Canada
Device
(iPhone 11 Pro)
Operating System
(iOS 13.3.1)
My Question or Issue
Hey there @Ralph319!
Welcome to the Community and thanks for reaching out about this.
Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove any old files that might be causing issues.
Give your device a quick restart as well before you open the newly installed app.
If that doesn't solve it, could you try connecting to a different network to see if that makes a any difference for you? For example you could create a hotspot on your phone and use that network.
Keep us in the loop and feel free to come back to us if you have any more questions.
This has been broken for 6+ months.
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