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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bmo1984
  • Visitor
  • 6886 Views
  • 48 replies
  • 6 likes
  • Other
  • 6886 Views
  • 48 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19069 Views
  • 9 replies
  • 2 likes
  • Other
  • 19069 Views
  • 9 replies
  • 2 likes

Devices management

Can a lock be put on family members connecting to certain devices such as £2k amps! When phone volume is maxed! A simple add and removed devices would be great.

  • Casual Listener
  • Can a lock be put on family members connecting to certain devices such as £2k amps! When phone volume is maxed! A simple add and removed devices would be great.
  • MattSuda
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 524 Views
  • 1 replies
  • 0 likes

Spotify New 2017 Web Player Interface lost my saved artist

Hi All, I am using web player.. I also have a premium account. For some reason, as I tried to check my saved artist, everything is lost! Can someone help me reolve this? Thanks!

  • Regular
  • Hi All,   I am using web player..   I also have a premium account.   For some reason, as I tried to check my saved artist, everything is lost!   Can someone help me reolve...
  • 189 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 189 Views
  • 0 replies
  • 0 likes

Update genre 'New Releases' more often

Recently took a look at the Punk New Releases page, and it's still showing releases from over 3 years ago. I think it needs to be updated and expanded a little more...

  • Newbie
  • Recently took a look at the Punk New Releases page, and it's still showing releases from over 3 years ago. I think it needs to be updated and expanded a little more...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

Sync playlist

Good evening!I have this problem: I save a song to my personal playlist on the computer and the saved music does not sync to my mobile phone download (Playlist is set to download). And when saved on the phone, the song does not appear to be played on...

  • Newbie
  • Good evening! I have this problem: I save a song to my personal playlist on the computer and the saved music does not sync to my mobile phone download (Playlist is set to download). And when saved o...
  • 192 Views
  • 0 replies
  • 0 likes
  • music
  • 192 Views
  • 0 replies
  • 0 likes

Volume Control

The new web player has a problem with the volume control. Every time I turn it down, once it goes to a new song, the volumes goes back up. It also suddenly stops and resumes the music. Can someone help me with this?

  • Regular
  • The new web player has a problem with the volume control. Every time I turn it down, once it goes to a new song, the volumes goes back up. It also suddenly stops and resumes the music. Can someone he...
  • Kalkuff
  • Regular
  • 425 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 425 Views
  • 1 replies
  • 1 likes

Rap Caviar music videos

The music videos featured on the playlist are much louder than the normal songs. This is very annoying and should be fixed.

  • Newbie
  • The music videos featured on the playlist are much louder than the normal songs. This is very annoying and should be fixed. 
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Here is A great idea I just thought off

Hey Spotify, Just wanted to let you know of this great thing I just discovered. I found a photo that I took that you guys have posted as your own photo with a Discover Weekly playlist that I did not make behind it. My idea is maybe ask next time you ...

  • Casual Listener
  • Hey Spotify,  Just wanted to let you know of this great thing I just discovered. I found a photo that I took that you guys have posted as your own photo with a Discover Weekly playlist tha...
  • tclaxton3-us
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Connecting Spotify to Amazon Echo

Echo option is not showing up in my devices nor are any kind of 'find new devices' - how do I connect my spotify to my amazon echo with this feature not working for me?

  • Casual Listener
  • Echo option is not showing up in my devices nor are any kind of 'find new devices' - how do I connect my spotify to my amazon echo with this feature not working for me?
  • fabriciorsilva
  • Newbie
  • 864 Views
  • 4 replies
  • 0 likes
  • Other
  • 864 Views
  • 4 replies
  • 0 likes

New Web Player is garbage.

Why did you strip all of the functionality of the web player out? No more play queue? No more seeing how many likes a song has? No more suggested/similar songs in the bottom right? These are all features i used every day..... Please make the web play...

  • Casual Listener
  • Why did you strip all of the functionality of the web player out? No more play queue? No more seeing how many likes a song has? No more suggested/similar songs in the bottom right? These are all feat...
  • stevenmwade
  • Casual Listener
  • 1953 Views
  • 6 replies
  • 4 likes
  • 1953 Views
  • 6 replies
  • 4 likes

How come I can't view all of my artists in the new web player?

In the new version of webplayer that came out this week, it looks like they changed the "your music" function so that I'm only able to view artists I follow, not all of my artists like I can on my phone/used to in webplayer. Is there any way around t...

