Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56712 Views

7 replies

4 likes

  • 56712 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

listeningbingbong

Visitor

37556 Views

211 replies

18 likes

Other
  • 37556 Views
  • 211 replies
  • 18 likes

Superuser Contribution Song not playing from the first song from playlist

PlanPremiumCountryMalaysiaDeviceAsus ZenbookOperating SystemWindows 10My Issue1. Whenever I rearrange my songs according to the dates (newest to oldest) in my album, after double-clicking the album, it would still play from the bottom, which is the d...

Casual Listener

Plan Premium Country Malaysia Device Asus Zenbook Operating System Windows 10 My Issue 1. Whenever I rearrange my songs according to the dates (newest to oldest) in my album, after doubl...

Mario

Spotify Legend

522 Views

1 replies

0 likes

Other
  • 522 Views
  • 1 replies
  • 0 likes

Coronavirus songs

Hi All, I hope you are all staying safe during what can only be described as a pretty terrible time. I wanted to share some thoughts with everyone on the growing number of corona related songs popping up on Spotify at the moment. I am not someone who...

Visitor

Hi All,   I hope you are all staying safe during what can only be described as a pretty terrible time.   I wanted to share some thoughts with everyone on the growing number of corona re...

281 Views

0 replies

0 likes

Other
  • 281 Views
  • 0 replies
  • 0 likes

[Android][Connect] Disable jvc car stereo app pop up

Stereo at work doesnt have bluetooth so i plug my phone via usb so i can use play pause prev next. Problem is every single time i plug it in, this pop up comes along messes the spotify playback etc. Any way to disable this and auto open spotify and a...

Gig Goer

Stereo at work doesnt have bluetooth so i plug my phone via usb so i can use play pause prev next. Problem is every single time i plug it in, this pop up comes along messes the spotify playback etc. ...

1099 Views

0 replies

0 likes

Android
Connect
  • 1099 Views
  • 0 replies
  • 0 likes

Superuser Contribution kept playing the first track after playing other songs

Hi, I have encountered a problem while using Spotify. No matter which songs I clicked to play in the "liked songs" album, it seems to play back to the first song in the 'liked songs" album after that song has finished playing. I have tried to uninsta...

Casual Listener

Hi, I have encountered a problem while using Spotify. No matter which songs I clicked to play in the "liked songs" album, it seems to play back to the first song in the 'liked songs" album after that...

Ivan

Spotify Legend

457 Views

1 replies

0 likes

Music
  • 457 Views
  • 1 replies
  • 0 likes

Can't scroll to the bottom of playlist

PlanFreeCountryUnited StatesDeviceVizio TVOperating SystemAmazon Fire TV Stick My Question or IssueWhen I use the Spotify app on my Fire Stick, I'm unable to scroll to the bottom of a long playlist. When I get at least halfway through the warning "So...

Visitor

Plan Free Country United States Device Vizio TV Operating System Amazon Fire TV Stick    My Question or Issue When I use the Spotify app on my Fire Stick, I'm unable to scroll to ...

795 Views

0 replies

0 likes

TV
  • 795 Views
  • 0 replies
  • 0 likes

Superuser Contribution Google Hub & Speaker group playback cuts out/buffering

Streaming Spotify through Google Home speaker groups (Mix of Google Home, Nest Mini, Nest hub, and Nest Hub Max) often cuts out. Hubs will show the progress bar "buffering" and Google Home & Minis will cut in and our intermittently. Only started ~2 w...

Visitor

Streaming Spotify through Google Home speaker groups (Mix of Google Home, Nest Mini, Nest hub, and Nest Hub Max) often cuts out. Hubs will show the progress bar "buffering" and Google Home & Mini...

Enok

Visitor

2713 Views

2 replies

0 likes

  • 2713 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liked Playlist Queue Repeating From the beginning after 50 songs

My liked songs playlist has around 1000+ songs but the queue has a bug where after 50 songs it'll glitch out and start the queue from the top again. I've tried reinstalling, logging in and out and trying different platforms (desktop, web-player and m...

