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Solved!! Can't access DJ

I am an American Premium user. When I go into my music feed, the DJ card is not there.

Visitor

IsFetch

Newbie

35369 Views

94 replies

26 likes

  • 35369 Views
  • 94 replies
  • 26 likes

Spotify Bedroom

i saw that everyone can make their room on site but i can’t there’s only errors

Visitor

_Ntsbauer

Visitor

2791979 Views

39 replies

153 likes

Other
  • 2791979 Views
  • 39 replies
  • 153 likes

Why do i have ads on my podcasts even with premium?

This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...

Casual Listener

Nanonix

Regular

210905 Views

216 replies

126 likes

  • 210905 Views
  • 216 replies
  • 126 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

iamgoingtomars2

Visitor

72115 Views

303 replies

26 likes

Other
  • 72115 Views
  • 303 replies
  • 26 likes

Superuser Contribution spotify activity not updating

it seems like the activity feed is not updating at all, its stuck on on song however, recently played keeps getting updated. for example it shows they've been listening to the same song for the past hour-2, but their recently played artists (from tha...

Casual Listener

it seems like the activity feed is not updating at all, its stuck on on song however, recently played keeps getting updated.  for example it shows they've been listening to the same song for the...

MihailY

Moderator

52 Views

1 replies

0 likes

Account
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon Alexa (Echo Dot) & Kids Account

Plan: Family / Free/Premium: Premium / Country: UK / Device: Amazon (Alexa) Echo DotMy Question or Issue:I have a family account that my wife and my 9 year old daughter use, as well as myself. My daughter has an echo dot in her bedroom and spotfiy is...

Casual Listener

Plan: Family / Free/Premium: Premium / Country: UK / Device: Amazon (Alexa) Echo Dot My Question or Issue: I have a family account that my wife and my 9 year old daughter use, as w...

Pinktennisgirl

Visitor

27499 Views

32 replies

50 likes

Account
Other
Premium
  • 27499 Views
  • 32 replies
  • 50 likes

Superuser Contribution Werbung in Podcasts trotz Premium

Hallo zusammen,leider ist mir aufgefallen, dass die eingebundenen Werbeblöcke in Podcasts, welche im Podcast selber auf der Audiospur sind, immer mehr und länger werden. Da ich Premium Nutzer Eures Dienstes bin, stört mich das doch sehr und ich überl...

Regular

Hallo zusammen, leider ist mir aufgefallen, dass die eingebundenen Werbeblöcke in Podcasts, welche im Podcast selber auf der Audiospur sind, immer mehr und länger werden.   Da ich Premium Nut...

Jeremy48

Newbie

47563 Views

61 replies

70 likes

Account
Premium
  • 47563 Views
  • 61 replies
  • 70 likes

Superuser Contribution 2fa verification code not accepted

Been a premium member for 10+ years. I noted some weeks ago I couldn’t activate integration with an app due to login failed - wrong verification code from my authentic app. Today I tested the webpage, same problem.so I used backup code, logged in, di...

Casual Listener

Been a premium member for 10+ years. I noted some weeks ago I couldn’t activate integration with an app due to login failed - wrong verification code from my authentic app. Today I tested the webpage...

Ivelina

Moderator

592 Views

1 replies

0 likes

Account
Login
Security
  • 592 Views
  • 1 replies
  • 0 likes

I have been advised by customer service to add my thoughts here

Premium-UK My Question or IssueA function has seemingly appeared where you are able to send/receive messages on Spotify now. There was no prior notification of this being the case or a request for consent. Whoever you have shared music with - from th...

Visitor

...equest for consent. Whoever you have shared music with - from the inception of your account opening, will automatically be in your suggested contacts and you in theirs - I find that this is so n...

149 Views

0 replies

0 likes

Account
Security
  • 149 Views
  • 0 replies
  • 0 likes

In my Artist Dashboard = 6 songs in the "released" column / But only 1 song in the "songs" column

I've released 6 songs onto Spotify (over the past 5-days).All 6 of them show in the "Releases" column / However only 1 of them shows in the "Songs" column.Is this a technical-bug from Spotify's side?Or has there been an error during the release of th...

