Issue with empty playlists on network devices (tv, network hifi players, other network devices)

[NETR]

Something is changed in Spotify api recently, because I cannot get Playlists on my Marantz. Loging out, factory reset deos not help. Playlists show empty.

Spotify - fix this asap, as I will be quiting premium if I cannot play it on my hifi stereo.

[caros2015]

Hello,

they fixed it today. It works again! The support I got from Spotify was very good. Thank you.

[nostratosphere]

For me it works again as wel TOPS!! Just a week without spotify...

Needed to refresh twice but then the playlist was there again. Still I am very curious about the cause.

[nostratosphere]

Works !

[Leslea]

Mine is working too! very happy just in time for the weekend 🙂

[Havana]

Yay. It's working again!

So Happy

[jjhmx]

Hello,

Indeed, my playlists come back but it's still that long. More than a minute on my Denon Ceol Rcd-N8. In addition, all the playslists are incomplete, missing "Discover Weetly", "Your top song 2016"

[co36]

works !!

Cool!

[husseinm-72]

I still have the same issue as of today, I have Marantz M-CR610

[shavir]

What did they do fix the issue? My sr6007 still shows no playlist, says empty.

[husseinm-72]

Mine is not fixed either. I am following up with the spotify care team. probably do the same thing and open a ticket with them

https://www.facebook.com/SpotifyCares/

[Leslea]

I'm not really sure, they didn't share the root cause; however a number of us affected assumed it was an issue with their API.

[Leslea]

There was a Maranzt firewall update at the weekend, I updated mine and all fine - perhaps you need to do that if you haven't already?

[husseinm-72]

Leslea, Is there a way to force this Firewall update?

Funny you mentioning that, because the problem started happening to me after I upgraded to a new firmware over the weekend (I assume this is the fire wall update you mentioned)

[gminnoch]

Same problem on Samsung full HD flat smart tv H5500, but looks great on my Samsung J5 mobile. Much prefer to listen on the tv speakers. May have to consider unsubscribing if not fixed soon.

[husseinm-72]

gminnoch

you should submit a ticket using their SpotifyCares

https://www.facebook.com/SpotifyCares/

The more complains they get the more pressure it puts on them to fix

[Leslea]

It sounds as if you have already installed the update.  I would suggest that you log the issue with Spotify, as I installed the update and I can use Spotify fine.  Also there are others on here saying they too have a problem with other makes of wi-fi devices, so it has to be a Spotify problem.  The more tickets they get the more pressure they will be under to take note and fix it!  Good luck!!

[husseinm-72]

Hi Leslea,

I already contacted SpotifyCares. After exchanging information few times, that is what we reached 😞

"Thanks for all of the info. We've let our tech team know, and they're investigating this. We don't have an exact timeline for a fix, but we'd recommend keeping an eye out for updates to the app."

[Leslea]

That's poor service - I'd take to Twitter and tweet the issue to them - @SpotigyCares - if it's a public tweet and not a DM your problem is there for all of their customers to see - it should help drive a better response.

[Leslea]

typo - meant @SpotifyCares

[husseinm-72]

I did already take it to twitter !