Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • nyfel
  • Casual Listener
  • 2414 Views
  • 21 replies
  • 6 likes
  • Other
  • 2414 Views
  • 21 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17857 Views
  • 8 replies
  • 2 likes
  • Other
  • 17857 Views
  • 8 replies
  • 2 likes

Superuser Contribution Saved albums/songs show as unsaved in search results and on artist profiles

PlanPremiumCountryUnited Kingdom My Question or IssueThis could be a little confusing but recently, when I search a song on Spotify, the result will come up with the right song on right album but it will be bizarrely marked as unsaved (ie. it will fr...

Library Result.JPG Search Result.JPG
  • Casual Listener
  • Plan Premium Country United Kingdom   My Question or Issue This could be a little confusing but recently, when I search a song on Spotify, the result will come up with the right song on ri...
  • Ollyjm
  • Regular
  • 1528 Views
  • 3 replies
  • 4 likes
  • Other
  • 1528 Views
  • 3 replies
  • 4 likes

Superuser Contribution Spotify Connect

PlanPremiumCountryUKDevice(iPhone 7 Plus)Operating System(iOS 11.3) My Question or IssueHi, I’ve just bought a Denon AVRX2400H like a month ago and loving it so far. Only annoying glitch is that, Spotify connect seems to have a mind of its own. I cou...

  • Newbie
  • Plan Premium Country UK Device (iPhone 7 Plus) Operating System (iOS 11.3)   My Question or Issue Hi, I’ve just bought a Denon AVRX2400H like a month ago and loving it so far. Only ann...
  • Jemi
  • Spotify Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • Denon
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sonos and Spotify

Hi I play Spotify through my sonos system and nothing else but this week I have started getting the following Error .Playback from Spotify was stopped because playback was started from another room or device. Spotify limits the number of simultaneous...

  • Newbie
  • Hi I play Spotify through my sonos system and nothing else but this week I have started getting the following Error .Playback from Spotify was stopped because playback was started from another room o...
  • Jemi
  • Spotify Legend
  • 767 Views
  • 1 replies
  • 0 likes
  • 767 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Alexa Connected to Spotify

I had my spotify account linked the Alexa App for an echo dot, I got premum as an entertainment pack with a phone contract. as that contract ended the subscription was cancelled and now the new contracts entertainment pack has been applpied for a new...

  • Newbie
  • I had my spotify account linked the Alexa App for an echo dot, I got premum as an entertainment pack with a phone contract. as that contract ended the subscription was cancelled and now the new contr...
  • Jemi
  • Spotify Legend
  • 816 Views
  • 1 replies
  • 0 likes
  • Connect
  • 816 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Several times a day web player logs out on its own.

PlanPremiumCountry CZDeviceDesktopOperating SystemWindows 10 (using Chrome) My Question or Issue Several times a day Spotify web player randomly logs out on its own and redirects me to login screen. When I log in I always check "keep me loged in", bu...

  • Newbie
  • Plan Premium Country  CZ Device Desktop Operating System Windows 10 (using Chrome)   My Question or Issue  Several times a day Spotify web player randomly logs out on its own...
  • Jemi
  • Spotify Legend
  • 650 Views
  • 1 replies
  • 2 likes
  • music
  • 650 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music Artist Does Not Have a Profile to Attach Metadata for a Fix

I have a stumper for someone (maybe...lol) I am trying to post a metadata mixup fix of two different artists with the same name. But wait a second before you answer I have the link in order to post the metadata link. The problem lies here:Music Artis...

  • Casual Listener
  • I have a stumper for someone (maybe...lol)   I am trying to post a metadata mixup fix of two different artists with the same name.  But wait a second before you answer I have the link in ...
  • Jemi
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Other
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Squarespace Podcast on Spotify

Hey, Does anyone know if it's possible for a podcast that's hosted on Squarespace on be shared onto Spotify? I've only ever seen this article on the Squarespace forums but it's not clear to me what they mean by "use the RSS Feed Replacement URL." Doe...

  • Newbie
  •   Hey,   Does anyone know if it's possible for a podcast that's hosted on Squarespace on be shared onto Spotify? I've only ever seen this article on the Squarespace forums but it's not c...
  • Jemi
  • Spotify Legend
  • 1730 Views
  • 1 replies
  • 0 likes
  • Other
  • 1730 Views
  • 1 replies
  • 0 likes

Artists I never listened to appear on my profile

PlanPremiumGermany DeviceiPhone SE, Macbook ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) Hello community, for a few days/weeks now Spotify shows me artists as recently played, which I've never listened to. I already tried to log off fro...

  • Newbie
  •   Plan Premium Germany   Device iPhone SE, Macbook Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hello community,   for a few days/weeks now Spot...
  • 232 Views
  • 0 replies
  • 0 likes
  • Other
  • 232 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify premium & google home

PlanFree/PremiumCountry Device Operating System My Question or Issue Have been trying for the last two hours to link my new google home to my premium account! It just WILL NOT link to anything other than Spotify free. I have tried all the solutions i...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System     My Question or Issue  Have been trying for the last two hours to link my new google home to my premium acc...
  • Jemi
  • Spotify Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium für geschlossene Gesellschaft

Hallo zusammen, Darf ich spotify für eine geschlossene Gesellschaft verwenden?Es sind nur persönlich eingeladene Gäste anwesend, die ich auch alle persönlich kenne. Ich habe nur Infos zur öffentlichen Nutzung (Gaststätte etc) gefunden. Lg

