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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12681 Views
  • 8 replies
  • 0 likes
  • Other
  • 12681 Views
  • 8 replies
  • 0 likes

Superuser Contribution ¿Por qué mis "me gusta" no se sincronizan entre dispositivos?

Entre mis dispositivos (navegador web y teléfono móvil) solo se puede dar me gusta en el navegador mientras que el dispositivo móvil no permite dar me gusta, descargar música y seguir artistas

  • Visitor
  • Entre mis dispositivos (navegador web y teléfono móvil) solo se puede dar me gusta en el navegador mientras que el dispositivo móvil no permite dar me gusta, descargar música y seguir artistas
  • Lyubka
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening on multiple devices at same time

I have a new spotify account. I am experimenting with a premium account or a family account. Either way, I listen several different ways: via Sonoavia the app on my PCon my iphone with the app Up to now, any time I am listening on one device and I st...

  • Casual Listener
  • I have a new spotify account.  I am experimenting with a premium account or a family account.  Either way, I listen several different ways:   via Sonoa via the app on my PC on my i...
  • _Klona_
  • Newbie
  • 4937 Views
  • 5 replies
  • 2 likes
  • 4937 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify Skips

PlanFreeDeviceiPhone XOperating SystemiOS 15.7 My Question or IssueMy skips have not been refreshing hourly for the past few days on mobile. Once I use up my 6 skips I do not get them back unless I uninstall and reinstall Spotify. I’ve deleted and re...

  • Casual Listener
  • Plan Free Device iPhone X Operating System iOS 15.7   My Question or Issue My skips have not been refreshing hourly for the past few days on mobile. Once I use up my 6 skips I do not get...
  • MihailY
  • Moderator
  • 132 Views
  • 3 replies
  • 0 likes
  • Other
  • 132 Views
  • 3 replies
  • 0 likes

Superuser Contribution Office Ladies podcast new episodes not showing in "What's New"

I've tried unfollowing, refollowing, and setting/unsetting/resetting alerts for the Office Ladies podcast, but no matter what I do, I don't get get notified of new episodes! It works for every other show I follow.

  • Visitor
  • I've tried unfollowing, refollowing, and setting/unsetting/resetting alerts for the Office Ladies podcast, but no matter what I do, I don't get get notified of new episodes! It works for every other ...
  • AlejaR
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Old Devices in Spotify Connect

When using Spotify Connect, there are old device names or old devices itself as a selectable device. Can't I remove these?To fix the issue I tried to log out and log in again on all devices where I was logged into Spotify. Also I disabled and enabled...

  • Regular
  • When using Spotify Connect, there are old device names or old devices itself as a selectable device. Can't I remove these? To fix the issue I tried to log out and log in again on all devices where I...
  • daveaball
  • Newbie
  • 1748 Views
  • 20 replies
  • 0 likes
  • Connect
    Other
  • 1748 Views
  • 20 replies
  • 0 likes

Superuser Contribution Is there a way to change the background colors when sharing tracks?

Hi!I'm an artist and I want to share my tracks, however, when sharing it chooses a background color that doesn't match my track's cover colors so it doesn't look very nice.Is there a way for me to edit this?

  • Visitor
  • Hi! I'm an artist and I want to share my tracks, however, when sharing it chooses a background color that doesn't match my track's cover colors so it doesn't look very nice. Is there a way for me...
  • OscarDC
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution NSFW Podcast Recommendations Need to Stop.

Most people complain about podcast recommendations being irrelevant and obvious ad placements, which is true. However, I and thousands of others have noted that Spotify consistently pushes NSFW content through podcasts, which my kids saw for the seco...

  • Casual Listener
  • Most people complain about podcast recommendations being irrelevant and obvious ad placements, which is true. However, I and thousands of others have noted that Spotify consistently pushes NSFW conte...
  • Jfpwatson
  • Visitor
  • 428 Views
  • 4 replies
  • 3 likes
  • Other
  • 428 Views
  • 4 replies
  • 3 likes

Superuser Contribution redeeming premium

im trying to redeem my premium code but its asking for a city and state and all the stuff but its not working

  • Visitor
  • im trying to redeem my premium code but its asking for a city and state and all the stuff but its not working
  • Alex
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Unable to see sonos speaker unless opening the app

My Huawei p30 pro phone easily sees my cast devices (Sonos included) but my p50 pocket I need to open Sonos app when the speaker was off.I don't know why my Spotify doesn't see the speaker when scanning until I open the Sonos app first. This is tempo...

