Plan
Premium
Country: UK
Device
Iphone6s plus/ echo dot / alexa
My Question or Issue
I’m trying to link my account with my alexa. I go into the app, clink link put in my details and every time it just says “oops, something went wrong. Please try again” nothing on the help pages has helped. I’ve reinstalled both apps, changed my password. Rebooted the echo. Deactivated the echo completely and then re set it up. I’ve run out of things to try!
Hey there @MegW,
Thanks for reaching out to us and welcome to the Community 🙂
We suggest following the steps below to unlink your Spotify account from the Alexa:
Once you've unlinked it, try linking it again to the speaker.
If that doesn't help, make sure you reach out to Amazon. The folks there can take a look and help you further.
Keep us posted! If you have questions, you know where to find us.
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