Device Password E-Mail Not Received

[lesthaeghet]

I have tried several times over the past couple of weeks to get a device password sent to my e-mail (https://www.spotify.com/se/account/set-device-password/).  I have yet to receive any e-mail with a device password.  Can anyone assist?

Thanks!

[user-removed]

I'm having this issue too. https://support.spotify.com/us/learn-more/faq/#!/article/connect-devices/?in=search is not sending email. 

I opened up a case.

For your reference this is Case #: 01107278

[user-removed]

I got my email - took 3 hours to arrive. The email came from Spotify <account-admin@news.spotifymail.com>

[user-removed]

I just send a message via support form.

Spotify Case # 01111245

Why is this issue not solved yet?!

This thread is 6 months old!

[user-removed]

I agree. Their customer service form sends emails in a minute or less. Why haven't they addressed the email issue from this?

Make this work!

[user-removed]

I would really like to get a response.

Thank you.

[Paul_Zehner]

It took a few weeks of begging and pleading to get them to send me the magic link so I could get a device password.  No apologies, no concern for my frustration, they really dont care as long as your $9.99 per month is paid.  I lost two weeks of the "free" month.  Not so free...they need to step up to the plate and provide customer service if they are charging for the service.  Free users I can understand but Premium users need responses!

[user-removed]

@Paul_Zehner:

Would you mind to pm me the link you recieved?

I guess my link won't be that different (eg, simply replacing a number).

[aurabin]

I have the same Problem.. I don't recieve a Device Password e-mail!

[Joe]

Just to make sure folk new to this thread don't get confused, I recommend the following steps to get your device password.

• Follow the steps in this FAQ to request a device password.
• Make sure the email address shown in your profile is correct and keep an eye on your spam folder
• If you haven't received a password within 48 hours, submit a contact form
• If you receive an automated response, reply to it even if it is from a no-reply address
• If you still haven't heard back after 24 hours, please post the case umber here and I'll chase it up

Thanks.

[heinzp]

please make my christmas gift work: # 01121635

[user-removed]

Hi there,

I bought an Onkyo AV receiver about a month ago. After requesting a device password, I did not receive any email from spotify. So I tried several times more. And I also checked spam/junk folders.

So I raised a support ticket... and no response from your support 😕 So I raised another one... still no response or any link to set a device password.

Spotify Case # 01078702

Spotify Case # 01087671

I am not quite sure, why I pay for premium services... If you don't fix this soon, I'll cancel my subscription and switch to another streaming service!

Regards,

Philipp

[Peter__]

Can you reply directly to one of those automated emails? That will bump your case in the system over to an advisor who can get one of those passwords out to you manually.

[HermanIII]

I have asked for a password so I can setup my device.  I keep on getting an automated email stating that I need to use my facebook password, doesn't make sense because I am requesting a device password so can setup my onkyo receiver.

Support case number 01124356.

I've been waiting a couple of weeks for the email.

I have also responded several times trying to contact a live person.

[n3xus]

I need help too 😞

Already trying it the whole day, but I didn't receive anything.

Support case number: 

# 01146421

[Joe]

As Peter already said above, you need to reply to the automated email to make sure your case gets to one of the team.

[klexl]

Is there still a problem with this process? I have been trying to generate a device password several times for the last 24 hours. My E-Mail Adress (gmail) is working fine, so I guess the problem must be somewhere at spotify.

[Peter__]

There is sometimes an issue you have unknowingly have more than one account with the same email address in the system it appears. If you get in touch with the customer services team directly using the online contact form they can easily get one of those emails out to you manually.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[klexl]

Dear Peter,
I already tried this, but nobody replies to my messages...

[Peter__]

@klexl - Got the 8 digit case number from the last automated reply you got? Can ask someone to check it out for you.

[loc_]

I have the same problem. I am not getting any email after reguesting device password. I also replied to automated email. Case # 01246385.