Plan
Free
Country
Czech Republic
Device
PlayStation 4, Samsung Smart TV
Operating System
PS4 OS, Tizen
My Question or Issue
Hello Spotify,
I have a problem since today re-login. All my saved music is stopping each 1 second. Tested on mentioned devices. Could you help me please? As this started after re-login, I think something happened with my account.
Thank you.
Best regards,
Ulmi91
Hey @ulmi91.
Thanks for getting in touch!
If we understand correctly, your music is playing intermittently. Both on your mobile device as on your TV. Could you try to do a quick reinstallation on both of your devices? Try to reboot your router as well as this might help.
If it doesn't help then it does sound like a device related issue but to find out for sure we'd like to ask you if you could try out a different account. For example from a friend or family member. If their account works we can be fairly certain that it's a device issue.
Hope the reinstallation will help. Let us know if we can help you further.
Have a nice day.
Hey @ulmi91.
Glad to hear it's all fixed!
Let us know if you have any other questions - we'll be right here.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…
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