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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2261 Views
  • 19 replies
  • 6 likes
  • Other
  • 2261 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17827 Views
  • 8 replies
  • 2 likes
  • Other
  • 17827 Views
  • 8 replies
  • 2 likes

[sony] choppy playback on ps4

I'm a premium customer trying to use the ps4 app. Streaming is very choppy indeed. Works fine through my phone app and the problem persists if I turn the bitrate down to normal. Wifi speed is 4.5 meg download which is about as good as I'll ever get. ...

  • Casual Listener
  • I'm a premium customer trying to use the ps4 app. Streaming is very choppy indeed. Works fine through my phone app and the problem persists if I turn the bitrate down to normal. Wifi speed is 4.5 meg...
  • stefanotetsuo
  • Casual Listener
  • 3227 Views
  • 6 replies
  • 10 likes
  • Other
  • 3227 Views
  • 6 replies
  • 10 likes

Skipping Tracks on PS4

I have been using Spotify on my LG G3, PC, and Playstation 4. Since Thursday I have been having my songs skipping either to the next track on my playlist or going to another 30 second commerical. I run Spotify in the background I play games such as D...

  • Newbie
  • I have been using Spotify on my LG G3, PC, and Playstation 4. Since Thursday I have been having my songs skipping either to the next track on my playlist or going to another 30 second commerical. I r...
  • stefanotetsuo
  • Casual Listener
  • 2356 Views
  • 1 replies
  • 1 likes
  • Other
  • 2356 Views
  • 1 replies
  • 1 likes

Greyed out song in album crashes the spotify web player

I had only one song from an album and after I while it greyed out from whatever reason. it still appears as an album but when i click to play the album the web player crashes, saying something broken when displaying the web page. I am using Chromium ...

  • Newbie
  • I had only one song from an album and after I while it greyed out from whatever reason. it still appears as an album but when i click to play the album the web player crashes, saying something broken...
  • 314 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 314 Views
  • 0 replies
  • 0 likes

Loud buzz while listening

I'm using an Acer Chromebook and the Spotify website. I'm playing tracks typically on max volume, so I assumed it could be the earphones. But YouTube and local files work just fine. And while it happens more frequently while I'm doing other things at...

  • Regular
  • I'm using an Acer Chromebook and the Spotify website. I'm playing tracks typically on max volume, so I assumed it could be the earphones. But YouTube and local files work just fine. And while it happ...
  • 12138805767
  • Regular
  • 423 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 423 Views
  • 2 replies
  • 0 likes

Remove API access from account

I granted access to my account through a website for some sketchy application, now I want to remove it. How? IF THERE'S AN ERROR, MAKE IT RED, NOT GREEN LIKE THE REST OF YOUR INTERFACE, HOW AM I SUPPOSED TO RECOGNIZE AN ERROR IF IT BLENDS IN? Serious...

  • Newbie
  • I granted access to my account through a website for some sketchy application, now I want to remove it. How?   IF THERE'S AN ERROR, MAKE IT RED, NOT GREEN LIKE THE REST OF YOUR INTERFACE,...
  • osornios
  • Spotify Star
  • 925 Views
  • 1 replies
  • 0 likes
  • BB10
    Boxee
    Connect
    Denon
    Ford SYNC
    Logitech
    Marantz
    music
    Onkyo
    Other
    Philips
    PlayStation
    ps3
    Samsung
    Sony
    Symbian
  • 925 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Link Works in App, But Not in Web Player?

Hello,I'm trying to help a fellow staff member post a playlist link to our website.The link works to open the app on my phone. I can also access it via the app on my Mac.But it won't open in the web player on Chrome, Firefox, or Safari. It just resul...

