Manual changes to the queue are wiped when changing devices

[Kubs7pl]

Edit: Okay, I think from yesterday there is a change. Now only deleted songs from queue go back to the front of the queue. Below video of example of switching between devices.

[Vasil]

Hey @Kubs7pl,

We moved your post to a new thread as it seems to no longer be related to the original issue that was presented there, hope you don't mind.

If we understand correctly, what you're experiencing is that, upon device change or exiting the app, some of the already played songs queue back up as shown in the video recording.
If this is so, what we're wondering is if this also happens when you exit the app without changing the devices.

From what we're seeing from your previous posts in this thread, you've tried changing your device, changing the account on your device, as well as reinstalling and nothing has helped so far.

In that case what we'd like to know is if this behaviour happens only when you're using one specific internet connection, or when utilizing an e.g. hotspot as well. And, because you've mentioned that this behaviour happens regardless of the device tested or account used - could you tell us more about the devices you've tested this with?
You've mentioned the app version 1.2.73. on your PC and 9.0.84. on your iPhone 13, but have you attempted using a different combination of devices as well? Does the outcome remain the same and what have the devices been?

If we got things wrong on our end and we're misunderstanding the issue or the troubleshooting attempted so far, don't hesitate to let us know. We'll do our best to get to the bottom of this.

Many thanks!

[Kubs7pl]

I will repeat once again beacuse I think situation change everyday. Yesterday I said that when I switch between devices only deleted songs from queue stays. Now I don't know, again a bug back? This is happening when I'm connected by the wifi to my pc and I switch to my mobile or the other way around. I have never tried other internet connection. I only tried other PC. It is important to emphasize that I already had the same problem, but it disappeared after a few weeks and now it has been months. Maybe you think it depends on the devices, but over time it seems to me that it doesn't.

[Kubs7pl]

To be clear, with bug again I mean that yesterday that was even good but today it's again like earlier. After switching all songs back, doesn't matter if they was deleted or not. Same when you close and open app.

[AlejaR]

Hey there @Kubs7pl,

Thanks for all the info you kindly sent us so far. 

We really appreciate all the info you've sent, it helped us a lot while trying to narrow down this behavior:

• Since you mentioned you haven't tried a different connection, would you mind giving it a go? If possible, you can create a hotspot with the cellular data of your mobile device to connect your devices and see how it goes.
• We'd also like to check, do you use a VPN service? If yes try disabling it or setting Spotify up as an exception, to see if that makes any difference. 
• Does this happen while using a different account? You can ask for the account of a relative or a friend to open it on your device and check.

Additionally, we'd like to make sure we have the most recent info of the devices in which you noticed this behavior. Please send us:

• The exact Spotify version you're running on the affected devices.
• Are you using the shuffle feature? If yes, does this happen when it's disabled?

Keep us in the loop!

[Kubs7pl]

PC (desktop computer): 1.2.74.477.g3be53afe, today was update

Mobile (iPhone 13 Pro): 9.0.86.1354

I currently have no way to check switching between devices on a different connection.

I don't use VPN.

I used a different account on my computer and phone to test switching between devices, it didn't work properly.

With update NOW app works fine, with fine I mean when you switch devices only deleted song come back to queue but the difference is that on PC they are selected together and can be easily removed from the queue (this is new). It's not the same as it was before this whole bug happened.but I still have concerns that the next day or later the problem will return as it was.

[AlejaR]

Hey there @Kubs7pl,

Thanks for your reply. 

We'd like to gather a few details more:

• We noticed you mentioned in the previous thread that this was happening when using shuffle. Are you using shuffle and, if yes, does this happen when the feature is disabled?
• Does this happen when playing a specific playlist?
• Just to confirm, have you noticed if the same happens if you use the web player?

Keep us in the loop!

[Kubs7pl]

- This happens on every playlist

- This happens when shuffle is turned off

- I don't know what about web player beacuse I use a lot of local files

[Maria]

Hey @Kubs7pl,

Thanks for following up with more details - we appreciate your efforts on this!

As a heads-up, as we're trying to replicate the exact steps and behavior you're describing from our end, it's possible that it's related to the current setup. However, to make sure we're on the same page, as you mention that the songs are selected together on the PC, could you confirm how you remove the songs once they're added back to the queue? 

For example, does the Clear queue button appear for the songs that are together? Or is it that they appear one after another, in one line? Feel free to include another video showing how things look for you, just make sure to mask any personal info.

We'll keep an eye out for your reply!

[Kubs7pl]

It's just that songs removed from the queue appear at the top of the queue and are selected as if I had selected each of them with Ctrl, so I can right-click and delete them all. But I think this option disappeared today and they are not selected.

[Maria]

Hey there @Kubs7pl, thanks for confirming!

All the details you've sent have been very helpful. We had another look into this, and as the app behavior seem to change sporadically, it's likely related to the setup. It's worth trying with another network to see if it improves, however, we cannot guarantee the app performance in this case.

We've passed the info on to the right team so they can have a closer look as well, but we're afraid we're unable to provide a specific timeframe for if or when this will be fixed. In the meantime, we recommend keeping both the app, as well as the devices OS, up-to-date.

Thanks again for your collaboration on this. We're just a post away if anything else appears!

Take care 💚

[Kubs7pl]

It worked as I described earlier for maybe 2 days and now it's as bad as before. I thought this was close to solving the problem. I'll keep waiting, but it makes so little sense why this is happening that I doubt it.