Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
I have been struggling for a long time with getting spotify connect to work on my Sony Bravia and Onkyo (both using ethernet cable to connect to my LAN). The devices usually (yes, sometimes it does worke?) show up as a playable device in Spotify. Rec...
Plan: PremiumCountry: PT Devices: Samsung Galaxy 9+, Galaxy S20 and PCOperating Systems: Android, Linux Mint and Windows 10. My Question or Issue: I'm unable to stream podcasts to two of my "Spotify Connect" devices (Roberts Stream93i and Onkyo TX-81...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
Hi,I was wandering if anyone know how to get my subwoofer active when using Spotify Connect on my Onkyo TX-MR686 When I use the bluetooth connection to stream the music from the Spotify-app on my phone, the subwoofer is active (Dolby 2.1), but if I u...
when i listen to a playlist on spotify mobile it continues on to web (this means I cannot continue where I left off from web) however when i listen to one on web it is perfectly fine on mobile and I can continue where I left off from mobile how do i ...
PlanPremiumCountryFrance Device(iPhone XR, Apple TV, Onkyo NR 686) My Question or IssueHi.I have a big the sound quality problem with Spotify connect. I try with two different audio amp with the same issue. When I listen on my iPhone with headspeaker...
hello my name is paris vendi for some reason, my album is missing from the platform and I am confused as to whyI asked my distributor and they said that it was taken down because of a fake playlist but I have never purchased or asked to be on any pla...
I have an Okyo TX-NR616 and upgraded to the most recent firmware that supports Spotify Connect. The device is also showing up in the devices list, but once it is picked, the speaker symbol is blinking a few times and then stops.What can I do to fix t...
PlanFree/PremiumCountryDeutschlandDevicePCOperating SystemWindows 10 My Question or IssueHallo,seit einigen Tagen verbindet sich Spotify nicht mehr vom PC über das Chromecast built-in mit meinem Onkyo AV Receiver. Ich habe nichts an den beiden Geräte...
Since this weekend I realised I could not log-in to Spotify anymore on my Onkyo receiver. Initially I thought I had entered the wrong password. However, after online research I found out that Spotify has ceased to function on some older Onkyo product...
My partner and I have a Spotify duo account. While I can generally easily stream music from Spotify to our Onkyo amp over wifi, my partner can connect sometimes but then her phone and computer simply stop "seeing" the amp anymore, it stops appearing ...
Nowadays much receivers which have spotify have zones. Using zones you can play different sources of music like spotify on a selected set of speakers.When you connect to the receiver to play spotify, spotify always plays this on the main zone. On the...
Hello I have a Onkyo C-N7050 Network CD player that I am trying to connect to. It is not appearing in the available devices list on either my PC (Windows 10) or my android phone and tablet. Does anyone else have this issue, is my device no longer sup...
Hello all, I have recently been trying to work out what sort of quality of streaming I am getting through my Onkyo device from Spotify. I have increased all my other devices to Max quality but am not sure what effect this will have on the Onkyo? When...
Plan: Premium Country:Canada Devices: iPhone x, MacBook Pro(2016ish), MacBook Pro(2009ish) Operating System(iOS 13.3.1, macOS Catalina 10.15.3, OS X Yosemite 10.10.5) My Question or IssueSo we recently upgraded our home network, and now on the new ne...
PlanPremiumCountryKSADevice(Samsung Note 9, Amazon Fire 10, Onkyo TX-RZ830)Operating System(Android 10)My Question or IssueI am using Onkyo TX-RZ830 to stream Spotify. Two questions. 1-Is quality of streaming better with Spotify Connect compared to C...
Spotify have punished early adopters, many of who have invested hunders of euros in compatible hardware, and have spent good money on a premium subscription. They have taken their money, taken manufacturers license money, and now destroy that valuabl...
PlanPremiumCountryGermanyDeviceOnkyo TX-NR626Operating SystemAndroid 9, Windows 10 My Question or IssueHy there,spotify connect no longer works on my Onkyo 626. The android app and also the windows app display it, but it`s greyed out and shows "not p...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI only saw one album throughout the whole Spotify that uses Hemi-Sync music to align the sub-...
Plan : PremiumFree/PremiumCountryAustraliaDeviceSamsung 10.2" - Android tablet Operating SystemAnroid My Question or IssueI am using a control system with the GUI being on the Samsung Andriod tablet.The user clicks/presses the Spotify Icon within the...