  • Newbie
  • My Huawei p30 pro phone easily sees my cast devices (Sonos included) but my p50 pocket I need to open Sonos app when the speaker was off. I don't know why my Spotify doesn't see the speaker when sca...
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't connect to my sonos boxes

PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueSuddenly spotify won’t connect to my sonos boxes anymore. I can see my sonos boxes under ‘connect to a device’, but when I click one of my sonos boxes nothing h...

  • Newbie
  •   Plan Premium Country Netherlands Device Samsung S21 Operating System Android   My Question or Issue Suddenly spotify won’t connect to my sonos boxes anymore. I can see my sonos...
  • MihailY
  • Moderator
  • 264 Views
  • 5 replies
  • 0 likes
  • SONOS
  • 264 Views
  • 5 replies
  • 0 likes

Wrong Artists listed in Concerts

There is currently a Carl Craig concert for 06/09/2017 listed with the band Raiz, but spotify has the wrong Raiz listed for the show. Apparently there is a band from Italy named Raiz that is being confused with the techno duo Raiz from Los Angeles. T...

  • Visitor
  • There is currently a Carl Craig concert for 06/09/2017 listed with the band Raiz, but spotify has the wrong Raiz listed for the show.  Apparently there is a band from Italy named Raiz that is be...
  • m_a_x_t
  • Visitor
  • 233 Views
  • 2 replies
  • 1 likes
  • 233 Views
  • 2 replies
  • 1 likes

FireTV

Is the radio feature not available on the fireTV app? 

  • Newbie
  • Is the radio feature not available on the fireTV app? 
  • 63 Views
  • 0 replies
  • 0 likes
  • 63 Views
  • 0 replies
  • 0 likes

Solved!! How do I turn off autoplay when playing through Alexa?

How do I turn off autoplay when playing through Alexa? I’m using the Spotify app on my phone, speaker through Alexa.I have a premium account. I’ve gone into settings and switched autoplay to off. I have 15 songs in the playlist. I’ve tried deleting a...

  • Casual Listener
  • How do I turn off autoplay when playing through Alexa? I’m using the Spotify app on my phone, speaker through Alexa. I have a premium account. I’ve gone into settings and switched autoplay to of...
  • Lindagratz
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

How do I remove the downloads from all my connected devices?

I want to download my music for offline on my computer, but it says" Device Limit Reached, remove all downloads from another device to listen to offline with this one" but I don't have the other devices with me so I can't access those and delete them

  • Visitor
  • I want to download my music for offline on my computer, but it says" Device Limit Reached, remove all downloads from another device to listen to offline with this one" but I don't have the other devi...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS][Developer] Music and video player bluetooth and Wi-fi simultaneously

When I am listening to music from my computer, via Wi-fi speakers, in my living room and at the same time using bluetooth headphones to watch a video an interruption will occur.If I remove my headphones the video will pause, as it should, but the wif...

  • Newbie
  • When I am listening to music from my computer, via Wi-fi speakers, in my living room and at the same time using bluetooth headphones to watch a video an interruption will occur. If I remove my headp...
  • Eni
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • Developer
    iOS
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song wavers in pitch/speed in web and Android app?

Hi all! Noticed this particular glitch more than once, but I've been unable to notice a pattern for its occurence but I last noticed it while listening to King's X "Flood, pt.1" song. While I'm listening to a song suddenly the pitch of the whole song...

  • Regular
  • Hi all!   Noticed this particular glitch more than once, but I've been unable to notice a pattern for its occurence but I last noticed it while listening to King's X "Flood, pt.1" song. &nbsp...
  • AlejaR
  • Moderator
  • 107 Views
  • 3 replies
  • 0 likes
  • Other
  • 107 Views
  • 3 replies
  • 0 likes

Superuser Contribution [app issue?] music cut abruptly at the end

Since a few weeks ago, I started noticing songs are cut abruptly at the end, to the extend that the last note could be cut and the next song starts playing right away (I mean literally no gap between songs). This is quite annoying to me - I feel I’m ...

  • Visitor
  • Since a few weeks ago, I started noticing songs are cut abruptly at the end, to the extend that the last note could be cut and the next song starts playing right away (I mean literally no gap between...
  • Novy
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes