Help Wizard

Step 1


Play everywhere (in the same network)

Play everywhere (in the same network)






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

Hello everyone. In the list of available speakers, I have all the Alexa devices, plus the Bose 500 soundbar. However, during the 'play everywhere' function, music is played on all devices except the soundbar. If I choice to play songs by using the single soundbar, it works. I have registered the Spotify service on the soundbar using Spotify Connect. What could be the problem? Thank you for the support.

2 Replies

Hey @alexcasu,


Thanks for reaching out on the Community!


Sounds like you have grouped your Alexa speakers in a multiroom set up, but as listed here it sounds like it's not possible to group non-Bose speakers in such a way.


I assume that's what is happening here and why you're only able to play them separately.


Hope this helps!

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Hi Elena,


the Alexa speaker aren't grouped in a multiroom setup, but I think that the list you have shared cointains the reasons why doesn't work.

Thank you for your support.




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