2fa verification code not accepted

[macjonte]

Been a premium member for 10+ years. I noted some weeks ago I couldn’t activate integration with an app due to login failed - wrong verification code from my authentic app. Today I tested the webpage, same problem.

so I used backup code, logged in, disabled 2fa and registered a new verification code with QR, but it was the same problem! 

’is something off in the verification code implementation? It apparently worked earlier since I managed to activate it. Using apple passwords for this 2fa verification code.

Plan

Premium

Country

Sweden

Device

Web + iPad 26.4.1

Operating System

26.4.1

[Ivelina]

Hey there @macjonte,

Thanks for posting on the forum! We hope you don't mind that we moved your post to the Other section of the Help board as it better fits here.

The particular issue that you need assistance with would be best handled by the Spotify for Artists team that you can reach out to here. However, what you could test before contacting them is to check the time settings on your device, as this is a common cause of invalid codes. Ensure that your Apple device's time is set to 'Automatically' (even a 30-second discrepancy can cause 2FA codes to fail).

Hope this info helps and the Community's here if we can assist you with anything else 🙂