Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6790 Views
  • 47 replies
  • 6 likes
  • Other
  • 6790 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19038 Views
  • 9 replies
  • 2 likes
  • Other
  • 19038 Views
  • 9 replies
  • 2 likes

Superuser Contribution Artist name on spotify

Hello community, I have an issue. I have a band called "Aviones de Papel" and want to make a new release of an album via the distributor RouteNote, the problem is that there is already an artist with that name. I contacted the distributor and said th...

  • Newbie
  • Hello community, I have an issue. I have a band called "Aviones de Papel" and want to make a new release of an album via the distributor RouteNote, the problem is that there is already an artist with...
  • Jemi
  • Spotify Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify bugs on Samung Smart TV

PlanPremiumCountryBrazil DeviceSamsung 43NU6100Operating SystemTizen My Question or IssueThere are two annoying bugs on this app:1 - I have to re-login every other day. It seems to have problems keeping my account logged on for more than 2 days in a ...

  • Casual Listener
  • Plan Premium Country Brazil  Device Samsung 43NU6100 Operating System Tizen   My Question or Issue There are two annoying bugs on this app: 1 - I have to re-login every other day...
  • pedropereira
  • Casual Listener
  • 509 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 509 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2-3 Seconds gaps in middle of songs, over and over, when streaming to Chromecast

I have a Premium plan and I use the Spotify app on an Android phone to stream to Chromecast Audio and Google Home devices. I also stream Spotify using voice commands to Google Home devices. When I stream Spotify to Chromecast Audio, to Google Home or...

  • Gig Goer
  • I have a Premium plan and I use the Spotify app on an Android phone to stream to Chromecast Audio and Google Home devices. I also stream Spotify using voice commands to Google Home devices.   ...
  • Peter
  • Spotify Legend
  • 1079 Views
  • 1 replies
  • 1 likes
  • 1079 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I determine whether a song was added locally or added from Spotify?

I have playlists that contain songs that are both local and added from Spotify. My question is I understand I can determine which is which in the desktop app, but I can't seem to distinguish what was uploaded locally or added from Spotify on the phon...

  • Newbie
  • I have playlists that contain songs that are both local and added from Spotify. My question is I understand I can determine which is which in the desktop app, but I can't seem to distinguish what was...
  • Jemi
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Rearranging Playlist Order on smart tv samsung and google home mini

Hi.How can i listen a playlist on smasung smart tv ku6400 in the order that i have it on the apps?I have them by new added and on the tv it reproduce them by the first i added to the list(the oldest)From google home mini when i ask him for the playli...

  • Newbie
  •     Hi.How can i listen a playlist on smasung smart tv ku6400 in the order that i have it on the apps?I have them by new added and on the tv it reproduce them by the first i added to the ...
  • 643 Views
  • 0 replies
  • 0 likes
  • Other
    Samsung
  • 643 Views
  • 0 replies
  • 0 likes

Superuser Contribution The music is wrong

The music is wrong.I have the original motion picture saundtrack CALL ME BY YOUR NAME and the song É LA VITA presented in SPOTIFY is not the same as albun.It is not the song presented in the movie.I need to know why.Sorry, I do not speak english

  • Newbie
  • The music is wrong. I have the original motion picture saundtrack CALL ME BY YOUR NAME and the song É LA VITA presented in SPOTIFY is not the same as albun.It is not the song presented in the movie....
  • Jemi
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Other
  • 269 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Insufficient Priveleges?

I was trying to separate two artists with the same name on Spotify, but as I clicked the link provided to do so, there was a box that appeared saying "Access Denied. You do not have sufficient privileges for this resource or its parent to perform thi...

  • Visitor
  •   I was trying to separate two artists with the same name on Spotify, but as I clicked the link provided to do so, there was a box that appeared saying "Access Denied. You do not have...
  • Jemi
  • Spotify Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • Other
  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yamaha MusicCast - how to use it in the best way?

PlanPremiumCountryPoland DeviceMotorola G5S, Yamaha MusicCast ISX-80Operating SystemAndroid 7.0 My Question or IssueI have purchased Spotify Connect enabled wireless speaker thinking that it will manage my Spotify streaming in an easy way. Unofrtunat...

  • Casual Listener
  • Plan Premium Country Poland   Device Motorola G5S, Yamaha MusicCast ISX-80 Operating System Android 7.0   My Question or Issue I have purchased Spotify Connect enabled wireless s...
  • Jemi
  • Spotify Legend
  • 4913 Views
  • 3 replies
  • 0 likes
  • music
  • 4913 Views
  • 3 replies
  • 0 likes

Superuser Contribution Scramble feature no working properly on Xbox

PlanPremiumCountry Device(Xbox One) My Question or Issue Trying to scramble all the songs in my collection, but it only scrambles the songs closest to each other? It's hard to explain. I added about five albums to my collection today and it's only sc...

  • Casual Listener
  • Plan Premium Country   Device (Xbox One)    My Question or Issue  Trying to scramble all the songs in my collection, but it only scrambles the songs closest to each other?...
  • Jemi
  • Spotify Legend
  • 854 Views
  • 3 replies
  • 0 likes
  • Other
  • 854 Views
  • 3 replies
  • 0 likes

Superuser Contribution All of the albums for GHOST DATA suddenly vanished

PlanPremiumCountryCanada DeviceWebclientOperating SystemChromeOS My Question or IssueAll the albums vanished for an artist known as GHOST DATA

  • Newbie
  • Plan Premium Country Canada  Device Webclient Operating System ChromeOS  My Question or Issue All the albums vanished for an artist known as GHOST DATA
  • Jcrib
  • Casual Listener
  • 2975 Views
  • 4 replies
  • 3 likes
  • Other
  • 2975 Views
  • 4 replies
  • 3 likes

Skipping when connected to Ford sync in 2013 f350

PlanPremiumCountry UsaDeviceGalaxy s8 active My Question or Issue When connected to sync in my 2013 Ford f350 via Bluetooth, Spotify randomly starts skipping tracks and I have to reset my app to get it to stop. I can see no rhyme or reason as to what...

