Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Pursuant

Visitor

28695 Views

154 replies

14 likes

Other
  • 28695 Views
  • 154 replies
  • 14 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

のぞみ

Visitor

23897 Views

9 replies

2 likes

Other
  • 23897 Views
  • 9 replies
  • 2 likes

Superuser Contribution DATA FOR STATS FM

I asked Spotify for my data in july and i still have not received them, it has been 4 months now...I paid for Stats FM, i would like to be able to use it.

Visitor

I asked Spotify for my data in july and i still have not received them, it has been 4 months now...I paid for Stats FM, i would like to be able to use it. 

Ivelina

Moderator

971 Views

1 replies

0 likes

music
Other
  • 971 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I stop getting podcast ads on Android Auto?

I have Spotify Premium and get no ads while listening to a podcast on my phone or pc. However, when I listen to the same podcast using Android Auto in my car I do get ads between podcast episodes. These ads are not even in my language (I'm Dutch and ...

Newbie

I have Spotify Premium and get no ads while listening to a podcast on my phone or pc. However, when I listen to the same podcast using Android Auto in my car I do get ads between podcast episodes. Th...

Ivelina

Moderator

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not working

My spotify is not working on my computer at all, it won't even load. Additionally, I cannot listen to any podcasts on my phone with the app open.

Visitor

My spotify is not working on my computer at all, it won't even load. Additionally, I cannot listen to any podcasts on my phone with the app open.

Maria

Moderator

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo puedo borrar las descargas de otros dispositivos?

Ya perdí varios dispositivos con mi cuenta y ahora ya no me deja descargar música en mi nuevo dispositivo ya que dice que necesito borrar descargas pero ya no tengo acceso a esos dispositivos

Visitor

Ya perdí varios dispositivos con mi cuenta y ahora ya no me deja descargar música en mi nuevo dispositivo ya que dice que necesito borrar descargas pero ya no tengo acceso a esos dispositivos

gzq4jsiuhkjwg3hsnrxf

Visitor

2065 Views

2 replies

0 likes

  • 2065 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won’t play with the Bose SoundTouch app

Hi everyone. Always play Spotify through the Bose SoundTouch app which plays music through the built in speakers. When trying to do this Spotify just comes up with a blank blue screen. Trying rebooting speakers, apps, internet etc. Can play Amazon mu...

Casual Listener

Hi everyone. Always play Spotify through the Bose SoundTouch app which plays music through the built in speakers. When trying to do this Spotify just comes up with a blank blue screen. Trying rebooti...

Ivelina

Moderator

1415 Views

6 replies

0 likes

  • 1415 Views
  • 6 replies
  • 0 likes

Superuser Contribution Garmin Fenix watch not showing "Your Episodes" playlist

Plan: Family PremiumCountry: USADevice: Garmin Fenix 7Operating System: Android (for my phone) My Question or IssueI really like the convenience (quick addition and maintenance) of the "Your Episodes" playlists for podcasts, but weirdly it is not sho...

Casual Listener

Plan: Family Premium Country: USA Device: Garmin Fenix 7 Operating System: Android (for my phone)   My Question or Issue I really like the convenience (quick addition and maintenance)...

1137384984

Visitor

1415 Views

7 replies

0 likes

Other
  • 1415 Views
  • 7 replies
  • 0 likes

Superuser Contribution how do I link to a friend's playlist

I want to access a playlist that someone else has created. He gave me his shared profile name, but see no way to access this. Support is not helpful.

Visitor

I want to access a playlist that someone else has created. He gave me his shared profile name, but see no way to access this. Support is not helpful.

Yordan

Moderator

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing a song from "search in playlist" only plays songs that show up on the search

Long title, I know, but this issue Is quite annoying. When using "search in playlist" or "filter" to look for a specific song, lets say a song that has the word "hey" in it, you get a reduced list of only the songs that have "hey" in them, lets say t...

Casual Listener

Long title, I know, but this issue Is quite annoying.    When using "search in playlist" or "filter" to look for a specific song, lets say a song that has the word "hey" in it, you get a ...

PandaMane

Newbie

8518 Views

18 replies

12 likes

  • 8518 Views
  • 18 replies
  • 12 likes

Superuser Contribution I can't find the button to download songs and I have premium individual.

I can't find the button to download songs and I also cannot find the playlist for downloaded songs. I have Premium Individual.

Music Fan

I can't find the button to download songs and I also cannot find the playlist for downloaded songs. I have Premium Individual.    

Joan

Moderator

183 Views

1 replies

0 likes

Other
Samsung
  • 183 Views
  • 1 replies
  • 0 likes

How do I cancel subscription after free trial

I'm not even certain of the actual date of when my free trial is up but I know that it must be soon. I thought Spotify would inform me automatically and give me the option of cancelling or continuing but have been told that this is not the case. I ne...

