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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • EMilde
  • Visitor
  • 3477 Views
  • 25 replies
  • 6 likes
  • Other
  • 3477 Views
  • 25 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18173 Views
  • 8 replies
  • 2 likes
  • Other
  • 18173 Views
  • 8 replies
  • 2 likes

Superuser Contribution How to get Spotify premium to shuffle play like the free version?

I recently upgraded to premium and I loved the shuffle play feature of the free version as I'd go to play and song and it would rotate through loads of artists that are similar as well as playing the artist I've selected. Now I go to the artists page...

  • Newbie
  • I recently upgraded to premium and I loved the shuffle play feature of the free version as I'd go to play and song and it would rotate through loads of artists that are similar as well as playing the...
  • Jemi
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local File unavailable

One of the local files I recently added disappeared from my playlists. I played it once fine then it was gone. I can see it in my queue but it's completely greyed out. I added others at the same time and they're fine

  • Newbie
  • One of the local files I recently added disappeared from my playlists. I played it once fine then it was gone. I can see it in my queue but it's completely greyed out. I added others at the same time...
  • Jemi
  • Spotify Legend
  • 783 Views
  • 1 replies
  • 0 likes
  • Other
  • 783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song on wrong artist's page

Hello, I was listening to the Death Metal / Melodic Black Metal artist called 'Dawn'. This is the link to their Spotify: https://open.spotify.com/artist/26QI3eOxUdcWfTwEGJyslB?si=zrCYldjITLatV75HfX_2qw I saw that a song called 'tie a yellow ribbon ro...

  • Regular
  • Hello,   I was listening to the Death Metal / Melodic Black Metal artist called 'Dawn'.   This is the link to their Spotify:    https://open.spotify.com/artist/26QI3eOxUd...
  • Jemi
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • music
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need Help linking accounts

Hey so I got spotify and made an account via linked with facebook and now I can't seem to log into spotify on my Xbox one using facebook, I used my log in and password and it doesn't work I need help please!.

  • Newbie
  • Hey so I got spotify and made an account via linked with facebook and now I can't seem to log into spotify on my Xbox one using facebook, I used my log in and password and it doesn't work I need help...
  • Jemi
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution unrecognized web player (firefox) ?

unrecognized web player (firefox) ?just find it in my list of devices. im not sure what platform it is on. i don't use firefox at all. I just went to my account and signout on all devices. and it's still there. play on it couldnt hear anything creepy

  • Regular
  • unrecognized web player (firefox) ? just find it in my list of devices. im not sure what platform it is on. i don't use firefox at all.   I just went to my account and signout on all device...
  • Jemi
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Unplayable Songs?

Hi!I'm a Premium subscriber, but some songs are simply unplayable.For example, Jonathan David Helser's No Longer Slaves is shown as unplayable in my account, but plays in other accounts.Anyone able to help me on this?Thank you!

  • Newbie
  • Hi! I'm a Premium subscriber, but some songs are simply unplayable. For example, Jonathan David Helser's No Longer Slaves is shown as unplayable in my account, but plays in other accounts. Anyone ...
  • Jemi
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Other
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs can't be played

Hello everyone, a few weeks ago, I created a playlist with music of the 80s and 90s. But yesterday, I recognized that some of the songs in it are grey and can't be played.You can check out here what I mean, for example songs like "The Look Of Love" f...

  • Newbie
  • Hello everyone,   a few weeks ago, I created a playlist with music of the 80s and 90s. But yesterday, I recognized that some of the songs in it are grey and can't be played. You can check out...
  • Jemi
  • Spotify Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 653 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apps say I am offline - cannot use Spotify

My app say I am offline and therefore I cannot use Spotify. I am not offline. I have reinstalled and nothing works. Interesting note, my account says free and my app say premium.

  • Newbie
  • My app say I am offline and therefore I cannot use Spotify.  I am not offline.  I have reinstalled and nothing works.  Interesting note, my account says free and my app say premium.
  • Jemi
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • Other
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution One trac at a time

What is the problem when Spotify Premium only plays one trac at a time? I have to press play-button after each song... This problem has continued for weeks, the program is reinstalled and does not help. Proviously no problem. There is no problem with...

  • Newbie
  • What is the problem when Spotify Premium only plays one trac at a time?  I have to press play-button after each song... This problem has continued for weeks, the program is reinstalled and ...
  • Jemi
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution web player facebook login black screen problem

im already logged in spotify.com but open.spotify.com says log in with spotify again and when i clicked that button shows a popup screen then disappears. open.spotify.com/login writes in adress bar and screen is black. What will we solve this?i wanna...

  • Casual Listener
  • im already logged in spotify.com but open.spotify.com says log in with spotify again and when i clicked that button shows a popup screen then disappears. open.spotify.com/login writes in adress bar a...
  • Jemi
  • Spotify Legend
  • 779 Views
  • 1 replies
  • 0 likes
  • 779 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix with Completely Unfamiliar Music/Artists

Recently two out of my six Daily Mixes have been used up by music/artists/genres I have never listened to before, mostly ambient music. Both Daily Mix 2 (screenshot) & Daily Mix 3 are the affected ones on my account. Any idea why this is? And is ther...

