Particular song won't play for me

[monkey4054]

I have been unable to play the song 'Spheres of Madness' by Decapitated.

It just says "Song unavailable. If you have the file on your computer, you can import it". I had a friend try and play this song on his account and he was able to play it. Why can't I play this song? Thanks in advance for anyone who can help me out with this.

[Anyk17]

Hey @monkey4054, that's not cool!

Could you let us know what operating system and version of Spotify you're running?

Also, try reinstalling the app with these steps: https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/. Does it help at all? 

Can you let us know what happens to make the error message appear? Does it happen when you switch audio output?  

Keep us posted.

[monkey4054]

Hi @anyk17 thanks for your reply,

Yes I tried reinstalling Spotify and the problem still persists. But only on my desktop, I can play the song on other devices, even on the web app, just not my desktop app. There are a few other songs that this happens with as well. The problem occurs as soon as  I click on the song, it won't play at all. Can't figure out why. Maybe something with the cache?

I'm using the Spotify Premium desktop app on Windows 10.

[Anyk17]

Hey @monkey4054, thanks for the extra info.

It would be super helpful if you could give it a try from a different account. You can use a friend's account on your computer, just to test it out.

Let us know how it goes.