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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12593 Views
  • 8 replies
  • 0 likes
  • Other
  • 12593 Views
  • 8 replies
  • 0 likes

The Abomination of the Mardi Gras Playlist

Your Mardi Gras Party playlist is an abomination. Are you even remotely aware that New Orleans is the birthplace of jazz? Are you aware that Mardi Gras has about as much music dedicated to the holiday as the rest of the world does Christmas? And you ...

  • Newbie
  • Your Mardi Gras Party playlist is an abomination. Are you even remotely aware that New Orleans is the birthplace of jazz? Are you aware that Mardi Gras has about as much music dedicated to the holida...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Device Information

I have just had a message to say that I can only have Playlists on 3 devices. But how can I tell which devices I do have Playlists on, so that I can remove unwanted device(s)?

  • Newbie
  • I have just had a message to say that I can only have Playlists on 3 devices. But how can I tell which devices I do have Playlists on, so that I can remove unwanted device(s)?
  • Sebasty
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Device Info
  • 417 Views
  • 1 replies
  • 0 likes

Composer Accounts

Dear users , dear supporters of Spotify ! I am trying to appeal to you of importance ! For months back , I tried through our Forum, to cast the light upon all of the music writers and composers ! We are many ! I do not understand why we shouldn’t hav...

  • Casual Listener
  • Dear users , dear supporters of Spotify ! I am trying to appeal to you of importance ! For months back , I tried through our Forum, to cast the light upon all of the music writers and composers ! We ...
  • 557 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 557 Views
  • 0 replies
  • 0 likes

Solved!! Is a personal site a freemium model for upsells?

I want to build a personal site for freelancing and I would like to use the Spotify API to play songs of one of my playlists when the users are visiting my web page. I don't plan to ask for a fee but eventually I will get some money from clients. Whe...

  • Casual Listener
  • I want to build a personal site for freelancing and I would like to use the Spotify API to play songs of one of my playlists when the users are visiting my web page. I don't plan to ask for a fee but...
  • user-removed
  • Not applicable
  • 537 Views
  • 3 replies
  • 0 likes
  • Other
  • 537 Views
  • 3 replies
  • 0 likes

Solved!! How is the Spotify App for Roku so bad?

Let's check off the train wreck here.You can't just see a list of all of your songs and play them. They have to be in a Playlist to play them.But when you click on a Playlist, it just says loading but never loads forcing you to restart Roku.Then when...

  • Newbie
  • Let's check off the train wreck here. You can't just see a list of all of your songs and play them. They have to be in a Playlist to play them. But when you click on a Playlist, it just says lo...
  • deezsongs
  • Newbie
  • 21335 Views
  • 80 replies
  • 36 likes
  • 21335 Views
  • 80 replies
  • 36 likes

Chromecast no reconoce Spotify

Hasta ayer use Spotify en mi TV por medio de Chromecast sin problemas, pero ahora cuando selecciono "dispositivos disponibles", solo me da instrucciones sobre como conectarme al TV (Conectarse a la misma red WiFi, etc etc). Alguien sabe por que ya no...

  • Newbie
  • Hasta ayer use Spotify en mi TV por medio de Chromecast sin problemas, pero ahora cuando selecciono "dispositivos disponibles", solo me da instrucciones sobre como conectarme al TV (Conectarse a la m...
  • Paranoico10
  • Newbie
  • 2499 Views
  • 1 replies
  • 0 likes
  • 2499 Views
  • 1 replies
  • 0 likes

Chromebook and web player and playlists

Currently, the chromebook Spotify web player does not allow multiple selections of songs for either adding to or deleting from playlists- very annoying and time consuming when it's one at a time.

  • Casual Listener
  • Currently, the chromebook Spotify web player does not allow multiple selections of songs for either adding to or deleting from playlists- very annoying and time consuming when it's one at a time.
  • 428 Views
  • 0 replies
  • 0 likes
  • Other
  • 428 Views
  • 0 replies
  • 0 likes

[Chromecast] Random disconnection

I don't know if somebody else have this problem, but everytime I connect my phone to the Chromecast and start playing any Daily Mix, it randomly disconnects or doens't play the song at all, I've already tried rebooting both devices, clearing cache an...

  • Newbie
  • I don't know if somebody else have this problem, but everytime I connect my phone to the Chromecast and start playing any Daily Mix, it randomly disconnects or doens't play the song at all, I've alre...
  • 447 Views
  • 0 replies
  • 1 likes
  • chromecast
    Connect
  • 447 Views
  • 0 replies
  • 1 likes

Solved!! play button doesn't work in the Web Player

Please help!I've tried with different brwosers, cleared the cookies and even tried with another laptop bu the play button is grey and doesn't work!Thx in advance

  • Casual Listener
  • Please help! I've tried with different brwosers, cleared the cookies and even tried with another laptop bu the play button is grey and doesn't work! Thx in advance
  • TeilzeitSympath
  • Music Fan
  • 4279 Views
  • 4 replies
  • 0 likes
  • Other
  • 4279 Views
  • 4 replies
  • 0 likes

Time Capsule Playlist is messed up

Spotify automatically made a Time Capsule playlist for me, which is a pretty cool concept I'd love to see done right. However... as you can see from looking at the playlist even though they already had my birthday they just kind of picked songs at ra...

  • Newbie
  • Spotify automatically made a Time Capsule playlist for me, which is a pretty cool concept I'd love to see done right. However... as you can see from looking at the playlist even though they alre...
  • TeilzeitSympath
  • Music Fan
  • 3106 Views
  • 4 replies
  • 0 likes
  • 3106 Views
  • 4 replies
  • 0 likes

How to see my "followed" radio stations on desktop?

