Spotify Connect and BT enabled hearing aids don't mix

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Spotify Connect and BT enabled hearing aids don't mix

vinnov
Casual Listener

When playing music using Spotify on iOS, my BT enabled hearing aids switch to "phone mode" because the phone is claiming them. That is fine, and that's how it works with all other apps that produce sound.

 

When streaming Spotify on any other device (with the same premium account), the iOS app sees this and instantly becomes a remote control. That's fine too, that's what Spotify Connect does. But the app is still claiming the hearing aids, as if it was playing the sound itself. The result is that I'm listening to my phone I, but it's not playing any music.

 

I could turn off bluetooth on my phone so the hearing aids cannot be claimed. But I would lose all control over them.
I could stop the Spotify app on my phone but then I would lose control over the headless Spotify instance.

 

Anyone knows a solution to this annoying problem?

The hearing aids are GN Resound LiNX. Latest version of all software.

3 Replies

Novy
Moderator
Moderator

Hey there @vinnov

 

Thanks for reaching out to us, and welcome to the Community 🙂

 

We'd first recommend performing a clean reinstall of the app to see if you notice anything new. This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing issues.

 

Keep us posted on how it goes so we can continue with the help if needed.

NovyModerator
 
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vinnov
Casual Listener
Hi,

I followed the procedure to start from scratch. It does not make any difference.

kr

Ver
Moderator
Moderator

Hey @vinnov,

 

Thanks for getting back to us 🙂

 

It's a good idea to try re-pairing them.

 

In case nothing changes, could you share with us the following? We'll look into this further.

  • Device + OS version
  • Exact Spotify version

Keep us in the loop! We'll be right here if you have any questions.

 

VerModerator
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