  • Casual Listener
  • In the new version of webplayer that came out this week, it looks like they changed the "your music" function so that I'm only able to view artists I follow, not all of my artists like I can on my ph...
  • frank883
  • Casual Listener
  • 1275 Views
  • 2 replies
  • 1 likes
  • Web Player
    Windows
  • 1275 Views
  • 2 replies
  • 1 likes

Partial albums are not showing.

I just got the updated version of the Web Player. I don't mind the new UI, but one thing I did notice is that I can't access partily filled albums from the 'Albums' page. Quite a few of the artists I originally had havealso gone missing. However, the...

  • Newbie
  • I just got the updated version of the Web Player. I don't mind the new UI, but one thing I did notice is that I can't access partily filled albums from the 'Albums' page. Quite a few of the artists I...
  • 300 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 300 Views
  • 0 replies
  • 0 likes

Solved!! How to "train" Discover Weekly?

Is there any way of resetting Discover Weekly algorithms? I spent close to a year actively not listening to any djent, death metal or modern prog rock on Spotify in an attempt to re-train this feature because practically all the recommendations I was...

  • Newbie
  • Is there any way of resetting Discover Weekly algorithms? I spent close to a year actively not listening to any djent, death metal or modern prog rock on Spotify in an attempt to re-train this featur...
  • MartinStoichkov
  • Community Legend
  • 2861 Views
  • 1 replies
  • 0 likes
  • 2861 Views
  • 1 replies
  • 0 likes

Spotify web Player (play.spotify.com) redirects to open.spotify.com

The Spotify web Player is redirecting to the Open.Spotify.com player, Most of my music is not really showing up in Albums. I don't want to download the desktop version as it is easier to use in my browser, most of the time I am working on a Chromeboo...

  • Newbie
  • The Spotify web Player is redirecting to the Open.Spotify.com player,   Most of my music is not really showing up in Albums.   I don't want to download the desktop version as it is easi...
  • takbok
  • Regular
  • 641 Views
  • 1 replies
  • 4 likes
  • Web Player
  • 641 Views
  • 1 replies
  • 4 likes

Complete Playlists greyed out

For some reason, complete playlists, 300+ in each are greyed out when I try to cast them through my chromecast device (found) on my phone, and when I play (cast) through my laptop using the spotify web player. On my phone app, when I choose that part...

  • Casual Listener
  • For some reason, complete playlists, 300+ in each are greyed out when I try to cast them through my chromecast device (found) on my phone, and when I play (cast) through my laptop using the spotify w...
  • MattSuda
  • Spotify Star
  • 4776 Views
  • 1 replies
  • 0 likes
  • Other
  • 4776 Views
  • 1 replies
  • 0 likes

Audio Book: Tracks suddenly disappeared

All sudden all tracks from my audio book I just have listened were gone. After one week now half of them are back in white (playable) but the rest stays grey (unplayable). Strange. I have installed the spotify app again and I have tried it on my desk...

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  • Casual Listener
  • All sudden all tracks from my audio book I just have listened were gone. After one week now half of them are back in white (playable) but the rest stays grey (unplayable). Strange. I have installed t...
  • MattSuda
  • Spotify Star
  • 1624 Views
  • 1 replies
  • 2 likes
  • Other
  • 1624 Views
  • 1 replies
  • 2 likes

Annoying Emails

Can you stop sending emails that say "my favourite artists" or "the bands you love". Some of them I've never even heard of, others, I may have listened to once or twice. That doesn't make them my favourites, or bands "I love".

  • Newbie
  • Can you stop sending emails that say "my favourite artists" or "the bands you love".  Some of them I've never even heard of, others, I may have listened to once or twice.  That doesn't make...
  • MattSuda
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Facebook "Music Stores" feature

Facebook has a great embed feature when you post a Spotify link that they call "Music Stores." It allows you to play a 30 second preview of a song without leaving the Facebook app or opening spotify. My question is, do these "previews" count towards ...

  • Newbie
  • Facebook has a great embed feature when you post a Spotify link that they call "Music Stores." It allows you to play a 30 second preview of a song without leaving the Facebook app or opening spotify....
  • MattSuda
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Other
  • 287 Views
  • 1 replies
  • 0 likes

Can't Collaborate

When I click add to playlist (drag and drop R.I.P.), I don't seem to be able to add to collaborative playlists. This a bug or just another feature removed from Web Player? y u do dis

  • Casual Listener
  • When I click add to playlist (drag and drop R.I.P.), I don't seem to be able to add to collaborative playlists. This a bug or just another feature removed from Web Player?   y u do dis
  • 364 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 364 Views
  • 0 replies
  • 0 likes