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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2203 Views
  • 19 replies
  • 6 likes
  • Other
  • 2203 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17791 Views
  • 8 replies
  • 2 likes
  • Other
  • 17791 Views
  • 8 replies
  • 2 likes

Superuser Contribution Audiobooks not playing offline even though it's downloaded

PlanPremiumCountryAustraliaDeviceSamsung galaxy s24 ultra Operating SystemOne UI version 6.1, Android version 14 My Question or IssueI can play my music and podcasts offline after downloading them, but for some reason audiobooks won't play even after...

  • Visitor
  • Plan Premium Country Australia Device Samsung galaxy s24 ultra  Operating System One UI version 6.1, Android version 14   My Question or Issue I can play my music and podcasts o...
  • AlejaR
  • Moderator
  • 706 Views
  • 7 replies
  • 0 likes
  • Other
    Samsung
  • 706 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Embed do not work on Disord and will not show up when a song is shared.

PlanPremiumCountryUKDeviceSamsung A72 and Desktop Windows. (But issue is on Discord)Operating SystemN/ADiscord Version: 0.0.309My Question or IssueI have had this issue for a while since spotify updated the embeds where on Discord if I put a embed in...

  • Regular
  • Plan Premium Country UK Device Samsung A72 and Desktop Windows. (But issue is on Discord) Operating System N/A Discord Version: 0.0.309 My Question or Issue I have had this issue for a w...
  • yaquyphdwrto0erjguid
  • Roadie
  • 4850 Views
  • 45 replies
  • 0 likes
  • Samsung
  • 4850 Views
  • 45 replies
  • 0 likes

Superuser Contribution "Your Music" section broken on Tizen watch

Hi, I have a problem with the Spotify app on the Samsung Galaxy Active 2 smartwatch. When I go to the "Your Music" section, both the "Your Collection" and "Your Playlists" menus are broken. They used to show different things but they both only seem t...

  • Casual Listener
  • Hi,   I have a problem with the Spotify app on the Samsung Galaxy Active 2 smartwatch. When I go to the "Your Music" section, both the "Your Collection" and "Your Playlists" menus are broken....
  • _dark_blade
  • Newbie
  • 5836 Views
  • 73 replies
  • 10 likes
  • Samsung
  • 5836 Views
  • 73 replies
  • 10 likes

Superuser Contribution Now Playing bar missing on Samsung TV and Android TV

PlanPremium CountryN. Macedonia DeviceSamsung QLED TV Q70B (2022) Operating SystemSamsung Smart TV OS, Android TV OS My Question or Issue When you play something, then exit the Spotify app on the TV and re-open it, the Now Playing bar on the top left...

  • Casual Listener
  • Plan Premium   Country N. Macedonia  Device Samsung QLED TV Q70B (2022)   Operating System Samsung Smart TV OS, Android TV OS   My Question or Issue   When y...
  • askiijeskai
  • Newbie
  • 555 Views
  • 4 replies
  • 4 likes
  • Samsung
    TV
  • 555 Views
  • 4 replies
  • 4 likes

Superuser Contribution New Playlist Release Not Appearing

PlanPremiumCountryUSDevice(Samsung s23, Lenovo laptop)Operating System(Android, Windows 10) My Question or IssueI follow a company that posts public playlists weekly, but the playlists do not readily appear anywhere on my home screen or library. I do...

  • Newbie
  • Plan Premium Country US Device (Samsung s23, Lenovo laptop) Operating System (Android, Windows 10)   My Question or Issue I follow a company that posts public playlists weekly, but t...
  • AlejaR
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts wont auto download

PlanPremiumCountryUSADeviceSamsung Galaxy S21 5GOperating SystemAndroid v13 Podcasts that I have selected for auto download will not download. Podcasts wont download even if I manually tap the download

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S21 5G Operating System Android v13   Podcasts that I have selected for auto download will not download. Podcasts wont download even if I...
  • Susan_GP
  • Moderator
  • 73 Views
  • 1 replies
  • 2 likes
  • Samsung
  • 73 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Androi's storage data used different from spotify's data storage

Hello! I have noticed that the data storage used in the app parameters (Parameters > Apps > Spotify > Storage > Data) is bigger than 15GbButIn Spotify > Parameters > Storage, the data used is only 3Gb. I would like to know why there is such a big dif...