Visitor

I'm not even certain of the actual date of when my free trial is up but I know that it must be soon. I thought Spotify would inform me automatically and give me the option of cancelling or continuing...

AdamDamon

Spotify Star

3940 Views

3 replies

0 likes

  • 3940 Views
  • 3 replies
  • 0 likes

Superuser Contribution TV SAMSUNG La música se detiene

Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a mi celular, lo apague y desconecte un par de minutos y ...

Newbie

Hola! Llevo un par de días utilizando la aplicación desde mi televisor Samsung y estaba funcionando muy bien hasta hoy porque pongo cualquier canción y se detiene cada 2-5 segundos, lo conecte a...

22cie5kaiq2dalzacms6

Visitor

4187 Views

10 replies

0 likes

Samsung
  • 4187 Views
  • 10 replies
  • 0 likes

Superuser Contribution Removing song from third party playlist

Plan: FreeCountry: USADevice: (iPhone 10Operating System: (iOS 10) somehow we had songs added to bogus playlists, there is no way to contact the playlist owners. How do we get our songs removed? They are accumulating a lot of streams but they are fak...

Visitor

Plan: Free Country: USA Device: (iPhone 10 Operating System: (iOS 10)   somehow we had songs added to bogus playlists, there is no way to contact the playlist owners. How do ...

UGVisio

Visitor

3315 Views

3 replies

1 likes

music
  • 3315 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can I access Spotify using an esim when on holiday in europe

I have purchased a Airalo esim card to use when traveling around Europe can I use this esim to access my Spotify account

Visitor

I have purchased a Airalo esim card to use when traveling around Europe can I use this esim to access my Spotify account

Kkk001

Newbie

766 Views

2 replies

0 likes

  • 766 Views
  • 2 replies
  • 0 likes

Unify app listening session behavior on mobile

Hello Spotify team! I'm not exactly sure when it happened, but for a few months now the mobile app exposes a weird behavior when I connect it to my car. It used to be the case that all my devices running a Spotify app were separate in terms of their ...

Visitor

Hello Spotify team!   I'm not exactly sure when it happened, but for a few months now the mobile app exposes a weird behavior when I connect it to my car.   It used to be the case that ...

183 Views

0 replies

0 likes

  • 183 Views
  • 0 replies
  • 0 likes

Superuser Contribution Audiobooks with premium account

PlanPremium monthly payment CountryUkDevicePixel 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) I am a plan manager for a premium account. Renewal payment was taken yesterday but my audiobook hours allowance of 15 hours has not updated. I h...

Casual Listener

  Plan Premium monthly payment  Country Uk Device Pixel 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I am a plan manager for a premium account. Renewal p...

Ruth-Annie

Newbie

6041 Views

4 replies

0 likes

  • 6041 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ativar o pagamento da assinatura via pix

Ultimamente estamos tendo um meio mais ágil e eficaz de pagamento de assinaturas e contas, o PIX está em alta demanda e a facilidade que temos hoje com esta forma de quitação de débitos e assinaturas de aplicativos está ajudando e deixando a vida de ...

Visitor

Ultimamente estamos tendo um meio mais ágil e eficaz de pagamento de assinaturas e contas, o PIX está em alta demanda e a facilidade que temos hoje com esta forma de quitação de débitos e assinaturas...

Not applicable

1248 Views

2 replies

0 likes

  • 1248 Views
  • 2 replies
  • 0 likes

Superuser Contribution Start page: "Recently listened to" tiles are gone

PlanPremiumCountryGermanyDeviceMacbook Pro 2023 M3 Pro, Nokia 7.2, All BrowsersOperating SystemmacOS Sequoia, Android 11 My Question or IssueHello, on my Spotify start page the 6 or 8 tiles on top, where my recently listened to music used to be liste...

Newbie

Plan Premium Country Germany Device Macbook Pro 2023 M3 Pro, Nokia 7.2, All Browsers Operating System macOS Sequoia, Android 11   My Question or Issue Hello, on my Spotify start page t...

Ivelina

Moderator

165 Views

1 replies

0 likes

Other
  • 165 Views
  • 1 replies
  • 0 likes

Can I opt out of gambling ads?

I hear gambling ads so often during podcasts (I pay for premium - I know ads are part of this). Gambling addiction is an issue in my family. Can I opt out of these ads? I skip whenever I can but the frequency seems to be increasing.

Newbie

I hear gambling ads so often during podcasts (I pay for premium - I know ads are part of this). Gambling addiction is an issue in my family. Can I opt out of these ads? I skip whenever I can but the ...

1flychicken

Casual Listener

1234 Views

2 replies

7 likes

  • 1234 Views
  • 2 replies
  • 7 likes