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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56234 Views

7 replies

4 likes

  • 56234 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37461 Views

209 replies

18 likes

Other
  • 37461 Views
  • 209 replies
  • 18 likes

Bad UX design when naming post

If I'm clicking "your idea.." or naming it, I'm likely to click on a post right below it. Please lower those posts. It is EXTREMELY annoying. I lost all my progress and it took 30 seconds to fix when I was making a post.

Regular

If I'm clicking "your idea.." or naming it, I'm likely to click on a post right below it. Please lower those posts. It is EXTREMELY annoying. I lost all my progress and it took 30 seconds to fix when...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Bad UX design upon accidently confirming post name

If I accidently confirm the name, which happens more often than not, I'd have to scroll 3/4 of a page down to change it, which is stressful. This happens when doing many things, not just confirming names. Perhaps make it so the help stuff is above th...

Regular

If I accidently confirm the name, which happens more often than not, I'd have to scroll 3/4 of a page down to change it, which is stressful. This happens when doing many things, not just confirming n...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Bad ux design in uploading posts

Upon clicking 'tell us about your idea', this big blue page appears. It's annoying. Put it below this page I'm typing in, please.

Regular

Upon clicking 'tell us about your idea', this big blue page appears. It's annoying. Put it below this page I'm typing in, please.

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Bad UX design in playlists and music screen

This (in image) is very confusing. Add artist? Add an artist to what? Follow them? Like them? Also, what's that white scroller for? Nobody uses those in apps. It's very distracting. Finally, the square button for 'Add Podcast' looks really weird and ...

Regular

This (in image) is very confusing. Add artist? Add an artist to what? Follow them? Like them? Also, what's that white scroller for? Nobody uses those in apps. It's very distracting. Finally, the squa...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes

Spotify icon broken after restart

If the spotify widget at the top of the notifications menu is present, if I restart my phone, it will be broken.

Regular

If the spotify widget at the top of the notifications menu is present, if I restart my phone, it will be broken. 

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Green up arrow distracting while reading legal page (Android)

The bright green button is frankly very distracting. I was trying to peacefully read the page and the up arrow was too bright. An up arrow is VERY good. Do not remove that. Just please make it more of a grey color, give it a tad less brightness, and ...

Regular

The bright green button is frankly very distracting. I was trying to peacefully read the page and the up arrow was too bright. An up arrow is VERY good. Do not remove that. Just please make it more o...

647 Views

0 replies

0 likes

  • 647 Views
  • 0 replies
  • 0 likes

Superuser Contribution Daylist regularly full of hidden songs and songs excluded from taste profile

PlanPremiumCountryFinlandDeviceSamsung Galaxy A52sOperating SystemAndroid 14 My Question or Issue At least once a day my daylist is full of songs from a playlist I only listen to while studying. I've tried the following things to stop this: Excluded ...

Casual Listener

Plan Premium Country Finland Device Samsung Galaxy A52s Operating System Android 14   My Question or Issue   At least once a day my daylist is full of songs from a playlist ...

Mistle_Rat

Casual Listener

1391 Views

6 replies

2 likes

daylist
taste profile
  • 1391 Views
  • 6 replies
  • 2 likes

how do I delete a playlist?

delete a playlist. not songs from a playlist, but rather the whole playlist itslef

Visitor

delete a playlist. not songs from a playlist, but rather the whole playlist itslef

maylasingh

Casual Listener

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution One of my Podcasts Wont Play or Download

Plan: PremiumCountry: USADevice: Samsung Galaxy S10eOperating System: Android My Question or IssueI listen to several podcasts that all auto-download on release. Only one of my podcasts, Opening Arguements, has not been downloading or actually playin...

Casual Listener

Plan: Premium Country: USA Device: Samsung Galaxy S10e Operating System: Android    My Question or Issue I listen to several podcasts that all auto-download on rel...

ariansuns

Casual Listener

702 Views

2 replies

0 likes

Samsung
  • 702 Views
  • 2 replies
  • 0 likes

Solved!! Volvo Sensus Not Playing

PlanPremiumCountryUKDeviceVolvoOperating SystemSensus My Question or IssueThe Sensus Spotify app in my Volvo XC90 stopped playing any music two days ago. I can browse music successfully but nothing will play. Tried log out and re-pair which I can do ...

Casual Listener

Plan Premium Country UK Device Volvo Operating System Sensus   My Question or Issue The Sensus Spotify app in my Volvo XC90 stopped playing any music two days ago. I can browse music s...

SlamDunx

Casual Listener

707 Views

1 replies

0 likes

Other
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug Report - Song Time Display Issue

PlanPremiumCountryPoland DeviceSamsung s90c Operating SystemTizen os 1420 My Question or IssueHello, I have encountered a bug with Spotify. Reproduction Steps: 1. Open Spotify.2. Play any song.Actual Result: The song time initially shows 8 seconds.Ex...

Regular

Plan Premium Country Poland  Device Samsung s90c  Operating System Tizen os 1420   My Question or Issue Hello, I have encountered a bug with Spotify. Reproduction Steps: &nb...

Dessi

Moderator

624 Views

5 replies

0 likes

Samsung
  • 624 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problème je ne vois plus mes musiques mais mes albums tj la

Bj les albums comme les musiques on les potcast me mette la même chose " aucun contenu ou un truc comme sa . Je peux même essayer de lancer une musique cela fonctionne pas ! alors que qd je change compte celui si marche

Visitor

Bj les albums comme les musiques on les potcast me mette la même chose " aucun contenu ou un truc comme sa . Je peux même essayer de lancer une musique cela fonctionne pas ! alors que qd je change co...

Eni

Moderator

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jam Session Question

Is there a way to see who I had a jam session? I had a jam session going with someone and I am trying to find their profile on Spotify but I can't remember their account name.

Visitor

Is there a way to see who I had a jam session?   I had a jam session going with someone and I am trying to find their profile on Spotify but I can't remember their account name.    

iBeToxin

Newbie

5338 Views

2 replies

2 likes

  • 5338 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can’t listen to podcast

I paid for a cafe insider subscription so I could access their podcast on Spotify but when I try to link my Spotify account with their website it says there was an error linking my Spotify account every time. I’ve already tried contacting cafe suppor...

Visitor

  I paid for a cafe insider subscription so I could access their podcast on Spotify but when I try to link my Spotify account with their website it says there was an error linking my Spotify ac...

Yordan

Moderator

367 Views

1 replies

0 likes

Other
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist order by recent addition

Hi, I’m not sure if this a bug for the whole app, but there is a playlist called pique afrobeats, and I want the songs to be sorted by most recently added, however this sort method doesn’t work, but the other sort methods do. Please can someone sort ...

Newbie

Hi, I’m not sure if this a bug for the whole app, but there is a playlist called pique afrobeats, and I want the songs to be sorted by most recently added, however this sort method doesn’t work, but ...

Maria

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect/Cast is Broken, Can't Switch Devices Without Losing Queue

PlanPremiumCountryUnited StatesDevicePixel FoldOperating SystemWindows 11 Pro My Question or Issue Spotify Connect and Cast is broken on Android. The issues I have seen in the past is what led me to switch to YouTube Music for a period of time, but t...

Gig Goer

Plan Premium Country United States Device Pixel Fold Operating System Windows 11 Pro   My Question or Issue   Spotify Connect and Cast is broken on Android.   The issues I...

UncleFreddo

Visitor

16884 Views

89 replies

14 likes

  • 16884 Views
  • 89 replies
  • 14 likes