  • Casual Listener
  • Hello, I'm trying to help a fellow staff member post a playlist link to our website. The link works to open the app on my phone. I can also access it via the app on my Mac. But it won't open in th...
  • ahillis427
  • Casual Listener
  • 839 Views
  • 3 replies
  • 0 likes
  • Mac
    Web Player
  • 839 Views
  • 3 replies
  • 0 likes

Spotify Web Login - No Wrong Password Prompt

Basically been trying to log in to my spotify for an hour, through the website. Screenshot here: http://i.imgur.com/HCXN2DP.png The "login" button does nothing. I came on here to make a post, logged in through here, and it worked (I'd been trying the...

  • Newbie
  • Basically been trying to log in to my spotify for an hour, through the website. Screenshot here: http://i.imgur.com/HCXN2DP.png   The "login" button does nothing. I came on here to make a...
  • Dreadlord
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 505 Views
  • 1 replies
  • 0 likes

Amplifi App

I play guitar & have an amplifi 75 amplifier. How can I get the music I download from Spotify to either download to the Amplifi app or transfer to the Amplifi App. I use the latest Kindle for spotify and the Amplifi app. If i can get selected songs o...

  • Newbie
  • I play guitar & have an amplifi 75 amplifier. How can I get the music I download from Spotify to either download to the Amplifi app or transfer to the Amplifi App. I use the latest Kindle for spo...
  • Steph_B
  • Roadie
  • 2189 Views
  • 1 replies
  • 3 likes
  • Other
  • 2189 Views
  • 1 replies
  • 3 likes

Solved!! Unable to Unkudo kudos

This is pretty meta...But not possible to un-kudo posts that you kudo. You kudo? For example, I clicked on a "solution" you provided to some poor guys technicallissue -- even tho it was a bad one. Hate to be mr negative-hindsight here, but why wasn't...

  • Casual Listener
  • This is pretty meta...But not possible to un-kudo posts that you kudo. You kudo?     For example, I clicked on a "solution" you provided to some poor guys technicallissue -- even th...
  • RiseAgainst9192
  • Casual Listener
  • 617 Views
  • 2 replies
  • 1 likes
  • Other
  • 617 Views
  • 2 replies
  • 1 likes

Discover Weekly and Partner Apps - API change?

As of last week, something changed with the API to access the discover weekly playlist. API calls still enumerate it as a playlist, but you can't choose that playlist. The Sonos app no longer sees it, and using IFTTT doesn't work on that playlist eit...

  • Newbie
  • As of last week, something changed with the API to access the discover weekly playlist.  API calls still enumerate it as a playlist, but you can't choose that playlist. The Sonos app no longer s...
  • Steph_B
  • Roadie
  • 677 Views
  • 1 replies
  • 0 likes
  • Other
  • 677 Views
  • 1 replies
  • 0 likes

Synchronize local files to windows phone doesn't work

I tried to synchronize local files from my pc to my windows phone 10.Unfortunately I struggled. I can add some files from my local hard drive to the local files collection and add them to a playlist.On my Windows Phone I tried to make the same playli...

  • Newbie
  • I tried to synchronize local files from my pc to my windows phone 10. Unfortunately I struggled. I can add some files from my local hard drive to the local files collection and add them to a playlis...
  • 12129000667
  • Newbie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

How to Listen to "Sleep Music" at Night But Not Influence Discover Weekly?

I searched around the forums and couldn't find any similar question. I listen to sleepy/ambient music or sleep albums at night, but now all of my Discover Weekly is filled with sleepy music! Is there anything I can do to prevent this? Set up a second...

  • Newbie
  • I searched around the forums and couldn't find any similar question.   I listen to sleepy/ambient music or sleep albums at night, but now all of my Discover Weekly is filled with sleepy m...
  • 271 Views
  • 0 replies
  • 2 likes
  • Web Player
    Windows
  • 271 Views
  • 0 replies
  • 2 likes

Lucero - 2 different artists

There needs to be, for lack of a better term, a disambiguation page for the 2 artists known as Lucero. One is a Mexican pop singer, the other is an Alt-Country group from Tennessee. http://en.wikipedia.org/wiki/Lucero_(band) http://en.wikipedia.org/w...

