My playlist got erased

Reply

My playlist got erased

szmacznypies
Casual Listener

Plan

Premium

Country

Poland

Device

(PC, Xiaomi Redmi Note 4)

Operating System

(Windows 10, Android)

My Question or Issue

Yesterday I added a song to my playlist. Today I came back, opened it and it's all empty. I cannot recover it, because it wasn't deleted. How could this happen? Can I retrieve its content? I placed a lot of songs there and it is a huge loss to me.

3 Replies

Jacob
Community Legend

Hey @szmacznypies, welcome to the Spotify Community!

 

Just to confirm, could you double check to make sure your playlist isn't listed at this site: www.spotify.com/account/recover-playlists/

 

Let me know!

szmacznypies
Casual Listener
No, I don't see that playlist there.
I requested to archive my Spotify data. Currently I'm awaiting for the mail with the file. Hopefully, it will contain certain info, so that I can recreate my playlist.

Petya
Community Legend

Hey there @szmacznypies,

 

Thanks for following @Jacob's suggestion!

 

Several things we need to know:

  1. How many songs approximately did the playlist contain? 
  2. Do you get any kind of an error message when you open it? 
  3. Could you send us a screenshot of how it appears?
  4. Are there any changes in all of your other playlists or songs? 

Thanks in advance!

PetyaModerator
 
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