Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: iphone

Labels

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 11474 Views
  • 8 replies
  • 0 likes
  • Other
  • 11474 Views
  • 8 replies
  • 0 likes

Premium skipping and pausing on its own on iPhone 6 and iPhone 5

For the past few weeks I've been experiencing very poor music quality on my premium subscription on both my iPhone 5 and 6. When I am connected to wifi and when using my data, the music skips and pauses on it's own. I am considering cancelling my sub...

  • Newbie
  • For the past few weeks I've been experiencing very poor music quality on my premium subscription on both my iPhone 5 and 6. When I am connected to wifi and when using my data, the music skips and p...
  • Melody
  • Community Manager
  • 411 Views
  • 3 replies
  • 0 likes
  • iphone
    Windows Phone
  • 411 Views
  • 3 replies
  • 0 likes

Spotify immediately crashes

HiMy Spotify is working fine when I am on my 4g. However as soon as I turn on my wifi my Spotify app, on my iPhone 6, immediately crashes. Can you help with this?I have the most descent iOS and the updated app.

  • Newbie
  • Hi My Spotify is working fine when I am on my 4g. However as soon as I turn on my wifi my Spotify app, on my iPhone 6, immediately crashes. Can you help with this? I have the most descent iOS a...
  • Melody
  • Community Manager
  • 522 Views
  • 1 replies
  • 0 likes
  • iphone
    Mobile
  • 522 Views
  • 1 replies
  • 0 likes

Consistent playlist search-ability across all devices

I have not always being able to find the "Spotify Picks" from the emails easily on my iphone. I type in the exact title the newsletter lists, and 9 out of 10 times the playlist does not come up and I have difficulty finding it. I am not sure what the...

  • Casual Listener
  • I have not always being able to find the "Spotify Picks" from the emails easily on my iphone. I type in the exact title the newsletter lists, and 9 out of 10 times the playlist does not come up a...
  • Peter__
  • Community Legend
  • 536 Views
  • 2 replies
  • 0 likes
  • Browse
    iphone
    newsletter
    Search
  • 536 Views
  • 2 replies
  • 0 likes