  • Casual Listener
  • There needs to be, for lack of a better term, a disambiguation page for the 2 artists known as Lucero.   One is a Mexican pop singer, the other is an Alt-Country group from Tennessee.   ...
  • mc231
  • Newbie
  • 398 Views
  • 3 replies
  • 1 likes
  • 398 Views
  • 3 replies
  • 1 likes

Stopped working

I have un installed and tried to reinstall - twice- no joy! Please don't tell me to do that again. I need a solution. I have space.

  • Casual Listener
  • I have un installed and tried to reinstall - twice- no joy! Please don't tell me to do that again. I need a solution. I have space.
  • EilerWessel
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Gift voucher not accepted in Germany

Hi there,I've sent my friend a gift voucher for a 3 months subscription and she's tried to activate it and an error message occurred stating "the prepaid code is not valid in your country"?I'm based based in Australia.Please help! How can I have this...

  • Regular
  • Hi there, I've sent my friend a gift voucher for a 3 months subscription and she's tried to activate it and an error message occurred stating "the prepaid code is not valid in your country"? I'm ...
  • OviiiOne
  • Community Legend
  • 1923 Views
  • 11 replies
  • 0 likes
  • Other
  • 1923 Views
  • 11 replies
  • 0 likes

Premium - different country error (facebook log in)

HelloI am a premium user, and I log in using facebook. How ever, I have not being able to log in because it says that Im in a different country. I already changed my payment method, and it does not allow me change My country.How do I proceed?Thanks

  • Newbie
  • Hello I am a premium user, and I log in using facebook. How ever, I have not being able to log in because it says that Im in a different country. I already changed my payment method, and it does n...
  • Dreadlord
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Sound High Quality (HD)

Hello, I use a very good hifi système with spotify, and with lot of album the sound is very poor... For rock or music that cover large sonore spectre and many dB !! Can you do something? Music without good sound is very sad...i prefer CD at the momen...

  • Visitor
  • Hello,   I use a very good hifi système with spotify, and with lot of album  the sound is very poor... For rock or music that cover large sonore spectre and many dB !!   Can you do...
  • user-removed
  • Not applicable
  • 1738 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 1738 Views
  • 2 replies
  • 0 likes

New interface

Hello, i give you my forst impression about new interface, the album minuature a too big, and i'm on a 21,5" screen. Only in artist's albums list. I think it's visually more difficult to consult album list and find the good one... Some bugs are fixed...

  • Visitor
  • Hello,   i give you my forst impression about new interface, the album minuature a too big, and i'm on a 21,5" screen. Only in artist's albums list.   I think it's visually more difficu...
  • 376 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 376 Views
  • 0 replies
  • 0 likes

web player is useless

Sorry, to be so blond, but there was a version of the web player, that was really like the real application. But now it seems it has less functionality, requires flash, which is almost dead, and is very slow. I can not find my playlists, as the web p...

  • Roadie
  • Sorry, to be so blond, but there was a version of the web player, that was really like the real application.   But now it seems it has less functionality, requires flash, which is almost dead,...
  • keenan39
  • Newbie
  • 434 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 434 Views
  • 2 replies
  • 0 likes

Solved!! Wrong Version of Track on Desktop

Is it just me or does the new Zedd & Kesha track "True Colors" play the incorrect version (also titled True Colors) from his 2015 album "True Colors"? Only seems to play correctly on the web player. This is happening on Win, OS X, and iOS for me. I t...

  • Regular
  • Is it just me or does the new Zedd & Kesha track "True Colors" play the incorrect version (also titled True Colors) from his 2015 album "True Colors"?   Only seems to play correctly on the...
  • MattSuda
  • Spotify Star
  • 1134 Views
  • 9 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 1134 Views
  • 9 replies
  • 0 likes