Hi, On mobile I can see my followed radio stations but on the desktop client there is not such section. I noticed that if I start such followed artist's radio and click currently playing tracks cover in the desktop app I am navigated to what seem to ...

  • Roadie
  • Hi,   On mobile I can see my followed radio stations but on the desktop client there is not such section. I noticed that if I start such followed artist's radio and click currently...
  • IEQI
  • Newbie
  • 1095 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1095 Views
  • 1 replies
  • 0 likes

Volume webplayer

I cant change the volume on the webplayer anymore. It changes back automatically efter a moment. Due to security reasons (at work) i cant use any other browser than explorer. I cant change the volume on the computer either since im on the phone a lot...

  • Newbie
  •    I cant change the volume on the webplayer anymore. It changes back automatically efter a moment. Due to security reasons (at work) i cant use any other browser than explorer. I cant chan...
  • Mgamer
  • Music Fan
  • 1500 Views
  • 1 replies
  • 0 likes
  • 1500 Views
  • 1 replies
  • 0 likes

Song from Discover Weekly Turned Gray

This morning I went to play one of my favorite songs from last week's Discover Weekly playlist, however it had turned gray and is no longer playable! I understand Spotify uses liscenses to provide its content however this artist is an independent pro...

  • Newbie
  • This morning I went to play one of my favorite songs from last week's Discover Weekly playlist, however it had turned gray and is no longer playable! I understand Spotify uses liscenses to provide it...
  • phan_times
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Chromecast Audio synchronisation

Hello guys, I'm having some problems with the chromecast audio since a month. I can start cast music but they are too much microcuts (1 per 30s). I check my android app update, the chromecast audio update, my wifi.I have not this problem a month ago.

  • Newbie
  • Hello guys, I'm having some problems with the chromecast audio since a month. I can start cast music but they are too much microcuts (1 per 30s). I check my android app update, the chromecast audio u...
  • 290 Views
  • 0 replies
  • 0 likes
  • chromecast
  • 290 Views
  • 0 replies
  • 0 likes

Solved!! Itunes playlists won't play through to Sonos devices

Hi, I'm wondering if it's just me or if there is something else going on. I recently imported a number of iTunes playlists into Spotify. When I play those playlists I am unable to then play them through any of my Sonos devices and I'm not sure (1) wh...

  • Newbie
  • Hi,   I'm wondering if it's just me or if there is something else going on. I recently imported a number of iTunes playlists into Spotify. When I play those playlists I am unable to then play ...
  • phan_times
  • Community Legend
  • 1244 Views
  • 1 replies
  • 0 likes
  • SONOS
  • 1244 Views
  • 1 replies
  • 0 likes

Song not available

This might be the wrong place for this question but the song "One Step At a Time" by Jordin Sparks was randomly removed and not available to play. I'm just curious why that is. It's a good song. All her other songs from the album are still there thou...

  • Newbie
  • This might be the wrong place for this question but the song "One Step At a Time" by Jordin Sparks was randomly removed and not available to play. I'm just curious why that is. It's a good song. All ...
  • Saracj
  • Newbie
  • 1225 Views
  • 1 replies
  • 1 likes
  • Other
  • 1225 Views
  • 1 replies
  • 1 likes

Accessing playlists from abroad

I used Spotify for many years and had some great (in my opinion) playlists. I now live in the UAE where I can't access Spotify - the desktop / mobile app won't let me log in at all. Is there any way for me to access my playlists via the webiste as th...

  • Newbie
  • I used Spotify for many years and had some great (in my opinion) playlists.  I now live in the UAE where I can't access Spotify - the desktop / mobile app won't let me log in at all.  &nbs...
  • Sebasty
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Volume changes without reason - Web Player

Hello everybody,since some days I have a problem with the web application.After some minutes playing my playlist, the volume control changes the volume for no reason. Sometimes it's get louder, sometimes quieter.I use the Microsoft Edge browser to op...

  • Casual Listener
  • Hello everybody, since some days I have a problem with the web application. After some minutes playing my playlist, the volume control changes the volume for no reason. Sometimes it's get louder, s...
  • Senchin1
  • Casual Listener
  • 13885 Views
  • 4 replies
  • 13 likes
  • Other
  • 13885 Views
  • 4 replies
  • 13 likes

Solved!!Superuser Contribution No sound through Heos and Spotify Connect

Right, I've been having a big problem with my Denon Heos 1 speaker and Spotify Connect. Initially, my Heos speaker was connected to my wifi, and I could find it on Spotify Connect, then I would go through the process to play through the speaker, but ...

  • Music Fan
  • Right, I've been having a big problem with my Denon Heos 1 speaker and Spotify Connect.   Initially, my Heos speaker was connected to my wifi, and I could find it on Spotify Connect, then I wo...
  • Crackerbird
  • Newbie
  • 20777 Views
  • 130 replies
  • 2 likes
  • Denon
  • 20777 Views
  • 130 replies
  • 2 likes

Old collaborative playlist, now as public not in profile

Hi, I had a playlist as collaborative, but i want so other people can see it, so... i turn it as Public.But it was like 2 days ago, and in my profile "public playlist" this one isnt listed! Any ideas? My profile is:https://open.spotify.com/user/salle...

  • Casual Listener
  • Hi,   I had a playlist as collaborative, but i want so other people can see it, so... i turn it as Public. But it was like 2 days ago, and in my profile "public playlist" this one isnt listed...
  • sallen21
  • Casual Listener
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes