How can I stop getting in-app recommendations?

[johnwastle]

I've attached an example of some Direct marketing sent my way.

How can I stop it?

Plan

Premium

Country

UK

Device

IPhone 12

Operating System

iOS 17.1

[johnwastle]

Hey folks!

Just a follow-up here 🙂

Regarding the in-app messages with a 'Sponsored Recommendation' tag:

You’ll see them for artists you follow or listen to a lot and they will only appear when you first navigate to Home. They won’t interrupt your music listening experience. 

Opting out of them is possible for Premium subscribers. To do so -  tap on What's this? the next time you receive a notification. From there you can stop them from showing for the artist you've received the notification from, or stop them showing altogether. 
 
Regarding the in-app concert recommendations:

It is not possible to turn off in-app concert recommendations (or any other in-app messages in general), unlike email and push notifications which are sent outside of the app and can be turned off. We're making improvements on this matter.

Hope this clears things up!

[Jokerboy777]

1. There is a message I read for specific ads to get me out of this but the banners at the top of the app has nothing. In addition,  the concert reminders that now  take over the middle of your screen also only have disniss and no long press available to hit the opt me out of this which existed before. Premium members shouldn’t get ads but much like ewch update something goes wrong or gets worse. Just one of those things I guess but it’s no less maddening. 

[Metard79]

Maybe the fans should refuse the buy tickets to any concerts advertised to them on Spotify. 

Make the ads have the opposite effect.

only way we can get rid of them.

[Pol7]

Did anyone succeed in escalating this further to Spotify team? These are definitely ads and there must be opt out as long as we pay for it

[Fransois]

I'm going to unsubscribe to the artists linked to the ads. Then, no more ads !

[Metard79]

The escalation team was supposed to email me over 2 weeks ago. Anytime I bring this back up to support I’m literally blatantly ignored or disconnected (I think on purpose) and reconnected to a new person multiple times. 

it’s seriously not hard to keep your customers from wanting to throw your service in the trash…

we don’t want to have to click through a bunch of dumb pop ups to get to our music, and we don’t want to be advertised to when we pay for a premium service. 

[Osi_moo]

I’ve just cancelled my Spotify subscription of 5+ years because of this. Ridiculous feature. They really should make it optional.

[Osi_moo]

I tried this and it didn’t work for me. Spotify started suggesting any acts nearby to my entered location. Even when I set my location to somewhere different it still somehow found me 🙃

[gB3organ]

Switching gears slightly, the music popups (e.g " check out this artist") which are on a similar thread look at https://artists.spotify.com/blog/getting-started-with-marquee 

What exactly is Marquee? How does it work?

If you’re a Spotify user, you’ve probably seen a notification recommending new music appear when you open the mobile app — that’s Marquee. This campaign tool grabs listeners’ attention and guides them from the app’s Home screen, directly to your new album, EP, or single. To be specific, Marquee is a full-screen, sponsored recommendation of your new release to Spotify Free and Premium listeners. Campaigns booked and managed in Spotify for Artists reach listeners who are most likely to stream your promoted release after seeing your Marquee — including both new and existing listeners. Marquee raises awareness about your new release and deepens your connection with an audience who is primed to become more highly engaged listeners and big fans.

If that isn't advertising I don't know what is. 

I messaged spotify support asking for an escalation and they refused.

[Metard79]

The Spotify support team is a circus of clowns. The CEOs of Spotify are a circus of clowns. 

Is a class-action lawsuit for breach of contract feasable?

they want to use language like “ad-free listening” but then refuse to call these concert ads “ads” and tell us garbage like “it’s a personal recommendation”.

if your recommendation is trying to SELL me something, that makes it an AD, and you lack intelligence if you think otherwise.

[#12]

it´s nonsense, I search for stuff like idk, Pink Floyd and then catch the algorithm playing Billie Eillish, Beyoncé, Sabrina Carpenter, etc

[HandsomePenguin]

I know I'm 6 months late to the party, but I found this thread after finding the page that says I can opt out but give no actual help on HOW.

I can't be the only one who thinks something like this should be an OPT IN thing for paying users, not something they just get to use to monetize you a second time until you realize it's something that can be turned off. Shady and scummy

[Fransois]

I've unfollowed the artists from to the ads. Then, no more ads !

[aalleexx75400]

now it’s at the bottom of all their albums and singles. very annoying. seems they’re ignoring us about this issue.

[gB3organ]

I don’t even follow any of the artists and I still get ads. Listening to a couple of albums is enough to get spammed with advertising. 

[gB3organ]

They used to say that when a service is free (eg Facebook) that the users are the commodity, but Spotify realized they could double dip with paying users and advertising revenue by treating a fee paying users as a commodity.

The absence of acknowledgment from Spotify that this is advertising and is intrusive and irritating shows that millions of dollars and shareholder reports are more important to them than delighting users. 

[Metard79]

Keep flooding the support agents with requests to turn these ads off. 

[Zubs]

Turning off “Tailored ads” isn’t even an option under my privacy settings.

[gB3organ]

Spotify have gone all out with advertising to premium subscribers. If you have a look at their advertising programs there’s a whole load of tools that record companies can pay for to advertise music and concerts to premium users via popups.

They’re trying to double dip by selling an ad free service and then push ads or “personalized recommendations” to those same subscribers. I’m sure someone has done the math that revenue from premium advertising will be greater than the lost premium users.

We need to get some of the tech press in on this.

[fivezeroone]

I'm so close to cancelling my plan. After more than 10 years now...

   

 

[NotJohnBoy]

I switched from being on Spotify over a decade to Tidal and there are no pop up sponsored recs so far  or concert recs. Don’t think they have podcasts but the algorithm for daily mixes is pretty similar.