Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Error on Windows Mobile 10

Error on Windows Mobile 10

When I try to open the Spotify app on my Windows 10 Mobile phone (Lumia 950), I get the following error: 

"The audio could not be started. Please restart the application."

Soft resetting the phone works but having to do it every time every time is not a solution, it just adds insult to injury.

Added to that, for paid users, having to post on a community forum is far from ideal.
wp_ss_20170623_0001.png
Reply
5 Replies

same happens to me on Lumia 950 (both single and double sim phones)

And the silence from Spotify "support" is deafening 😞

The same happens to me. I will probably cancel my premium subscription.

I already have, and I'm now trialling Groove. So far so good, with no crashes or start refusals...

I have this exact same issue on my Lumia 950, Spotify premium and I have to restart my phone every time I want to use Spotify. Come on Spotify give us a solution??

Suggested posts