Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
61760 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I get the idea that with having the "free" version, we have to listen to ads. I get it. That's how you keep your program basically free. However when I first listened to it, I had about an ad every 6-8 songs(would prefer every 8 songs, exact). Now I ...
I get the idea that with having the "free" version, we have to listen to ads. I get it. That's how you keep your program basically free. However when I first listened to it, I had about an ad every 6...
Regular
435 Views
1 replies
0 likes
Hi,Everytime i listen to spotify on the application of my LG smart tv it stops after 1 or 2 Numbers. Is says 'null' and i cant even play another song. I have to wait or start different applications and then i can listen to 2 songs AGAIN... Who's got ...
Hi, Everytime i listen to spotify on the application of my LG smart tv it stops after 1 or 2 Numbers. Is says 'null' and i cant even play another song. I have to wait or start different applications...
Newbie
489 Views
1 replies
0 likes
Could you make it harder to play a song in the desktop app for songs shared on Facebook? I have no need what so ever for playing a sample of a song. Make the play-button the sample, and the rest of the image a link to open.spotify.com!
Could you make it harder to play a song in the desktop app for songs shared on Facebook? I have no need what so ever for playing a sample of a song. Make the play-button the sample, and the rest of t...
298 Views
0 replies
0 likes
This is SO retarded. Why do you only offer to bypass the web player for open.spotify.com links and not play.spotify.com? Why on earth would I prefer the web player to the desktop client if I have it open? Get your **bleep** toghether Spotify.
This is SO retarded. Why do you only offer to bypass the web player for open.spotify.com links and not play.spotify.com? Why on earth would I prefer the web player to the desktop client if I have it ...
270 Views
0 replies
0 likes
Hello, I'm listening the Playlist "The essential Michael Jackson" and the first 6 songs are missing. The message "sPlaybackError" appear on my screen (Iphone 6). If you can do something about that and restore them, it will be great. Thank you. Regard...
Hello, I'm listening the Playlist "The essential Michael Jackson" and the first 6 songs are missing. The message "sPlaybackError" appear on my screen (Iphone 6). If you can do somet...
370 Views
0 replies
0 likes
Why you don't use utf-8 encoding in your RADIO in web player?I want it because Cyrillic titles in atrists or songs name sometimes don't readable =( Proof: https://play.spotify.com/artist/6oO3QiWdVj5FZQwbdRtsRh - go to "Artist radio" and now see "Зе...
Why you don't use utf-8 encoding in your RADIO in web player? I want it because Cyrillic titles in atrists or songs name sometimes don't readable =( Proof: https://play....
Newbie
991 Views
2 replies
4 likes
Hi, in my company, we used chromecast to share desktop screen, but we would like also to stream some music sometimes We do see the chromecast with our iOS/Android app, we use Premium account for this, but when spotify is launching on the tv to start ...
Hi, in my company, we used chromecast to share desktop screen, but we would like also to stream some music sometimes 😉 We do see the chromecast with our iOS/Android app, we use Premium acc...
547 Views
0 replies
0 likes
I connect my gs6 edge and everything but spotify works correctly, the music plays on the phone not on the car speakers.
I connect my gs6 edge and everything but spotify works correctly, the music plays on the phone not on the car speakers.
353 Views
0 replies
0 likes
I think it would be a novel idea that the system, when asked: "How do I add another device to my account" actually lead you to instructions on how to do so. I have been all over this help board and am getting no help at all. If it continues I will de...
I think it would be a novel idea that the system, when asked: "How do I add another device to my account" actually lead you to instructions on how to do so. I have been all over this help board and a...
377 Views
0 replies
0 likes
...from putting pictures of young goofy/trendy artists we care nothing about on the home page of our app. I have no interest in looking at their goofy mugs.
...from putting pictures of young goofy/trendy artists we care nothing about on the home page of our app. I have no interest in looking at their goofy mugs.
Casual Listener
841 Views
2 replies
0 likes
Hey, i just included some songs into the local files, and i made a playlist with them, but i cant get to download them to listen offline, it says "waiting" next to the download button.
Hey, i just included some songs into the local files, and i made a playlist with them, but i cant get to download them to listen offline, it says "waiting" next to the download button.
357 Views
0 replies
0 likes
When I listen to music there are very jarring buzzing noises as if the music is dragging out. I found the below post describing a similar situation: https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Buzzing-dragging-noise-plays-during...
When I listen to music there are very jarring buzzing noises as if the music is dragging out. I found the below post describing a similar situation: https://community.spotify.com/t5/Desktop-...
Newbie
1197 Views
2 replies
3 likes
I am using web player and the search button does not work. When you click on it nothing happens. Is there something wrong with it that is being addressed?
I am using web player and the search button does not work. When you click on it nothing happens. Is there something wrong with it that is being addressed?
Spotify Star
379 Views
1 replies
0 likes
Ever since the new updates to both phone and OS, Spotify for Windows Phone/Windows 10 Mobile has been in a "Disconnected State" whenever I open it. Even though I have WiFi and Mobile Data, and I can still access the internet (I'm typing this feedback...
Ever since the new updates to both phone and OS, Spotify for Windows Phone/Windows 10 Mobile has been in a "Disconnected State" whenever I open it. Even though I have WiFi and Mobile Data, and I can ...
Newbie
2104 Views
1 replies
4 likes
me and my fiance share a pc and i've been logged into my spotify on his pc for over a year. also he's long since deleted his spotify account entirely. spotify radio continues to autoplay the same **bleep**ing bull**bleep** when opened and it's always...
me and my fiance share a pc and i've been logged into my spotify on his pc for over a year. also he's long since deleted his spotify account entirely. spotify radio continues to autoplay the same **b...
536 Views
0 replies
0 likes
A couple days ago both the radio feature and the activity bell disappeared from the web player. What happened? I use both features a ton, since I listen to music at work where I don't like to download a native app. The help docs haven't been updated ...
A couple days ago both the radio feature and the activity bell disappeared from the web player. What happened? I use both features a ton, since I listen to music at work where I don't like to downloa...
Casual Listener
1869 Views
2 replies
1 likes
I launched the Roku Spotify channel yesterday and saw a new "big logo" splash screen and a new horizontal top logo bar across the top of the interface. Does anyone know if anything actually useful was included? Maybe, just maybe, a fix for playback f...
I launched the Roku Spotify channel yesterday and saw a new "big logo" splash screen and a new horizontal top logo bar across the top of the interface. Does anyone know if anything actually ...
578 Views
0 replies
0 likes
Greetings, I've been having this problem since this morning and I can't find a solution:A SpotifyWebHelper.exe message pops up constantly and, well, its really annoying.What I've tried:*Closing the message. Result: Pops up again 10 seconds after.*Res...
Greetings, I've been having this problem since this morning and I can't find a solution: A SpotifyWebHelper.exe message pops up constantly and, well, its really annoying. What I've tried: *Closing...
Regular
1820 Views
5 replies
0 likes
I use the webplayer exclusively, and since a week or two maybe the radio function is nowhere to be found. The button isn't on the left any more, track menus no longer offers to start radio. The radiofunction is still accessible through direct links, ...
I use the webplayer exclusively, and since a week or two maybe the radio function is nowhere to be found. The button isn't on the left any more, track menus no longer offers to start radio. &n...
Newbie
3353 Views
10 replies
2 likes
I was charged twice in one month: once on 8/18 and then once on 8/28 and was wondering if I could get a refund on one. That'd be appreciated.
I was charged twice in one month: once on 8/18 and then once on 8/28 and was wondering if I could get a refund on one. That'd be appreciated.
Community Legend
503 Views
1 replies
0 likes
