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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

31nwh45mzjjq37moeyrf

Visitor

33691 Views

178 replies

15 likes

Other
  • 33691 Views
  • 178 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24468 Views

10 replies

3 likes

Other
  • 24468 Views
  • 10 replies
  • 3 likes

Premium Spotify on my laptop NOT iphone?

I have just signed up for premium spotify using my laptop. I can get premium on my laptop but not my iphone. Please help/advise.

Visitor

I have just signed up for premium spotify using my laptop. I can get premium on my laptop but not my iphone. Please help/advise.

Maxim

Spotify Star

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes

How can I stream Spotify thru my Roku 2 to my stereo receiver/ speakers?

I’m connected via a hdmi port to my Yamaha receiver, the Roku has the correct firmware version, etc. I just want to stream my Spotify account library via Roku to my receiver / speakers. Is that possible?

Newbie

I’m connected via a hdmi port to my Yamaha receiver, the Roku has the correct firmware version, etc. I just want to stream my Spotify account library via Roku to my receiver / speakers. Is that poss...

125 Views

0 replies

0 likes

  • 125 Views
  • 0 replies
  • 0 likes

Superuser Contribution [AAOS] Spotify for Android Automotive is missing go forward/backward 15 sec

I'm using Spotify in my car (Renault Mégane E-Tech running Android Automotive, not Android Auto!) and the native app doesn't have the ability to go forward or backward 15 sec. To be more precise, I can tap on the 3 dots, then these controls appear bu...

Regular

I'm using Spotify in my car (Renault Mégane E-Tech running Android Automotive, not Android Auto!) and the native app doesn't have the ability to go forward or backward 15 sec.   To be more pre...

Przemeq

Casual Listener

1884 Views

9 replies

3 likes

Other
  • 1884 Views
  • 9 replies
  • 3 likes

Superuser Contribution Smart Shuffle for web player

PlanPremiumCountryCanadaDeviceSamsung S24plus, windows web player My Question or IssueCan we please have smart shuffle in the web player for windows?

Regular

Plan Premium Country Canada Device Samsung S24plus, windows web player   My Question or Issue Can we please have smart shuffle in the web player for windows?

AlejaR

Moderator

4876 Views

1 replies

1 likes

  • 4876 Views
  • 1 replies
  • 1 likes

Superuser Contribution Audio quality

PlanPremiumCountry DeviceSamsungM32Operating SystemAndroid My Question or IssueI've got spotify premium and when I tried the low quality audio to test it there was literally no difference in audio compared to the very high quality. Everything is up t...

Newbie

  Plan Premium Country   Device SamsungM32 Operating System Android    My Question or Issue I've got spotify premium and when I tried the low quality audio to test it ...

AlejaR

Moderator

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Unable to play song it just disappear whenever i click on song

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Amay

Spotify Star

157 Views

1 replies

0 likes

Music
Other
  • 157 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Allow different devices to play different songs/ podcasts

Most users now have at least 2 personal devices on them at all times. Between phone, mp3 player (iPod), smart watch, tablet, laptop.Should be able to listen to music on one device, and a podcast on another. ie music on the speaker in the room & podca...

Casual Listener

Most users now have at least 2 personal devices on them at all times. Between phone, mp3 player (iPod), smart watch, tablet, laptop. Should be able to listen to music on one device, and a podcast on...

MihailY

Moderator

3914 Views

5 replies

4 likes

  • 3914 Views
  • 5 replies
  • 4 likes

Superuser Contribution order liked songs

PlanPremiumCountryNetherlandsDeviceiPhone 13 proOperating SystemiOS 15 My Question or IssueIs there any way to reorder my liked songs? Last year, there was this album from which i’d liked every track, but just yesterday, i accidentally unliked one of...

Newbie

Plan Premium Country Netherlands Device iPhone 13 pro Operating System iOS 15   My Question or Issue Is there any way to reorder my liked songs? Last year, there was this album from wh...

Vasil

Moderator

3585 Views

6 replies

2 likes

  • 3585 Views
  • 6 replies
  • 2 likes

Superuser Contribution Spotify completely not loading in the middle view on web player.

I can completely see my sidebars, my library, and the queue on the left and right, respectively, but lyrics won't load in the middle, the playlist itself won't load in the middle, and the home screen won't load. It just completely says, "Something we...

Casual Listener

I can completely see my sidebars, my library, and the queue on the left and right, respectively, but lyrics won't load in the middle, the playlist itself won't load in the middle, and the home screen...

Emma1006

Casual Listener

718 Views

6 replies

0 likes

  • 718 Views
  • 6 replies
  • 0 likes

How to Get Spotify’s Blue Verification for Corporate Accounts?

How can we obtain the Blue Verification Badge for a corporate account on Spotify?We plan to operate a corporate account using playlist content, similar to the companies shown in the attached image.Do we need to apply as an artist to receive the Blue ...

Newbie

How can we obtain the Blue Verification Badge for a corporate account on Spotify? We plan to operate a corporate account using playlist content, similar to the companies shown in the attached image....

Maxim

Spotify Star

198 Views

1 replies

0 likes

Other
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback continue during computer lock

Playback doesn't continue while the computer is locked. That would be nice. Also, the app will not play any music once unlocked if Spotify was playing when the computer auto-locks. The app needs closed and re-opened to work again. It would be nice to...

Casual Listener

Playback doesn't continue while the computer is locked. That would be nice. Also, the app will not play any music once unlocked if Spotify was playing when the computer auto-locks. The app needs clos...

Novy

Moderator

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution help

Hey. I bought spotify duo with my friend and I can't play my downloaded songs offline, why is that?

Visitor

Hey. I bought spotify duo with my friend and I can't play my downloaded songs offline, why is that?

AlejaR

Moderator

166 Views

1 replies

0 likes

  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I turn explicit on?

I was told to go to my settings and hit Explicit Content and turn it on. When I go to settings Explicit Content isn't even one of the options.

Visitor

I was told to go to my settings and hit Explicit Content and turn it on. When I go to settings Explicit Content isn't even one of the options.

AlejaR

Moderator

325 Views

2 replies

0 likes

  • 325 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Search keyboard no longer loads on Sony Smart TV

My Question or IssueAfter a recent update of the Spotify App on my Sony Bravia Smart TV, the search function no longer works correctly. At first it started loading the Google speech search rather than the keyboard option - now it just doesn't load ei...

Casual Listener

    My Question or Issue After a recent update of the Spotify App on my Sony Bravia Smart TV, the search function no longer works correctly. At first it started loading the Google speech...

Not applicable

11524 Views

14 replies

7 likes

Sony
TV
  • 11524 Views
  • 14 replies
  • 7 likes

❌ Spotify not scrobbling tracks from Garmin to Last.fm ❌

PlanPremiumCountryUkraine DeviceGarmin Forerunner 245MOperating SystemAndroid My Question or IssueHi! Spotify is not scrobbling music from my Garmin Forerunner 245M watch when syncing with Spotify. It does not scrobble my listened tracks to last.fm.H...

Casual Listener

Plan Premium Country Ukraine   Device Garmin Forerunner 245M Operating System Android   My Question or Issue Hi! Spotify is not scrobbling music from my Garmin Forerunner 245M wa...

anahperes

Casual Listener

2312 Views

6 replies

3 likes

Other
  • 2312 Views
  • 6 replies
  • 3 likes

Music not scrobbling from Garmin Devices

PlanFree/PremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Pixel 3, Garmin Forerunner 645Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 10, Garmin OSMy Question or IssueMusic is not scrobbling music from Garmin ...

Casual Listener

Plan Free/Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Pixel 3, Garmin Forerunner 645 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 1...

anahperes

Casual Listener

1046 Views

2 replies

11 likes

Music
Other
  • 1046 Views
  • 2 replies
  • 11 likes

Superuser Contribution AI Djay not acknowledging me by name

Hello! I love this AI DJay feature. I have been using itsinceits release, and it was really cool! AI has honestly come so far since GPT'sdiscovery.I had a concern... My DJay won't recognize me by name, but it calls my sister by name as well. Is there...

Casual Listener

Hello!  I love this AI DJay feature. I have been using itsinceits release, and it was really cool! AI has honestly come so far since GPT'sdiscovery. I had a concern... My DJay won't recogn...

darren_d30

Casual Listener

2418 Views

3 replies

0 likes

Music
  • 2418 Views
  • 3 replies
  • 0 likes