Visitor

I've released 6 songs onto Spotify (over the past 5-days). All 6 of them show in the "Releases" column / However only 1 of them shows in the "Songs" column. Is this a technical-bug from Spotify...

Billy-J

Spotify Star

190 Views

1 replies

0 likes

Account
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not showing on profile after clicking “Add to profile”

Hi everyone,I’ve been having an issue where my playlist doesn’t show up on my Spotify profile, even though I’ve clicked “Add to profile.”Here’s what’s happening:I created a playlist and made sure it’s set to public.I clicked “Add to profile,” but whe...

Regular

Hi everyone, I’ve been having an issue where my playlist doesn’t show up on my Spotify profile, even though I’ve clicked “Add to profile.” Here’s what’s happening: I created a playlist and made ...

Siver

Newbie

6300 Views

13 replies

3 likes

Account
Other
  • 6300 Views
  • 13 replies
  • 3 likes

Superuser Contribution My spotify won't play without WiFi even though I have premium and playlists downloaded.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

dgsdf

Newbie

13433 Views

13 replies

0 likes

Account
  • 13433 Views
  • 13 replies
  • 0 likes

Superuser Contribution i can't get access to Spotify

Plan Premium Country Italy Device (Samsung Galaxy 22 Macbook air m1) Operating System (Android, MacOS) My Question or Issue I can't get access to Spotify, using app and site, from my home ip. my ip is [removed by Mod], and always I see error 403. but...

Visitor

Plan Premium Country Italy Device (Samsung Galaxy 22 Macbook air m1) Operating System (Android, MacOS)   My Question or Issue I can't get access to Spotify, using app and sit...

Ivelina

Moderator

1139 Views

1 replies

0 likes

Account
Other
Premium
  • 1139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost audiobook top up hours

I purchased a 12.99 top up of audiobook hours on August 6. I don’t believe they posted to my account and they have not been used. Either not used at all or maybe a couple of hours Before my next free 15 would have been added. I see no record other th...

Casual Listener

I purchased a 12.99 top up of audiobook hours on August 6. I don’t believe they posted to my account and they have not been used. Either not used at all or maybe a couple of hours Before my next f...

WhatStephenReads

Visitor

9549 Views

14 replies

0 likes

Account
  • 9549 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution My Podcast Is Not Showing Up When I Search

Greetings! I am concerned that my podcast is not showing up when I search for it via search bar on my computer or phone. I'd really like for it to be easier for our new listeners to find us if they decide to use the search function. Is it just a matt...

Regular

Greetings!   I am concerned that my podcast is not showing up when I search for it via search bar on my computer or phone. I'd really like for it to be easier for our new listeners to find us ...

ut2

Visitor

37114 Views

20 replies

3 likes

Account
  • 37114 Views
  • 20 replies
  • 3 likes

Superuser Contribution The new spotify updates aren't appearing in my account

I don't get the new content from the most recent updates on Spotify, I don't even have the Canvas option (and I think this option has been available since a long time ago), neither the new aspect of the music player.I tried creating a new account and...

Regular

...f the music player. I tried creating a new account and it has all the new options, it had the new aspect, the Canvas and eveything; I also tried reinstalling the app and closing my session in all my d...

Eni

Moderator

4203 Views

16 replies

0 likes

Account
  • 4203 Views
  • 16 replies
  • 0 likes

Superuser Contribution i never got paid from my deleted music can i get it back?

i had music posted on this page about three or four albums and sorry for the delay and the win and the win 2 and they were on my friends distrokid im not sure if he ran off with the money or not i asked him he said no but i still dont trust it its be...

Newbie

i had music posted on this page about three or four albums and sorry for the delay and the win and the win 2 and they were on my friends distrokid im not sure if he ran off with the money or not i as...

Dessi

Moderator

341 Views

1 replies

0 likes

Account
Other
Security
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vu à l'étranger alors que je suis en France

PlanFreeCountryFranceDeviceInnioasis G1Operating SystemAndroid 8.1.0My Question or IssueBonjour,Mon lecteur connecté Innioasis G1 est connecté à mon réseau WiFi de ma box internet d'un opérateur français, en France. Mon compte Spotify est bien config...

Visitor

Plan Free Country France Device Innioasis G1 Operating System Android 8.1.0 My Question or Issue Bonjour, Mon lecteur connecté Innioasis G1 est connecté à mon réseau WiFi de ma box internet...

Ivelina

Moderator

650 Views

1 replies

0 likes

Account
Free
Login
  • 650 Views
  • 1 replies
  • 0 likes

Login abroad issue on local network

PlanFreeCountryUSA DeviceIkarao Karaoke machine Shell S2 My Question or IssueI can login to my account on my iPad, but when I attempt to login on the app associated with this karaoke machine it thinks I'm in a different country. Both devices are on t...

Visitor

Plan Free Country USA   Device Ikarao Karaoke machine Shell S2   My Question or Issue I can login to my account on my iPad, but when I attempt to login on the app associated with t...

293 Views

0 replies

0 likes

Account
  • 293 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Unable to log out of unwanted devices

Plan - PremiumCountry - USDevice - Amazon Echo Dot Several months ago, I logged onto Spotify via a friend's Echo Dot. Since then I've wanted to remove this device's access to my account. At least two or three times I have clicked the "Sign out everyw...

Newbie

Plan - Premium Country - US Device - Amazon Echo Dot   Several months ago, I logged onto Spotify via a friend's Echo Dot. Since then I've wanted to remove this device's access to my account...

Dessi

Moderator

4496 Views

3 replies

0 likes

Account
Login
  • 4496 Views
  • 3 replies
  • 0 likes

Superuser Contribution Really loud adds / commercials

Since few weeks some commercial adds got really, really loud, comparing to the music. As I'm usually listen to music while not sitting straight before PC it gets really freaking annoying. I hope this is just oversight not intentional forcing me to pa...

Newbie

Since few weeks some commercial adds got really, really loud, comparing to the music. As I'm usually listen to music while not sitting straight before PC it gets really freaking annoying.   I ...

Undead_cat

Casual Listener

3192 Views

6 replies

5 likes

Account
Free
Other
  • 3192 Views
  • 6 replies
  • 5 likes

Superuser Contribution Spotify connect not working properly

PlanPremium individualCountryAustraliaDeviceiPhone XR and Lenovo/google smart clockOperating SystemiOS 18.5 My Question or IssueIf I am playing music on my phone and a family member plays music on the smart clock, my phone automatically connects to t...

Visitor

Plan Premium individual Country Australia Device iPhone XR and Lenovo/google smart clock Operating System iOS 18.5   My Question or Issue If I am playing music on my phone and a family...

Yordan

Moderator

595 Views

1 replies

0 likes

Account
Other
  • 595 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Too many tabs bug

I have a current issue that happened out of nowhere a few days ago. There is a bug that indicates that there are TOO many tabs even though the only tab I have open is the app itself.I had no problems working on other things on my laptop and having Sp...

Casual Listener

  I have a current issue that happened out of nowhere a few days ago. There is a bug that indicates that there are TOO many tabs even though the only tab I have open is the app itself. I had n...

Ivelina

Moderator

13786 Views

18 replies

0 likes

Account
  • 13786 Views
  • 18 replies
  • 0 likes

Superuser Contribution Can't login on my mobile device

Plan Premium Country USA Device Android Phone Operating System Android 8.1.0 My Question or Issue I am unable to login to my Spotify account on this Android device. I've reset my password several times and am able to access it on my computer as well ...

Newbie

Plan Premium Country USA Device Android Phone Operating System Android 8.1.0   My Question or Issue I am unable to login to my Spotify account on this Android device. I've r...

AlejaR

Moderator

594 Views

1 replies

0 likes

Account
Premium
  • 594 Views
  • 1 replies
  • 0 likes