOperating SystemXbox OS My Question or IssueWhen scrolling through a playlist containing over 90 songs with the gamepad, a "Something went wrong" error message appears on the 91st song. When I click on "Try again...

Newbie

Plan Premium Country France Device Xbox One Operating System Xbox OS   My Question or Issue When scrolling through a playlist containing over 90 songs with the gamepad, a "Something we...

629 Views

0 replies

1 likes

Other
WD
  • 629 Views
  • 0 replies
  • 1 likes

About working on your conscience and your sub-conscience

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI only saw one album throughout the whole Spotify that uses Hemi-Sync music to align the sub-...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I only ...

765 Views

0 replies

0 likes

BB10
Boxee
Connect
Denon
Ford SYNC
Logitech
Marantz
Music
Onkyo
Other
Philips
PlayStation
ps3
Samsung
Sony
Symbian
WD
WP 8
WRT
  • 765 Views
  • 0 replies
  • 0 likes

Spotify stop playing after one song when using Spotify connect

PlanPremium for familyCountryNorwayDeviceGalaxy S7 and Samsung laptopOperating SystemAndroid 8.0.0 and Windows 10, last update ****UPDATE***I discovered that when I played songs from playlists, the problem did not happen. Then I did the following on ...

Music Fan

Plan Premium for family Country Norway Device Galaxy S7 and Samsung laptop Operating System Android 8.0.0 and Windows 10, last update   ****UPDATE*** I discovered that when I played so...

1098 Views

0 replies

0 likes

Connect
Samsung
WD
  • 1098 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Next song is broken

PlanPremiumCountryThe NetherlandsDevicePC/iPhone 6sOperating SystemiOS 12.3.1/Windows 10 1903 My Question or Issue My Spotify on both PC and iPhone have a weird bug.Whenever I wanna skip a song or autoplay plays the next song, it automatically choose...

Casual Listener

Plan Premium Country The Netherlands Device PC/iPhone 6s Operating System iOS 12.3.1/Windows 10 1903   My Question or Issue   My Spotify on both PC and iPhone have a weird bug. ...

ChopperGunnerNL

Casual Listener

3254 Views

2 replies

0 likes

Music
Other
WD
  • 3254 Views
  • 2 replies
  • 0 likes

Can't play any songs in Spotify Windows

I use the Premium account in Spotify Windows, after some songs can't play and reading some guild I decided to delete everything and install Spotify again, but this time all songs can't play, even in the website of this PC, other devices also OK but t...

Casual Listener

  I use the Premium account in Spotify Windows, after some songs can't play and reading some guild I decided to delete everything and install Spotify again, but this time all songs can't p...

_-ae0cej43ils

Newbie

1904 Views

4 replies

1 likes

WD
  • 1904 Views
  • 4 replies
  • 1 likes

Spotify not open

Hello, I have a problem for some time and decided to seek help with the support of this application so you can help me. Well my problem is "When I install spotify and execute it somehow the application does not open and in the background it runs, but...

Newbie

Hello, I have a problem for some time and decided to seek help with the support of this application so you can help me. Well my problem is "When I install spotify and execute it somehow the applicati...

katiek_

Composer

1036 Views

1 replies

0 likes

WD
  • 1036 Views
  • 1 replies
  • 0 likes

Spotify will not shuffle

Me and my partner recently upgraded to premium but our music has stopped shuffling. We usually connect from desktop/mobile to PS4 but no matter which platform we listen from, it stops shuffling anyway. After every song we have to press the shuffle bu...

Casual Listener

Me and my partner recently upgraded to premium but our music has stopped shuffling. We usually connect from desktop/mobile to PS4 but no matter which platform we listen from, it stops shuffling anywa...

SincereSix

Newbie

1432 Views

1 replies

1 likes

PlayStation
Sony
WD
  • 1432 Views
  • 1 replies
  • 1 likes

Superuser Contribution Desaparecio mi cola de reproducción

Buenos diasEn el dispositivo web siempre tenia el simbolo de la cola de reproduccion al lado del nivel de sonido y de los dispositivos , sin embargo ahora me ha desaparecido y no se si lo hayan cambiado o que paso.Es una de las cosas que mas utilizab...

Newbie

    Buenos dias En el dispositivo web siempre tenia el simbolo de la cola de reproduccion al lado del nivel de sonido y de los dispositivos , sin embargo ahora me ha desaparecido y no se...

Peter

Spotify Legend

1011 Views

1 replies

0 likes

Other
WD
  • 1011 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Don't play this artist" in Daily Mix not working

I am on a premium plan using one of the Daily Mix playlists and wanted to stop a song from being played again on that playlist, and noticed that I can instead just "ban" the artist altogether from it, but after doing so, I still get songs from that a...

Newbie

I am on a premium plan using one of the Daily Mix playlists and wanted to stop a song from being played again on that playlist, and noticed that I can instead just "ban" the artist altogether from it...

SergioDavid

Roadie

1707 Views

1 replies

3 likes

Music
Other
WD
  • 1707 Views
  • 1 replies
  • 3 likes

Superuser Contribution Old Spotify Playlists

PlanPremiumCountry GermanyDevicePC/Samsung Galaxy j5Operating SystemWindowsMy Question or IssueHi, Guys, I need help with an old Playlist by Spotify Is there any way to get to old Spotify Playlist made BY Spotify?A year ago there was a great Spotify ...

Newbie

Plan Premium Country  Germany Device PC/Samsung Galaxy j5 Operating System Windows My Question or Issue Hi, Guys, I need help with an old Playlist by Spotify  Is there any way to ...

Alfredo

Roadie

1842 Views

1 replies

0 likes

Music
WD
  • 1842 Views
  • 1 replies
  • 0 likes