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Disappearing playlists and random new playlist

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Disappearing playlists and random new playlist

Hey, about half of my playlists suddenly disappeared from my phone and there was a new playlist called "new" with some random pop songs in it. I went to my computer to check if it was a problem on my phone. I was relieved when I saw the old playlists were there, but then they suddenly disappeared from there too. Anything I can do to get back old playlists?

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Hi there!

That doesn't sound quite right.

It almost sounds like someone else might have access to your account.

First of all, you can always recover playlists from here: https://www.spotify.com/account/recover-playlists/

 

If you think that someone might have access to your account you should log out from everywhere (you can do it here: https://www.spotify.com/account/overview/) and then change your password.

 

Hope this helps!

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Marked as solution

Hi there!

That doesn't sound quite right.

It almost sounds like someone else might have access to your account.

First of all, you can always recover playlists from here: https://www.spotify.com/account/recover-playlists/

 

If you think that someone might have access to your account you should log out from everywhere (you can do it here: https://www.spotify.com/account/overview/) and then change your password.

 

Hope this helps!

Thanks, got the deleted playlists restored now and changed my password. No idea how anyone could have been using my account however. Weird.

That's great! Glad I could help.

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