Help Wizard

Step 1


Music constantly stopping everyday 1 second

Music constantly stopping everyday 1 second




 Czech Republic


PlayStation 4, Samsung Smart TV

Operating System

PS4 OS, Tizen


My Question or Issue

Hello Spotify,


I have a problem since today re-login. All my saved music is stopping each 1 second. Tested on mentioned devices. Could you help me please? As this started after re-login, I think something happened with my account.


Thank you.


Best regards,


3 Replies

Hey @ulmi91.


Thanks for getting in touch!


If we understand correctly, your music is playing intermittently. Both on your mobile device as on your TV. Could you try to do a quick reinstallation on both of your devices? Try to reboot your router as well as this might help.


If it doesn't help then it does sound like a device related issue but to find out for sure we'd like to ask you if you could try out a different account. For example from a friend or family member. If their account works we can be fairly certain that it's a device issue.


Hope the reinstallation will help. Let us know if we can help you further.


Have a nice day.


Thank you for your feedback.

Fortunately my problem disappeared next day. Both cases were on my Smart TV
in Smart TV app and PlayStation 4 app.

Thank you once again!

Hey @ulmi91.


Glad to hear it's all fixed!


Let us know if you have any other questions - we'll be right here.



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