Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Amazon Echo Show 15
Whatever the Echo Show uses
My Question or Issue
While I'm able to use Spotify on my Echo Show 15, all it does is start at the beginning of the playlist that's already being played on on other devices (i.e., via the Spotfiy Windows desktop app). There doesn't seem to be any way to control Spotify on the Echo's touchscreen--maybe that would require a specific app? All it shows is the song being played, and it just allows the basic controls--pause, fast-forward, etc. No option to go to the part of the playlist playing elsewhere or to sync with the other device playing Spotify. I'm assuming that some things can be done via Alexa, but I would prefer to be able to control Spotify via the touchscreen, as is done on my phone or tablet. Am I missing something?
Thank you for reaching out to the Community and welcome.
The Spotify app could show different options depending on the device. First, let us know the type of connection you're using between devices. If it's a Bluetooth connection or if you're using the Connect feature.
Also, could you send us a screenshot of how the controls looks like on the screen of your Echo 15 to have a better look at the issue?
We'll be waiting for your response.
Hi, and thanks for your response. I'm not sure what you mean about the connection between devices. My desktop (Windows 10) and the Echo Show 15 are each connected to my home wi-fi. The desktop is connected by Bluetooth to some Echo devices being used as speakers. The Echo Show is not connected to anything via Bluetooth.
I don't think there's a way to do a screenshot on an Echo Show, so I just took a photo. First picture is a screenshot from the Windows 10 app -- shows I'm in the Discover Weekly playlist and a song from that playlist is playing there.
The next picture is from the Echo Show 15. The only thing I can access in Spotify is "recently played," which shows as Discover Weekly. No options for any other playlists. After I tap on Discover Weekly--it starts out playing a completely different song than what is playing on the desktop/Windows app.
What I'm trying to figure out is (1) why don't they sync up (I only have one Spotify account), and (2) is there any way to access all of Spotify on the Echo Show (i.e, have access to all the playlists, etc.)
Thank you for keeping us in the loop and for the info you sent.
If the apps are not synced, it's possible that the Echo has a different account logged in. As you mentioned that you have only 1 account, it could be an account created by mistake.
First, we'd recommend logging out from the active session on your Echo and your PC. After logging out, log back in using the same email and password on both devices. If the syncing issue persists after this process, we'd recommend performing a reinstallation of the app and rebooting both devices.
Lastly, if the issue persists, would you mind sending the Spotify Version you're currently running in your Echo? This will give us a better look at the issue to keep investigating.
We'll be on the lookout.
Hi, I’m not sure you’re grasping the issue here. The Echo Show 15 only displays a ‘cut down’ version of Spotify, not all features are available. You cannot choose a playlist, cannot browse the current playlist, basically you can only use voice controls and when you ‘finally’ get it to start the playlist you want you then can’t see any of the songs in that playlist. The only way to move on through the playlist is to go to the next song and so on.. It’s very annoying as this is probably the main reason we are using Spotify…
@Patu77 - I came here for this exact reason. I'm wondering the same thing myself. I was hopeful now that they added Fire TV to the Echo Show 15 but when I tried to install the Spotify app it says Unavailable and won't let me. Very frustrated about that. Voice navigation isn't that great with Alexa on Spotify.
In case anyone needs a screenshot.
Is this still the same? I was considering buying one but assumed Spotify would work with the touchscreen, and similar to how it does on a phone.
Agree the responder does not understand the question. I too am just trying to understand whether the Alexa/Echo devices with built in screens allow me to control Spotify on the screen.
we’re not talking about any connection here. There’s no device connected to the Amazon echo. The Amazon echo has a built-in screen.
Doesn’t sound like there’s a great answer on this, but let me know if I missing something! Thank you to the question submitter for trying to get to the bottom of this!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…