Casual Listener

  My liked songs playlist has around 1000+ songs but the queue has a bug where after 50 songs it'll glitch out and start the queue from the top again. I've tried reinstalling, logging in and ou...

Piano123

Newbie

5065 Views

4 replies

0 likes

Music
  • 5065 Views
  • 4 replies
  • 0 likes

Superuser Contribution My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up.  I also tried searching for it with the first word only and it still does not come up.&nbs...

delope123

Newbie

24614 Views

10 replies

3 likes

Other
  • 24614 Views
  • 10 replies
  • 3 likes

Superuser Contribution Links to playlists not working in web player

PlanPremiumCountryUSDeviceChromebookOperating System My Question or IssueWhen I try to open a link to a playlist in chrome web player, it just takes me to my home page with the link still in the address bar. I used to be able to open links to playlis...

Visitor

Plan Premium Country US Device Chromebook Operating System     My Question or Issue When I try to open a link to a playlist in chrome web player, it just takes me to my home page ...

Ivan

Spotify Legend

430 Views

1 replies

0 likes

Other
  • 430 Views
  • 1 replies
  • 0 likes

Alexa not playing Spotify ‘Song radio’

When using the Spotify app, when I select a song to play, Spotify will play other similar songs (chosen automatically) afterwards. It’s called ‘Song radio’. I love this feature. I have an Alexa-enabled Sonos speaker and would like Spotify to play oth...

Visitor

When using the Spotify app, when I select a song to play, Spotify will play other similar songs (chosen automatically) afterwards. It’s called ‘Song radio’.  I love this feature. I have an Al...

XXPepper

Casual Listener

6732 Views

1 replies

0 likes

  • 6732 Views
  • 1 replies
  • 0 likes

Superuser Contribution Echo Dots missing in Spotify in app Cast To Device for under family accounts

PlanPremium FamilyCountryUSDeviceweb, Samsung Galaxy 9, Samsung Galaxy 10, iPhone 8, Echo Dot 2, Echo Dot 3, Echo ShowOperating SystemiOS 10, Android , Windows 10 My Question or IssueSpotify Family Primary account: Spotify-AAmazon Alexa linked for vo...

Visitor

Plan Premium Family Country US Device web, Samsung Galaxy 9, Samsung Galaxy 10, iPhone 8, Echo Dot 2, Echo Dot 3, Echo Show Operating System iOS 10, Android , Windows 10   My Question o...

trumpet78

Newbie

12942 Views

4 replies

4 likes

Premium for Family
  • 12942 Views
  • 4 replies
  • 4 likes

Play audiobooks with Google assistant

PlanPremiumCountryGermany My Question or IssueHey,when I ask my Google home speaker to play a german audiobook for kids (like Benjamin Blümchen or Bibi Blocksberg or Die drei ???), Spotify only plays the actually most popular title of the artist. I t...

Visitor

Plan Premium Country Germany   My Question or Issue Hey, when I ask my Google home speaker to play a german audiobook for kids (like Benjamin Blümchen or Bibi Blocksberg or Die drei ???),...

Not applicable

1125 Views

2 replies

0 likes

Other
  • 1125 Views
  • 2 replies
  • 0 likes

Solved!! The release date about in South Korea

PlanFreeCountrySouth KoreaMy Question or IssueI heard about the news that Spotify will launch in South Korea during this year (13.02.2020), and I have very appreciated the news.I'm still waiting for the available day in South Korea,so I want to know ...

Visitor

Plan Free Country South Korea My Question or Issue I heard about the news that Spotify will launch in South Korea during this year (13.02.2020), and I have very appreciated the news. I'm still ...

MattSuda

Spotify Star

2462 Views

2 replies

1 likes

Other
  • 2462 Views
  • 2 replies
  • 1 likes

Superuser Contribution Auto shuffle/choose song

Hello, i have been having trouble with connecting my spotify to my google home mini ( first version ) every time that its connected the spotify app or the google mini would choose songs on its own as long as there is multiple songs. Once the song is ...

