Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This has only been a recent issue for me (the last 2 months maybe), but it's been a constant thing with every podcast I listen to. Each time I go to listen to a podcast, it opens up immediately with a 1-2 minute ad, then periodically sometimes in the...
Newbie
160076 Views
188 replies
99 likes
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Casual Listener
160855 Views
17 replies
6 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
PlanPremiumCountryNetherlands My Question or Issue“We have a Premium account and have reached the limit for offline devices. One of the devices is broken but still counts as having downloads. How can we remove the downloads from that device?”
Plan Premium Country Netherlands My Question or Issue “We have a Premium account and have reached the limit for offline devices. One of the devices is broken but still counts as having d...
Spotify Star
190 Views
1 replies
0 likes
PlanFamily PlanCountryUSADeviceiPhones and Amazon EchosMy Question or IssueSo I have gone over to Amazon Music HD, primarily because my family can listen to multiple streams with a family plan. If my son has an echo in his room, or I have one in the ...
Plan Family Plan Country USA Device iPhones and Amazon Echos My Question or Issue So I have gone over to Amazon Music HD, primarily because my family can listen to multiple streams with a fami...
Newbie
18344 Views
19 replies
16 likes
CountryRussiaMy Question or IssueSo Spotify launched in Russia, however i don't seem to able to find any podcasts on the app. Are there plans to add them later or are they availible for premium users only?
Country Russia My Question or Issue So Spotify launched in Russia, however i don't seem to able to find any podcasts on the app. Are there plans to add them later or are they availible for premium...
Spotify Legend
22207 Views
21 replies
35 likes
Family PlanPremiumMéxico DeviceiPhone Xs,Operating SystemiOS 14.6Spotify Version: 8.6.28.690 Hi, my account don't have the lyrics option and I'm pretty upset, because I am paying for it and it's FAIR to give us what you are selling, I've been reading...
Family Plan Premium México Device iPhone Xs, Operating System iOS 14.6 Spotify Version: 8.6.28.690 Hi, my account don't have the lyrics option and I'm pretty upset, because I ...
Spotify Star
1096 Views
1 replies
2 likes
I subscribe mainly for the algorithms to finding music similar to what I like. I never consented to my money being used to sponsor other people's speech. It'd be wise for Spotify to revert back to being a content distribution platform. I expect this ...
I subscribe mainly for the algorithms to finding music similar to what I like. I never consented to my money being used to sponsor other people's speech. It'd be wise for Spotify to revert back to be...
Moderator
571 Views
1 replies
0 likes
Good Day Why does Google assist / Google home devices not pick up my personal created playlist on spotify? When I use my Google home speaker, I usually say "okay Google play playlist Jazz" ..... Google changes to jazz ..... Then as soon as I say "oka...
Good Day Why does Google assist / Google home devices not pick up my personal created playlist on spotify? When I use my Google home speaker, I usually say &nbs...
Music Fan
1084 Views
1 replies
0 likes
Hi, I'd like to know how I can find the date when I added a certain family member to the family account? I've looked up my account profile and receipts and I can't find this information. Thanks!
Hi, I'd like to know how I can find the date when I added a certain family member to the family account? I've looked up my account profile and receipts and I can't find this information. Thanks!
698 Views
0 replies
1 likes
PlanDuo premiumCountrySwedenDevicemobile, laptopOperating SystemiOS My Question or Issuechanged plan from Premium Family to Duo Family and invited girlfriend. after accepting, all her playlists disappeared. tried the restore playlists function but it...
Plan Duo premium Country Sweden Device mobile, laptop Operating System iOS My Question or Issue changed plan from Premium Family to Duo Family and invited girlfriend. after accepting...
Spotify Star
2104 Views
1 replies
1 likes
My Question or Issue: We previously were family members under a different Spotify premium account. We recently started a new premium account subscription. My account, as the premium account holder is great, as is one other family member. We primarily...
My Question or Issue: We previously were family members under a different Spotify premium account. We recently started a new premium account subscription. My account, as the premium a...
887 Views
0 replies
0 likes
Hey! So I use Spotify all the time on my Xbox, and PC, both for free. Now, both of those are great. They work perfectly for what I want them to do, and are a great experience. I don't at all mind the ads, because i mean, it's a much better service co...