  • Newbie
  •   Plan Premium Country  Usa Device Galaxy s8 active   My Question or Issue  When connected to sync in my 2013 Ford f350 via Bluetooth, Spotify randomly starts skipping tr...
  • 678 Views
  • 0 replies
  • 0 likes
  • Ford SYNC
  • 678 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Pausing or Skipping Tracks Randomly with Chromecast Ultra

PlanPremium CountryCanada DeviceGoogle Pixel 2 XL Operating SystemAndroid 9.0 My Question or Issue Hi Spotify, When listening to music on my Chromecast Ultra, Spotify will pause randomly, for about 20 seconds, then continue to play. My connection and...

  • Casual Listener
  •  Plan Premium   Country Canada   Device Google Pixel 2 XL   Operating System Android 9.0    My Question or Issue   Hi Spotify,    When lis...
  • Katerina
  • Spotify Legend
  • 6076 Views
  • 3 replies
  • 0 likes
  • 6076 Views
  • 3 replies
  • 0 likes

Solved!! Where is Madvillainy?

Well just woke up today to play America's Most Blunted but shocked to see that the whole Madvillainy album is not available. What happened?

  • Roadie
  •  Well just woke up today to play America's Most Blunted but shocked to see that the whole Madvillainy album is not available. What happened?  
  • Mantisentil
  • Community Legend
  • 6196 Views
  • 4 replies
  • 8 likes
  • music
  • 6196 Views
  • 4 replies
  • 8 likes

Song Identifier Feature

Spotify should add a feature that can identify a song that's being played. I listened to a song today on the radio and I loved it! I really wanted to add it to my Spotify playlist, but I never heard the name of the song. I have used apps (AHA Music I...

  • Newbie
  • Spotify should add a feature that can identify a song that's being played. I listened to a song today on the radio and I loved it! I really wanted to add it to my Spotify playlist, but I never heard ...
  • Noah
  • Spotify Star
  • 857 Views
  • 1 replies
  • 0 likes
  • Other
  • 857 Views
  • 1 replies
  • 0 likes

Solved!! Playlist doesn't load

PlanPremiumCountryFinland My Question or IssueI have a playlist, which loads the first around 30 songs, then it just doesn't load the rest of the list. It does play the songs though, I just have to play the last song it shows and press Next until I g...

  • Casual Listener
  • Plan Premium Country Finland      My Question or Issue I have a playlist, which loads the first around 30 songs, then it just doesn't load the rest of the list. It does play the...
  • Mantisentil
  • Community Legend
  • 7631 Views
  • 3 replies
  • 0 likes
  • Other
  • 7631 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playstation 4 audio quality issue

PlanPremiumCountryBrazil DevicePlaystation 4 ProOperating SystemPS4 Pro version 6.02 (lastest at October, 2018) My Question or IssueHello, I've been using Spotify on my Xbox One S for a while and now I got a Playstation 4 Pro and I started to use on ...

  • Newbie
  • Plan Premium Country Brazil  Device Playstation 4 Pro Operating System PS4 Pro version 6.02 (lastest at October, 2018)   My Question or Issue Hello, I've been using Spotify on my ...
  • Peter
  • Spotify Legend
  • 1420 Views
  • 1 replies
  • 0 likes
  • PlayStation
    Sony
  • 1420 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Listen along" in discord makes the songs start about 5 seconds in.

I play games and talk to friends through discord a lot and we really like the listen along feature through spotify but whenever I listen along with a friend and the next song starts my spotify starts the song about 5 seconds ahead of where the host i...

  • Newbie
  • I play games and talk to friends through discord a lot and we really like the listen along feature through spotify but whenever I listen along with a friend and the next song starts my spotify starts...
  • Peter
  • Spotify Legend
  • 7615 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 7615 Views
  • 1 replies
  • 1 likes

Superuser Contribution Discord

When I look at a friend that is listening to spotify it shows that the song is over (attached) It still changes songs and stuff but thats not even a big issue I dont know if its correlated or not but when I try and join them through their profile or ...

DiscordIssue.PNG
  • Newbie
  • When I look at a friend that is listening to spotify it shows that the song is over (attached) It still changes songs and stuff but thats not even a big issue I dont know if its correlated or not but...
  • Peter
  • Spotify Legend
  • 672 Views
  • 1 replies
  • 0 likes
  • Discord
    Help
  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord Spotify Activity Issue

Hello Before anything, I don't want to see the same answer intended for other users on this thread. Everyone who is having trouble with the same problem, I understand how you feel. You scroll down the thread, and you see that one person (could be mor...

  • Casual Listener
  • Hello   Before anything, I don't want to see the same answer intended for other users on this thread. Everyone who is having trouble with the same problem, I understand how you feel. You scrol...
  • Peter
  • Spotify Legend
  • 882 Views
  • 1 replies
  • 0 likes
  • Connect
    music
    Other
  • 882 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing music over Discord (listening party)

PlanFamily PremiumCountry USA DeviceDesktop Operating SystemWindows 10 64-bit My Question or Issue My sister and I are on the family plan and we're in different parts of the house. We game together on our desktops and would like to listen to spotify ...

  • Newbie
  • Plan Family Premium Country  USA   Device Desktop   Operating System Windows 10 64-bit   My Question or Issue   My sister and I are on the family plan and we're ...
  • Peter
  • Spotify Legend
  • 1932 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1932 Views
  • 1 replies
  • 0 likes