  • Newbie
  • ...torage, the data used is only 3Gb.   I would like to know why there is such a big difference?   regards   Plan Premium Country France Device Samsung Galaxy S23 ultra O...
  • Ivelina
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find podcasts in the app

PlanPremiumCountryUgandaDeviceSamsung A53Operating SystemAndroid Oreo My Question or IssueFor a few months now, I have not been able to find podcasts in the Spotify app both on my phone and Windows laptop. It isn't in the list of categories under "Br...

  • Visitor
  • Plan Premium Country Uganda Device Samsung A53 Operating System Android Oreo   My Question or Issue For a few months now, I have not been able to find podcasts in the Spotify a...
  • Joan
  • Moderator
  • 80 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 80 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution No video on Samsung TV

I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I am using the Spotify App from Samsung's library. Is anyone...

  • Newbie
  • I have a Samsung UN65RU7300FXZA Curved 65-Inch 4K UHD 7 Series Ultra HD Smart TV with HDR and Alexa Compatibility (2019 Model) TV, when I try to play a podcast on the TV, there is no video. I a...
  • russellhiett
  • Visitor
  • 49823 Views
  • 33 replies
  • 28 likes
  • podcast
    Samsung
    video
  • 49823 Views
  • 33 replies
  • 28 likes

Frequent glitches with Podcasts

PlanPremium for StudentsCountryNew ZealandDeviceSamsung Galaxy A21s My Question or IssueHeya, For quite some time now, I've been having intermittent issues with Spotify. Every couple of days (or weeks if I'm lucky) something seems to go wrong. The ma...

  • Casual Listener
  • Plan Premium for Students Country New Zealand Device Samsung Galaxy A21s   My Question or Issue Heya,  For quite some time now, I've been having intermittent issues with Spotify. E...
  • eatingjello
  • Visitor
  • 694 Views
  • 7 replies
  • 0 likes
  • Samsung
  • 694 Views
  • 7 replies
  • 0 likes

Superuser Contribution Google Nest won't recognise my Premium subscription

PlanPremiumCountryUKDeviceSamsung A41Operating SystemAndroidMy Question or IssueSince the 2021 Wrapped came out, I can't use the Premium commands on my Google Nest. It obviously thinks I have a Free account but I do pay and my subscription is up to d...

  • Regular
  • Plan Premium Country UK Device Samsung A41 Operating System Android My Question or Issue Since the 2021 Wrapped came out, I can't use the Premium commands on my Google Nest. It obviously t...
  • Susan_GP
  • Moderator
  • 2132 Views
  • 16 replies
  • 1 likes
  • Other
    Samsung
  • 2132 Views
  • 16 replies
  • 1 likes

Superuser Contribution Lyrics issue

PlanFree/PremiumCountryGeorgiaDevice(Samsung Galaxy A13)Operating System(Android) My Question or IssueWell, recently, my spotify app doesn't work well. I don't know how to describe this problem, lyrics aren't shown fully. I mean there's only four or ...

  • Visitor
  • Plan Free/Premium Country Georgia Device (Samsung Galaxy A13) Operating System (Android)   My Question or Issue Well, recently, my spotify app doesn't work well. I don't know how to d...
  • SirMert
  • Visitor
  • 320 Views
  • 8 replies
  • 0 likes
  • Samsung
  • 320 Views
  • 8 replies
  • 0 likes

Superuser Contribution A song I want is not on spotify

PlanPremiumCountryUSADeviceSamsung Galaxy Note 10,Operating SystemAndroid My Question or IssueI have a song I would really like to see on spotify that isn't there. Is there a way to request a song be added to the app or is there a way I can add an mp...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Note 10, Operating System Android   My Question or Issue I have a song I would really like to see on spotify that isn't there. Is there a...
  • Martin1221
  • Visitor
  • 31811 Views
  • 14 replies
  • 3 likes
  • music
    Other
    Samsung
  • 31811 Views
  • 14 replies
  • 3 likes

Superuser Contribution Automatically download unplayed podcast episodes

I've recently started a podcast with many episodes and want to download some of the unplayed episodes. I can see how to automatically download new episodes, but I was wondering if I can set it up so the next three unplayed episodes are downloaded aut...