Hey! So I use Spotify all the time on my Xbox, and PC, both for free. Now, both of those are great. They work perfectly for what I want them to do, and are a great experience. I don't at all mind the...
771 Views
0 replies
0 likes
So I have noticed an increase in the number of ads popping up on my premium spotify app on android. These ads are telling me to buy duo which is fine the first time or two so that I am informed of the service but after that your defeating the purpose...
...he service but after that your defeating the purpose of my ad free subscription. On top of that irritating ad I get pop ups of hey you might like this podcast ect when I've never used spotify for a p...
Visitor
2114 Views
1 replies
0 likes
The Playstation Music partnership is stopping and I still want premium, what is going to happen to my account?
The Playstation Music partnership is stopping and I still want premium, what is going to happen to my account?
Roadie
1314 Views
3 replies
0 likes
When I go and redeem my eligibility for the offer, I am greeted with an error saying "We couldn’t confirm your eligibility for a Google Home Mini. Make sure you’ve logged in with the right account." I have tried several times and on different browser...
When I go and redeem my eligibility for the offer, I am greeted with an error saying "We couldn’t confirm your eligibility for a Google Home Mini. Make sure you’ve logged in with the right account." ...
Newbie
4245 Views
6 replies
6 likes
Sorry, realized this was posted in ideas instead of help. I just noticed today that I was being charged premium rates instead of the student discount, I should note that I did click the "Extend Discount" button in the email I received warning me my d...
Sorry, realized this was posted in ideas instead of help. I just noticed today that I was being charged premium rates instead of the student discount, I should note that I did click th...
742 Views
0 replies
0 likes
I'm in the UK and signed up for Spotify Family for £5.00 extra in mid April which included a free Google Home mini. I never received the mini although it was comfirmed I was eligible when I upgraded. Chatted to Spotify today and was told an email wou...
...f May and the agent did confirm I upgraded im April. Back and forth, finally checked my billing and discovered Spotify did not actually take the Family Premium subscription £14.99 until my J...
933 Views
0 replies
0 likes
A few months ago I purhased some music for my dad. Now I lost the cd I burned the music on. So I wanted to re-download the music. And... the music is gone.... Where can I find it? We both don't even know the artist anymore...
A few months ago I purhased some music for my dad. Now I lost the cd I burned the music on. So I wanted to re-download the music. And... the music is gone.... Where can I find it...
Spotify Legend
5191 Views
7 replies
0 likes
How to link my Spotify podcast account to my Spotify premium account?The only way now to see my Podcast episodes is to follow my own Spotify Podcast account (with different name). Which is a kind of weird. Help much apprciated!
How to link my Spotify podcast account to my Spotify premium account? The only way now to see my Podcast episodes is to follow my own Spotify Podcast account (with different name). Which is a kind o...
Spotify Legend
2011 Views
1 replies
1 likes
Hey everyone, Some of you might have seen my post regarding the Google home mini promotion and being a family plan member. I am posting here again today to raise awareness about the fact that I did exactly what the company told me to, which was to ch...
...act that I did exactly what the company told me to, which was to change my subscription down to a regular premium plan, then wait until my billing cycle switched over for those changes to come into e...
764 Views
0 replies
0 likes
Hello,I received a gift card to Hulu for Christmas. I am far more interested in Spotify than Hulu so I was excited when I found out about the Hulu/Spotify partnership. Does anyone know if there is any way that I can have my billing go through Hulu fo...
Hello, I received a gift card to Hulu for Christmas. I am far more interested in Spotify than Hulu so I was excited when I found out about the Hulu/Spotify partnership. Does anyone know if there is ...
1563 Views
0 replies
0 likes
I've had premium for a little over 2 years, and I have the base package for Hulu. When I try to go through Spotify and connect the two services, and it says I am not eligible even though I meet all requirements. Help?
I've had premium for a little over 2 years, and I have the base package for Hulu. When I try to go through Spotify and connect the two services, and it says I am not eligible even though I meet all r...
979 Views
0 replies
1 likes
