Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify immediately crashes

Spotify immediately crashes


My Spotify is working fine when I am on my 4g. However as soon as I turn on my wifi my Spotify app, on my iPhone 6, immediately crashes. Can you help with this?
I have the most descent iOS and the updated app.
1 Reply

Hey there @owen3012!


We hope you're well.

This sounds like something we're looking into here.

Just to check, are you rocking the latest version of Spotify/iOS on your device, and are your network settings up-to-date?

If you are just starting to have these issues please can you follow the steps below, and let us know if this helps:


  1. Reinstall Spotify
  2. Restart your device
  3. Reset network settings

If this doesn't do the trick, just head over to the main thread, and let us know:

1. Your exact device/operating system.
2. The exact version of Spotify you're using 🙂

We can then keep getting things looked into, don't worry.






Suggested posts