  • Casual Listener
  • I've recently started a podcast with many episodes and want to download some of the unplayed episodes. I can see how to automatically download new episodes, but I was wondering if I can set it up so ...
  • MartinT
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Casting not possible when Bluetooth headset is activated

PlanPremiumCountryDenmark DeviceSamsung Galaxy S24 Ultra Operating SystemAndroid-version: 14, One UI-version: 6.1 My Question or IssueIf I'm casting the sound from Spotify to one of my Google home speakers (via wifia) and then turn on my Bluetooth he...

  • Casual Listener
  • Plan Premium Country Denmark  Device Samsung Galaxy S24 Ultra  Operating System Android-version: 14, One UI-version: 6.1   My Question or Issue If I'm casting the sound f...
  • ChristinaLy
  • Casual Listener
  • 126 Views
  • 2 replies
  • 0 likes
  • Chromecast
    Connect
    Samsung
  • 126 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast Restarts When Skipping Ad

PlanPremiumCountryUnited StatesDeviceSamsung Note 9 & PCOperating SystemAndroid & Windows 10 My Question or IssueNot sure if anyone else has experienced this, but when an ad comes up during a podcast, skipping it will sometimes restart the podcast ep...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Note 9 & PC Operating System Android & Windows 10   My Question or Issue Not sure if anyone else has experienced this, but w...
  • Nick-pan
  • Newbie
  • 6035 Views
  • 21 replies
  • 10 likes
  • Ford SYNC
    Samsung
  • 6035 Views
  • 21 replies
  • 10 likes

Superuser Contribution Shuffle for Smart TVs and Consoles

Dear Spotify, As understood from the title, lack of shuffle function in Smart TV and console (eg. xbox) apps is a huge difficulty to enjoy our spotify experience. Putting a “shuffle” button next to the “play” button on top of a playlist s It is very ...

  • Casual Listener
  • Dear Spotify, As understood from the title, lack of shuffle function in Smart TV and console (eg. xbox) apps is a huge difficulty to enjoy our spotify experience. Putting a “shuffle” button next to t...
  • MartinT
  • Moderator
  • 7005 Views
  • 7 replies
  • 4 likes
  • Samsung
  • 7005 Views
  • 7 replies
  • 4 likes

I'm a paying customer

PlanPremiumCountryUsa It's ok to suggest things to me, but not allowing me to block/remove those suggestions I find inappropriate / offensive is not okay

  • Newbie
  •   Plan Premium Country Usa     It's ok to suggest things to me, but not allowing me to block/remove those suggestions I find inappropriate / offensive is not okay   
  • Adam1313
  • Music Fan
  • 85 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 85 Views
  • 1 replies
  • 1 likes

Superuser Contribution Android App Interrupts Tesla Playback on Bluetooth Connect

PlanPremiumCountryUSDeviceSamsung Galaxy Note 9 / Tesla MS 2017Operating SystemAndroid My Question or IssueI recently had the daughter board in my Tesla Model S upgraded. That reset the bluetooth connection, so I had to pair my phone again. Upon doin...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy Note 9 / Tesla MS 2017 Operating System Android   My Question or Issue I recently had the daughter board in my Tesla Model S upgraded. T...
  • Spotphire
  • Visitor
  • 569 Views
  • 4 replies
  • 1 likes
  • Connect
    Other
    Samsung
  • 569 Views
  • 4 replies
  • 1 likes

Superuser Contribution How do I turn off annoying pop ups? And what does spotify consider an ad?

Since Spotify have decided to massively increase the amount of spam pop ups and adverts in premium, have they added a way to turn these off? I checked the settings but I can't find anything. I already have every notification and update/news follow di...

  • Casual Listener
  • Since Spotify have decided to massively increase the amount of spam pop ups and adverts in premium, have they added a way to turn these off? I checked the settings but I can't find anything. I alread...
  • atarrh
  • Casual Listener
  • 2298 Views
  • 7 replies
  • 14 likes
  • Connect
    music
    Other
    Samsung
  • 2298 Views
  • 7 replies
  • 14 likes