  • Casual Listener
  • Hallo zusammen,   Darf ich spotify für eine geschlossene Gesellschaft verwenden? Es sind nur persönlich eingeladene Gäste anwesend, die ich auch alle persönlich kenne.    Ich habe...
  • Jemi
  • Spotify Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Musixmatch

Good afternoon everyone, I'd like to view lyrics to my music. Am I allowed by Spotify terms to connect to and stream throughout Musixmatch? Thanks for your reply in advance

  • Composer
  • Good afternoon everyone,   I'd like to view lyrics to my music. Am I allowed by Spotify terms to connect to and stream throughout Musixmatch?   Thanks for your reply in advance 🙂
  • Jemi
  • Spotify Legend
  • 800 Views
  • 1 replies
  • 0 likes
  • Other
  • 800 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't add songs to a playlist

PlanPremiumCountryBelgium DeviceWebPlayer /One PlusOperating SystemWin 10 / Android 8.0 My Question or Issue Hi, I had to create a new spotify account because it was not possible to change / update my e-mail address for my old account.I see my old pl...

  • Casual Listener
  •   Plan Premium Country Belgium   Device WebPlayer /One Plus Operating System Win 10 / Android 8.0   My Question or Issue   Hi,   I had to create a new spotify ...
  • Trinityss
  • Casual Listener
  • 789 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 789 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Issues - Don't know original PSN account my Spotifuy is linked too.

PlanPremiumCountry CanadaDevicePlayStation 4My Question or Issue I am unsure of what Playstation Network account is link to my spotify account and I can't link my spotify account to my current PSN account without first unlinking it from the original ...

  • Newbie
  • Plan Premium Country  Canada Device PlayStation 4 My Question or Issue  I am unsure of what Playstation Network account is link to my spotify account and I can't link my spotify acco...
  • Jemi
  • Spotify Legend
  • 7455 Views
  • 1 replies
  • 3 likes
  • PlayStation
  • 7455 Views
  • 1 replies
  • 3 likes

Can't turn off shuffle on web player

PlanPremiumCountry Devicedesktop PCOperating SystemLinux My Question or Issue I can't turn off shuffle play

  • Casual Listener
  • Plan Premium Country   Device desktop PC Operating System Linux   My Question or Issue  I can't turn off shuffle play
  • Nico
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • Other
  • 396 Views
  • 1 replies
  • 0 likes

I can not play my playlists on the spotify web player for chrome

PlanFree DeviceChromebookOperating SystemChrome My Question or Issue I cannot play MY playlists on Spotify's web player and it's is really annoying. Thanks for any help!

  • Visitor
  • Plan Free   Device Chromebook Operating System Chrome   My Question or Issue  I cannot play MY playlists on Spotify's web player and it's is really annoying. Thanks ...
  • Nico
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Other
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! the app stops because the "someone" web player is activated

PlanFamilyCountrySpain Device2 diferent device Android (Samsung Galaxy mini A3 and Xiaomi Redmi Note 4X)Operating SystemSamsung Galaxy mini A3 = Android 8.0.0 (Oreo)Xiaomi Redmi Note 4X = Android 6.0 Marshmallor My Question or IssueFor days I can not...

  • Casual Listener
  • Plan Family Country Spain  Device 2 diferent device Android (Samsung Galaxy mini A3 and Xiaomi Redmi Note 4X) Operating System Samsung Galaxy mini A3 = Android 8.0.0 (Oreo) Xiaomi&n...
  • magicart
  • Casual Listener
  • 3880 Views
  • 6 replies
  • 0 likes
  • Connect
  • 3880 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sailfish OS

Being a Premium User of Spotify, I cant use it on my phone since CuteSpot stopped working. Would you please recognize SailfishOS as a third player beside iOS and Android? That would be wonderful, thank you. Further information: www.sailfishos.org

  • Newbie
  • Being a Premium User of Spotify, I cant use it on my phone since CuteSpot stopped working. Would you please recognize SailfishOS as a third player beside iOS and Android? That would be wonderful, tha...
  • Jemi
  • Spotify Legend
  • 1162 Views
  • 1 replies
  • 8 likes
  • music
    Other
    Sony
  • 1162 Views
  • 1 replies
  • 8 likes

Superuser Contribution Playlists refuse to play newly added songs in shuffle mode after playlist has many songs in it?

Plan = FreeCountry = USADevice = Macbook 2009Operating System = El CapitanBrowser = Chrome, version sixty nine (It wouldn't let me to type out the numbers here); I use the web version of Spotify on the browser. My Question or Issue:When I make a play...

  • Casual Listener
  • Plan = Free Country = USA Device = Macbook 2009 Operating System = El Capitan Browser = Chrome, version sixty nine (It wouldn't let me to type out the numbers here); I use the web version of...
  • Jemi
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • music
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança duplicada!

Bom dia, Caros, estou recebendo cobranças duplicadas em minhas faturas, aderi ao Spotify Premium e, após a liberação do Spotify Premium para estudante estão sendo cobrados ambos. O mesmo ocorre quando eu aderi o plano familiar, continuaram me cobrar ...

  • Newbie
  • Bom dia,  Caros, estou recebendo cobranças duplicadas em minhas faturas, aderi ao Spotify Premium e, após a liberação do Spotify Premium para estudante estão sendo cobrados ambos. O mesmo ocor...
  • Jemi
  • Spotify Legend
  • 659 Views
  • 1 replies
  • 0 likes
  • Other
  • 659 Views
  • 1 replies
  • 0 likes