  • Newbie
  • Recently two out of my six Daily Mixes have been used up by music/artists/genres I have never listened to before, mostly ambient music.  Both Daily Mix 2 (screenshot) & Daily Mix 3 a...
  • Jemi
  • Spotify Legend
  • 659 Views
  • 1 replies
  • 0 likes
  • Other
  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs limit

Cannot add any new music. I have reached my 10,000 song limit in my library even though I'm a premium customer. Apple has a limit of 100,00 while Amazon has a 250,000 limit. However, some pretty good music. Guess I'll just have to buy them and take t...

  • Regular
  • Cannot add any new music.  I have reached my 10,000 song limit in my library even though I'm a premium customer.  Apple has a limit of 100,00 while Amazon has a 250,000 limit.  However...
  • Jemi
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song Limit

Hi! I just signed up for Spotify Unlimited. I went in an immediate downloading frenzy and started downloading a good amount of songs. The problem is it says I’ve reached maximum downloads and I’m pretty sure I’ve only downloaded around 2,000 songs an...

  • Visitor
  • Hi! I just signed up for Spotify Unlimited. I went in an immediate downloading frenzy and started downloading a good amount of songs. The problem is it says I’ve reached maximum downloads and I’m pre...
  • Jemi
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

How can I follow artists in Spotify (using the Web Player)

PlanPremiumCountryUSDeviceMacbook Pro 2017Operating SystemMacOS 10.13.6 My Question or IssueHow can I follow artists in Spotify (using the Web Player)?

  • Casual Listener
  • Plan Premium Country US Device Macbook Pro 2017 Operating System MacOS 10.13.6   My Question or Issue How can I follow artists in Spotify (using the Web Player)?  
  • robertsc
  • Casual Listener
  • 814 Views
  • 2 replies
  • 0 likes
  • 814 Views
  • 2 replies
  • 0 likes

Get any track to your private spotify playlist

Have you ever wondered how to get a remix you found on youtube to your spotify playlist when it does not exist on spotify? I'm going to tell you how you can do this! THIS NEEDS TO BE DONE ON THE COMPUTER! First off you need the mp3 for the song. Down...

  • Composer
  • Have you ever wondered how to get a remix you found on youtube to your spotify playlist when it does not exist on spotify?   I'm going to tell you how you can do this! THIS NEEDS TO BE DONE ON...
  • Jose_M
  • Spotify Star
  • 551 Views
  • 1 replies
  • 1 likes
  • Other
  • 551 Views
  • 1 replies
  • 1 likes

Superuser Contribution dont play on chrome - why

PlanFreeCountry GermanyDeviceDesktop ChromeOperating SystemWin10 Pro 64 My Question or Issue Hi!I can login in the Webplayer. But if i play a song the player say: "Your Browser is not supported". I use the newest Chrome Version **bleep**.0.3497.100 (...

  • Casual Listener
  • Plan Free Country  Germany Device Desktop Chrome Operating System Win10 Pro 64   My Question or Issue  Hi! I can login in the Webplayer. But if i play a song the player say:...
  • onestranger1
  • Casual Listener
  • 446 Views
  • 4 replies
  • 0 likes
  • Other
  • 446 Views
  • 4 replies
  • 0 likes

Genres & Moods trouble

PlanPremiumCountry - U.S. My Question or Issue On my large screen TV, inside Spotify, I am unable to get to any of the playlists under "Genres & Moods." I can click on an icon, such as Country or Latin, but nothing further shows up. I used to be able...

  • Newbie
  • Plan Premium Country - U.S.    My Question or Issue  On my large screen TV, inside Spotify, I am unable to get to any of the playlists under "Genres & Moods."  I can clic...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Superuser Contribution Collaboration playlist contains different songs for different people

PlanPremiumCountry AustraliaDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or Issue Hi, My partner has started a collaboration playlist which im subscibed to however she sees less songs on it than me. This seems to have occured since she chang...

  • Newbie
  • Plan Premium Country  Australia Device iPhone 8 Plus Operating System iOS 11   My Question or Issue   Hi,   My partner has started a collaboration playlist which im s...
  • meahtenoha
  • Spotify
  • 473 Views
  • 2 replies
  • 0 likes
  • Other
  • 473 Views
  • 2 replies
  • 0 likes

Spotify Web Player - Account Name Off Center

Hi, On the Web Player, if you click your name to view the main profile menu, the name is off center. I'm not sure if others have this issue, but it could be a relatively simple fix.Account name off center

name_off_center.png
  • Newbie
  • Hi,   On the Web Player, if you click your name to view the main profile menu, the name is off center. I'm not sure if others have this issue, but it could be a relatively simple fix. Account...
  • 347 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 347 Views
  • 0 replies
  • 0 likes