Visitor

Hello, i have been having trouble with connecting my spotify to my google home mini ( first version ) every time that its connected the spotify app or the google mini would choose songs on its own as...

Szarkee

Regular

1175 Views

2 replies

0 likes

Connect
Music
Other
  • 1175 Views
  • 2 replies
  • 0 likes

Solved!! Sign in problems garmin smartwatch

Hi All, Yesterday I have purchased Spotify Premium Family in order to stream music onto my garmin fenix 5s plus smartwatch. However, after downloading the spotify app from Garmin Connect IQ store and trying to sign in after just following the steps, ...

Casual Listener

Hi All,   Yesterday I have purchased Spotify Premium Family in order to stream music onto my garmin fenix 5s plus smartwatch. However, after downloading the spotify app from Garmin Connect IQ ...

Sn0wcone

Casual Listener

24986 Views

14 replies

6 likes

Connect
Other
  • 24986 Views
  • 14 replies
  • 6 likes

Standalone mode on Galaxy active2

PlanPremiumCountryUnited States DeviceSamsung Galaxy active 2 Operating SystemAndroid My Question or IssueHi I'm trying to reconnect my galaxy active 2 to spotify after I changed my password on my phone (galaxy 9). It will now only play in remote set...

Visitor

Plan Premium Country United States  Device Samsung Galaxy active 2  Operating System Android    My Question or Issue Hi I'm trying to reconnect my galaxy active 2 to spo...

527 Views

0 replies

0 likes

Samsung
  • 527 Views
  • 0 replies
  • 0 likes

Solved!! Playlists that infringe on copyright

I represent HardDrive Radio with Lou Brutus. We have 2 radio shows, one that is just called HardDrive and one that is HardDrive XL. The shows are owned by United Stations Radio Networks. We have had several issues with people on Spotify creating play...

Regular

I represent HardDrive Radio with Lou Brutus.  We have 2 radio shows, one that is just called HardDrive and one that is HardDrive XL.  The shows are owned by United Stations Radio Networks.&...

Keanu_C

Community Legend

1126 Views

1 replies

0 likes

Other
  • 1126 Views
  • 1 replies
  • 0 likes

Missing bar?

A couple days ago, the bar that shows the length of the song isn't showing up anymore. Like, it's totally cut off so I can't move what place of the song I want to listen anymore. Has anyone else had this problem? It was clearly visible before, I don'...

Casual Listener

A couple days ago, the bar that shows the length of the song isn't showing up anymore. Like, it's totally cut off so I can't move what place of the song I want to listen anymore. Has anyone else had ...

Keanu_C

Community Legend

626 Views

3 replies

0 likes

Music
  • 626 Views
  • 3 replies
  • 0 likes

Web Player scaling does not work as it should

My Question or IssueScaling of web player page has never been good but now after latest update to page it's quite unusable. I use Spotity as narrow as possible on screen since I need most of the screen for different purposes but I also would like to ...

Casual Listener

My Question or Issue Scaling of web player page has never been good but now after latest update to page it's quite unusable. I use Spotity as narrow as possible on screen since I need most of the sc...

Proffa

Casual Listener

469 Views

1 replies

0 likes

Music
  • 469 Views
  • 1 replies
  • 0 likes

German podcasts and music in Daily Drive on the 1st/2nd of April - April fools or bug?

PlanPremiumCountryNO DeviceLaptop Operating SystemWindows 10 My Question or IssueThe daily drive podcasts and songs got replaced by german podcasts on the second of april for me. Is this an April fools thing or a mistake? The daily drive isn't displa...

Roadie

Plan Premium Country NO   Device Laptop   Operating System Windows 10   My Question or Issue The daily drive podcasts and songs got replaced by german podcasts on the secon...

466 Views

0 replies

0 likes

Other
  • 466 Views
  • 0 replies
  • 0 likes