Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I cannot have 30 minutes of uninterrupted listening although I have watched the advertisements

I cannot have 30 minutes of uninterrupted listening although I have watched the advertisements

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I cannot have 30 minutes of uninterrupted listening even though I have watched the ads. A few days ago, I pressed 'no thanks' when the 'watch this video to get 30 minutes of uninterrupted listening' ad appeared before the songs started. Starting from that moment, many advertisements appeared after a few songs were played every time. Hence, I can't have 30 minutes of ad free listening as advertisements will play automatically after every few songs. Please help me to fix this issue so that I have 30 minutes of uninterrupted listening after I played the 'watch this video to get 30 minutes of uninterrupted listening' ad. Thank you. 

Reply
0 Replies

Suggested posts